Connect Health
Floor 3, The Lightbox, Q2, Quorum Business Park, Benton Lane, Benton Lane, Newcastle upon Tyne, Tyne and Wear, NE12 8EUPatient ratings and reviews
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Reviews
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Review titled Highly recommended
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2024
My GP referred me to a physiotherapist at the Milson Rd centre in Shepherds Bush. I have hip and lower back problems, as shown by recent X-rays. The lady was extremely pleasant and very attentive. She gave me a thorough assessment and tailored exercises to my condition, advising how I could increase them and make more difficult as I progress. All my questions and concerns were answered and I left feeling much more optimistic about my condition. The exercises are helping to ease the pain I had. I would highly recommend attending an appointment here, they really do make a difference and help.
Visited July 2024
Review titled Connect Health
Replied on 11 August 2024
Good afternoon Thank you for taking the time to share such positive feedback and that the care you received has made such a difference to you. I wish you well for the future and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Helped me a lot
Rated 4 stars out of 5
by Anonymous - Posted on 05 August 2024
I was referred to physio a while back from my gp with back pain. I did exercises for a while then sent for an mri of my back, nothing shown up. Then I was sent for a hip mri and I have mild bursitis, but painful. Thanks to the doctors here they queried rheumatoid arthritis. I had a blood test done and I have high rf so now awaiting a referral to a rheumatologist. The doctor I saw most recently even sent an urgent referral over to them and said I can receive a pain killing injection in my hip if I'm not seen quite urgently. I've received nothing but care and professionalism from them and finally on my way to being pain free. Thank you msk Rochdale!
Visited July 2024
Review titled Connect Health
Replied on 11 August 2024
Good afternoon Thank you for taking the time to share such positive feedback and that the care you received has made such a difference to you. I wish you well for the future and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Excellent support
Rated 5 stars out of 5
by Elizabeth Gretton - Posted on 07 June 2024
I was assessed following an incident when I broke my ankle. I received a set of exercises which provided initial recovery then further gym exercises which have proved very beneficial. Any queries were dealt with professionally and in a friendly manner. I will continue with gym use after the physio programme ends.
Visited June 2024
Review titled Connect Health
Replied on 12 June 2024
Dear Elizabeth 3. Firstly, my apologies for not responding to your comments before now. Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Excellent service
Rated 5 stars out of 5
by Susan brailsford - Posted on 14 August 2024
I attended the Hucknall clinic in Nottingham with pains in my left arm and shoulder getting dressed and doing my hair in the mornings was painful my diagnosis was promptly assessed by a friendly therapist after being given an exercise program to follow I am happy to say I am now am now able to good health again I would highly recomend Connect Health
Visited June 2024
Review titled Connect Health
Replied on 15 August 2024
Dear Susan Thank you for providing such lovely feedback and I will ensure it is shared with my colleagues in Nottingham. I am so pleased you have improved and I wish you well for the future. Kind regards Lesley Crosby Director of Governance and Risk
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Review titled Cortisol injection in finger
Rated 5 stars out of 5
by Isabella - Posted on 03 September 2024
I had a referral to to the Specialist Hand Clinic due to severe arthritis pain in my middle finger. I was triaged and accepted for a cortisol injection to relieve my pain. The injection was carried out using ultrasound for guidance. The Doctor explained the procedure in detail and was very patient and supportive. I was impressed by his skill and expertise and felt confident in his care. My pain decreased within a few hours and continued to decrease over the next few days until I was virtually pain free. This meant I could regain the use of my hand, which had been restricted due to the pain I was experiencing. I cannot thank the Doctor and staff at Connect Health enough. I felt supported and respected throughout and would not hesitate to recommend this service.
Visited June 2024
Review titled Connect Health
Replied on 10 September 2024
Dear Isabella Thank you for your lovely posting. I am so pleased we have been able to help you and i wish you well for the future. Regards Lesley Crosby Director of Governance and Quality
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Review titled Good result
Rated 4 stars out of 5
by Anonymous - Posted on 13 June 2024
I was forwarded to this clinic after attending a clinic in Hucnall for 3months with hip problems. After an examination the physio said he felt happy to refer me for surgery as I have tried other options. Waiting to hear back from them now. Happy with the result
Visited June 2024
Review titled Connect Health
Replied on 17 June 2024
Good morning Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Group exercise
Rated 3 stars out of 5
by Anonymous - Posted on 03 June 2024
The group classes took place for 6 weeks. The positives were the staff were friendly. They kept checking in on everyone asking if they were okay. There was a variation of exercises. Which could be adapted where needed. Unlike the exercises prescribed by the individual physio which I found really good. you choose which exercises to carry out at home. Which if I honest I did not find the best fit for my rehabilitation .As I felt some of the exercises I choose to do caused more pain than benefits. The classes were not an ideal fit for me. Unlike the personal physio appointments were I felt I was making some kind of progress.
Visited June 2024
Review titled Connect Health
Replied on 17 June 2024
Good morning Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all colleagues. In respect of the comments you have made around the gym classes I will also ensure this is shared so we can reflect on these going forward. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Very professional
Rated 5 stars out of 5
by James O'Brien - Posted on 01 July 2024
Caring and vey helpful on my movements,went evey Monday the talks was just right the two people who took it were very good
Visited May 2024
Review titled Connect Health
Replied on 03 July 2024
Good morning James Thank you for sharing your comments and I am glad you were happy with the service you received. I will ensure this is shared with my colleagues. Regards Lesley Crosby Director of Governance and Quality
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Review titled Demoralising waste of time
Rated 1 star out of 5
by Catherine Mccormick - Posted on 16 May 2024
Back pain and intermittent numbness both legs, loss of bladder control saw physio via video during covid. I was given very basic exercises that did nothing. Told I would receive follow-up for non-specific back pain. No appt received. Re-referred 1 year later for same issues, had telephone appt given exercises again that I could not do. Waited for follow-up, eventually I get message asking if I still need appt? Finally saw lady physio 2 days ago who insisted I had been seen physically before because she had the notes. She asked what my expectations were and I said I wanted to know if it was ok to do exercise without risking damage and was there any imaging needed? She said we dont do that unless its something that can be fixed by surgery? So I said then you can discharge me if you are not able to do anything else. The physio did not understand what I said, she was busy talking down to me after I had explained I was already very depressed that day. Then I get letter saying I am discharged because I refused examination because they would not mri! This whole situation is purely wasting your time, patronising you, making you feel like you are imposing on them. Whole team could do with training on how to communicate with people who are worried, have legitimate distrust of service, have been abandoned on a waiting list for years and then get offered nothing. My GP told me she cannot refer me for any imaging unless these people say so! When did some physio become responsible for my health when they know nothing about my med hist? Dreadful, should not have contract renewed. Fleecing NHS for money for a good run around before discharging you anyway.
Visited May 2024
Review titled Connect Health
Replied on 20 May 2024
Dear Catherine I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Once again, my apologies if we have not been of help to you and hope that should you contact us again you will be more satisfied with our response. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Excellent Support
Rated 5 stars out of 5
by Paula Curry - Posted on 29 May 2024
I was supported so well by this service, communication was clear and timely. The support received has made a difference to my ongoing health requirements, and for that I am extremely grateful
Visited May 2024
Review titled Connect Health
Replied on 30 May 2024
Dear Paula Thank you for taking the time to share such positive feedback and that the care you have received has made such a difference to you. I wish you well for the future and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality