Connect Health
Floor 3, The Lightbox, Q2, Quorum Business Park, Benton Lane, Benton Lane, Newcastle upon Tyne, Tyne and Wear, NE12 8EUPatient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Craig Stevens - Posted on 10 October 2024
Assessment very professional he explained the process and benefits of both options. I have been referred to see the surgeons for a further consultation Thank you
Visited October 2024
Review titled Connect Health
Replied on 10 October 2024
Good morning Craig Thank you for taking the time to share such positive feedback and that the care you have received has made such a difference to you. I wish you well for the future and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Very helpful service
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
This is a self refer service and great that you don't need to go through your GP. Easy to get an appointment and prompt follow up. I was kept informed throughout. Very helpful and knowledgeable staff (this includes admin staff and health care professionals). Great service and many thanks for your help.
Visited October 2024
Connect Health has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2024
They are not permitted to touch you! I don’t understand how they can help if they can’t touch you. We are paying for this service and it’s not helping. My work forced me to go so I had no choice. I won’t be going again as it completely soul destroying. Again given a piece of paper with exercises. I already do lots of exercise I need some physiotherapy which I didn’t get. Ridiculous waste of money and time.
Visited October 2024
Review titled Connect Health
Replied on 08 November 2024
Good morning I am so sorry that you had such a poor experience. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Regards Lesley Crosby, Director of Governance and Quality
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Review titled Thorough and efficient support
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2024
I was referred to Connect Health Musculoskeletal services in Stapleford, following an Xray result showing arthritis and Coxa Valga. i had been having a lot of back pain. I was given an appointment with their senior advanced practitioner, early October. I appreciated the thorough and thoughtful approach he demonstrated. I felt listened to. After examination he shared his opinion and discussed next stages. He asked if i was happy to go for an MRI scan to confirm his diagnosis and to rule out other issues. An MRI scan, giving accurate information of several conditions, was booked very quickly and I only had to wait for a few days, for the results. He talked through the results over the phone and I also received a written copy of the findings. I have felt helped, at a difficult time for me. I have been given a follow up review appointment to discuss appropriate treatment.
Visited October 2024
Review titled Connect Health
Replied on 28 October 2024
Good morning Thank you for posting such lovely comments and I will ensure they are shared with my colleagues. I wish you well for the future. Kind regards Lesley Crosby Director of Governance and Risk
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Review titled Excellent physio care
Rated 5 stars out of 5
by ANDREA DEACON - Posted on 08 October 2024
Seemed a long wait for an appointment but finally excellent Physio care from competent and friendly clinician. Thorough examination and explanation, all my questions answered in detail. Hoping steroid injection today will give me much needed pain relief. Thankyou.
Visited October 2024
Review titled Connect Health
Replied on 10 October 2024
Dear Andrea Thank you for taking the time to share such positive feedback and that the care you have received has made such a difference to you. I wish you well for the future and I will ensure your feedback is shared with all colleagues. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Brilliant 6 week Pain Management Course
Rated 4 stars out of 5
by Lisa Carmody - Posted on 06 November 2024
While not all of the subjects covered where relevant to me, we were a small group and all of the course was relevant to us as a whole. The facilitators were friendly and knowledgeable and had a great way of explaining their topics in an easy to understand format. A very light hearted, and easy to understand way of educating people with pain issues.
Visited October 2024
Review titled Connect Health
Replied on 08 November 2024
Dear Lisa Thank you so much for your lovely comments. It is always a pleasure for my colleagues to receive feedback such as yours and I will ensure your comments are passed on. Would you be able to replicate your feedback on our Trust Pilot site as well please. The address is: https://uk.trustpilot.com/review/www.connecthealth.co.uk Thank you again for your kind comments and thank you in anticipation of you providing a further review. Regards Lesley Crosby Director of Governance and Quality
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Review titled Not good
Rated 1 star out of 5
by David Musselwhite - Posted on 17 October 2024
Was referred 5 weeks ago not had any communication from them except an email saying someone would phone me, have not heard anything. Have tried phoning them and it’s awful wait ages and then they cut you phone off from their end even got through once and had a ten second phone call before I was cut off sounded like an Indian call centre. Connect health you are giving the NHS a bad reputation. David Musselwhite
Visited October 2024
Review titled Connect Health
Replied on 18 October 2024
Dear David I am so sorry you have had such problems. If you wanted to email me your personal details I can advise how long you may have to wait. I can assure you that our call centre is not outsourced and is run from Newcastle. Our average wait time for call answering is just over a minute. We are always trying to improve this. My email is lesleycrosby@connethealth.co.uk Regards Lesley Crosby Director of Governance and Quality
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Review titled Excellent service from Connect Health
Rated 5 stars out of 5
by Maxine Lee - Posted on 10 October 2024
I attended the Nottingham clinic today at Stapleford and I was very pleased with the appointment. I was seen by a staff member who was very thorough and I felt he explained things to me in a easy to understand and friendly manner. I felt that I was listened to and a plan was put in place to help with my health concern. Excellent service and friendly helpful staff.
Visited October 2024
Review titled Connect Health
Replied on 11 October 2024
Dear Maxine Thank you do much for your lovely comments. It is a pleasure for my colleagues to receive your feedback and I will ensure your comments are passed on. Would you be able to replicate your feedback on out Trust Pilot as well please. The address is: https://uk.trustpilot.com/review/www.connecthealth.co.uk Thank you again for your kind comments and thank you in anticipation of you providing a further review. Regards Lesley Crosby Director of Governance and Quality
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Review titled Wrong email address
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
Well the email address you gave me to contact you about my complaints does not work. Not surprised though as everything from connect health has been frustrating and lacking in customer care. David Musselwhite
Visited October 2024
Review titled Connect Health
Replied on 21 October 2024
Dear David My email address is lesleycrosby@connecthealth.co.uk Apologies my previous email left out one letter I shall await your email Regards Lesley Crosby Director of Governance and Quality
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Review titled Terrible practice
Rated 1 star out of 5
by Dee - Posted on 23 September 2024
I was originally referred by my docs surgery in November 2023. September 2024 still waiting to be seen by a physical therapist. Received a letter from the in August to say they tried to contact me and because they were unable to reach me they would discharge me. I called them and told them no one has reached out. Finally got a telephone consultation on 29th Aug. Was told will get to see someone in three weeks. Today 23/9/24 rang to find out I still have to wait another 6-12 weeks. It terrible that I have to wait a year for physio therapy for a tear in my knee
Visited September 2024
Review titled Connect Health
Replied on 26 September 2024
Good morning Dee I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Regards Lesley Crosby, Director of Governance and Quality