Healthharmonie Limited
Unit B, Harborne Court, 67-69 Harborne Road, Edgbaston, Birmingham, West Midlands, B15 3BUPatient ratings and reviews
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Reviews
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Review titled Much improved
Rated 5 stars out of 5
by Richard Jackson - Posted on 17 September 2023
Was very unimpressed with my February visit to check my suspect glaucoma, but the difference this time was enormous. Better equipment, more professional and a doctor who actually spoke to me and explained what was happening. Waiting room still looks a bit temporary but I left feeling much more confident in a return visit.
Visited September 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Basford Phototherapy
Rated 5 stars out of 5
by Bryn - Posted on 06 September 2023
Extremely convenient of location and parking is always available. Staff are unbelievably wonderful and never unhappy even when late or in need of reschedules. Appointments are always flexible and they attempt to fit them around your own personal events. This service being in the community rather than being in a hospital has extremely benefitted me and I am definitely happy with everything that I have been provided. All Staff have been very professional and clearly understand their roles during procedures.
Visited September 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Basford photo therapy
Rated 5 stars out of 5
by Emma - Posted on 13 September 2023
The clinical staff and reception has been very welcoming and supportive and have been great in managing and monitoring my progress. The light therapy has improved my eczema and has given me a lot more confidence and comfort from this.
Visited September 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Awful Service
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
Having been referred for psoriasis by gp in worcester, had to travel 40mile round trip. Initial consultation was ok and led to tablets prescribed. Very quickly Became apparent these were making situation worse. Tried contacting them numerous times to no avail. By this stage could hardly walk and got an emergency telephone consultation and more tablets prescribed. Again no improvement. After a number of call got another face to face appointment, again not in Worcester but 40+ mile Round trip at 9.00 On a Saturday. Got there in good time and despite dermatologist being there, his assistant was not so he refused to see anyway. After waiting a further 3 hours they got an assistant and was finally seen. Was told to stop tablets and would get an emergency referral to hospital for phototherapy. A month later was I so much pain and unable to walk due to pustular psoriasis on the soles of my feet that rang them again. Was given phone appointment the next day and asked to be available between 2-4 as they would call in between appointments. By 5 and having not heard anything rang them afain and was told dermatologist had simply Written on notes that he would not speak to me as already referred to hospital and of in so much pain should go to a&e. So 3 hours wasted and not even the curtesy of a call. Have tried ringing hospital numerous times And no one ever answers the appointment line so 2 Months later and still in pain have had ti resort to buying a medical grade phototherapy lamp and still have no idea if or when I will here more! If this is an example of the public/ private health care partnership at work, then you can keep it!
Visited September 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our Dermatology Service at Worcester. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Basford Phototherapy Clinic
Rated 5 stars out of 5
by Kimberley McDonald - Posted on 13 September 2023
the location is readily accessible, the staff have been fantastic amending appointments to suit my work schedule. The overall service has been great with the ladies really caring about how the treatment is working and taking time to offer advice where possible.
Visited September 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled The worst appointment of my life
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
I was referred by my GP to a dermatologist at Health Harmonie in Stratford upon Avon. After waiting months for an appointment (on hold for hours - they don't answer phone and still blaming unexpected call volumes from Covid 3 years later!) I went to the appointment. It was the most awful experience - called into a room with doctor sitting behind a giant desk and looking at me with disdain. I couldn't understand a word she said as she was softly spoken with strong accent and when I asked her to repeat she made me feel stupid. Room also had a boy in it doing her "admin" and he was very rude and no explanation of who he was or why he was there even though I had to strip off my clothes. The doctor couldn't be bothered to explain diagnosis to me - simply told me to get a prescription but machine was broken so they would call me to arrange where to pick up medicine. I sought clarification but the boy just snapped me an answer to wait for call. Stared at me until I left. I cried the moment I got out. I waited days for a phone call and nobody bothered calling. Health Harmonie phone lines a pain and when they answer they are unhelpful. Left in distress with painful rash and no idea what to do now. Thanks NHS - I've always been an avid supporter but you are really failing if this is the best you can do with your doctors. No care, compassion, service - can't believe I waited months and months for this in pain/discomfort.
Visited September 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Successful Hysteroscopy Procedure
Rated 5 stars out of 5
by Garvita Arora - Posted on 20 August 2023
I wanted to take a moment to provide some feedback regarding the hysteroscopy procedure I recently underwent at Dickens Health Medical Centre. Firstly, I want to express my gratitude for the expertise (I was under the hand of an experienced consultant in Obstetrics and Gynaecologist) that Health Harmonie has and its dedication to working for the patient's well-being. Overall, the procedure went smoothly, and I appreciate the Gynaecologist's efforts to ensure my comfort and address my concerns. The clear communication by the Gynaecologist before and after the procedure helped alleviate my anxiety, and I felt well-informed about the steps involved. Thank You. Regards
Visited August 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled phototherapy
Rated 4 stars out of 5
by Anonymous - Posted on 30 August 2023
welcoming and caring staff accommodated appointment with no issues throughout treatment good advised given
Visited August 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Fantastic Experience
Rated 5 stars out of 5
by Rebecca Roberts - Posted on 06 September 2023
Attended for Ultrasound on Kidneys concerned as recently passed blood in urine & a small stone, Radiographer was wonderful very reassuring, took her time to explain what she was doing & looking for whilst ensuring that the pain I was experiencing was kept to a minimum. A lovely lady!! She told me what she had discovered and what would happen next. I came away from the appt feeling hopeful & reassured. A real credit to the NHS
Visited August 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Poor administration
Rated 2 stars out of 5
by Lynn Gormley - Posted on 25 August 2023
My appointment was cancelled twice without prior notification. I had a 40 minute drive on both occasions, as the venue is impossible to access on public transport from my home.
Visited August 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Lynn, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.