Healthharmonie Limited
Unit B, Harborne Court, 67-69 Harborne Road, Edgbaston, Birmingham, West Midlands, B15 3BUPatient ratings and reviews
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Reviews
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Review titled Would never recommend this company
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
My first contact with them was terrible I was passed from pillow to post then referred bk to my GP. I finally had my imagines done and told I would get my results in 7 day’s direct. Still not heard anything. Called back today, same again passed around, spoke to someone I couldn’t understand then told me I had been discharged back. He didn’t seem to know again what they were doing. Very incompetent!! I will refuse to ever go here again. They operate from huts also.!
Visited December 2022
Review titled Healthharmonie Limited
Replied on 23 January 2023
Hi There, We are awfully sorry to hear about the experience you have had. So that we can investigate and look into this further, can you please send us an email at hh.governance@nhs.net with your name, appointment date, appointment location and appointment time please? Kindest Regards, HealthHarmonie
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Review titled Would never recommend this company
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
My first contact with them was terrible I was passed from pillow to post then referred bk to my GP. I finally had my imagines done and told I would get my results in 7 day’s direct. Still not heard anything. Called back today, same again passed around, spoke to someone I couldn’t understand then told me I had been discharged back. He didn’t seem to know again what they were doing. Very incompetent!! I will refuse to ever go here again. They operate from huts also.!
Visited December 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear you have had trouble getting an appointment, we have taken steps since your review to improve our patient experience when patients contact us to arrange an appointment. If you wish to provide us with any further feedback regarding your experience, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Terrible Service
Rated 1 star out of 5
by Janet Barnes - Posted on 01 March 2023
I had an appointment in Nottingham as have high pressure behind the eye, the person i saw after having a field test was very abrupt and rude, and the first thing he said to me was I have Glaucoma and will be on drops the rest of my life. When this finally sank in i wanted to ask questions ,he would not let me, just kept saying it was caught early. Told me to come back in 2 months after using the drops and i need to read the leaflet twice and he would test me on this. it took 4 weeks to get the drops and they made my eye feel like there was gravel in them, I was not convinced and needed a 2nd opion, so I went private. Saw a lovely specialist who was so nice and did loads of tests and a field test which was normal and he said to me I had not got Glaucoma and to stop the eye drops , just need to get an eye test done once a year to check the pressure , but other than that my eyes are healthy which was not what i was told at health Harmonie. if I ever got referred again from the opticians I would never use this company again . When I told the specialist what had happened he could not believe it , the problem is that they are in experienced which is not what you want when dealing with eyes.
Visited December 2022
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Janet, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled basford phototherapy
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
very positive experience. The treatment really helped with my skin. it has made me less swelf-conscious about my skin which is great for me.
Visited November 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our Phototherapy service. I will pass your feedback on to our team. HealthHarmonie
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Review titled No complaints at all
Rated 5 stars out of 5
by Wendy - Posted on 17 November 2022
I was treated quickly and respectfully by everyone I came in to contact with. Everything was explained clearly. Very good Practice
Visited November 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Thank you for taking time to provide us with your feedback. I am pleased to hear of your positive experience within our service. I will pass your feedback onto our team. HealthHarmonie
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Review titled Phototherapy
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
The service been in the community compared to in the main hospital was a big bonus for me. No parking issues, the venue is along a main road through the city so good road / public transport links. The long hours that were available for appointments made it much easier to find a slot that worked best for me. The staff were lovely from the receptionists, to the doctors through to the clinic nurses who I saw three times a week and built up a nice rapport.
Visited November 2022
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our Phototherapy service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2022
Well cared for and professional staff , front line staff very courteous and helpful,very efficient a joy to visit
Visited November 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service and staff. I will pass your feedback on to our team. HealthHarmonie
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Review titled Great service
Rated 5 stars out of 5
by Isabel - Posted on 17 November 2022
Attended routine monitoring appointment for eye conditions today. As always an excellent experience. All staff seen were professional,efficient and explained procedures clearly. I have nothing but the highest praise for this excellent example of care and am grateful to be so well looked after.
Visited November 2022
Review titled Healthharmonie Limited
Replied on 30 December 2023
Thank you for taking time to provide us with your feedback. I am pleased to hear of your positive experience within our service. I will pass your feedback onto our team. HealthHarmonie
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Review titled Helpful and friendly service
Rated 5 stars out of 5
by Stanley’s - Posted on 02 December 2022
We have used health harmonie for 12 months plus and the journey has been fantastic ! Super friendly and welcoming every time we have had an appointment. Thank you for a wonderful service you have provided for my family
Visited November 2022
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Very impressed
Rated 5 stars out of 5
by Barry - Posted on 23 November 2022
The whole experience from arriving through to seeing the Consultant was professional and courteous. The examinations were undertaken with a minimum of fuss, everything was explained and all questions answered.
Visited November 2022
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie