CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Belinda - Posted on 21 March 2024
Place was easy to find and very clean, staff were very happy and friendly. The information given was very good. Was given a bag when leaving with follow up information and drops for post procedure care.
Visited March 2024
Review titled CHEC Preston
Replied on 12 April 2024
Dear Belinda, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients remain well informed about their care and treatment, we always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled New experience
Rated 3 stars out of 5
by New experience - Posted on 11 March 2024
My first visit. I had previously, for a number of years, visited an optician near Crown Island. Visits were yearly. I made one visit during COVID but had to cancel the second one as I was ill. When I tried to remake the appointment I was informed that that was impossible as I had cancelled the previous one! My optician then had to start the process again. This took some time. I did not know what to expect, I was assuming another optician and was surprised to find a purpose designed building and to note at least 15 people waiting in a large reception area. I arrived well in time and assumed I might be in for a long wait. Imagine my pleasant surprise when I was called in ten minutes before my 10.15 appointment. The doctor was pleasant and efficient. However, the session was a total surprise. All my previous appointments at the optician’s had lasted at least 40 minutes and consisted of numerous exercises, for example following dots round a computer screen. On this occasion I was expecting something similar. Certainly I was asked to stare into a large concave disc. After a very few minutes the doctor spoke, said something like ‘we will continue monitoring you’ and showed me out. I was literally back on the street before what 10.15! I am totally bemused. I haven’t a clue what it was all about. It was totally different from all my past experience. I phoned a nursing friend who is eye trained. I asked her what the usual process was. She described in detail exactly that which I had always experienced at the Crown Island optician. I phoned my doctor’s receptionist to see if she could shed some light on the experience, she said all they had done was to reinstall the monitoring.
Visited March 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Patient, Thank you for your review. We wish to assure you that we expect a high standard of care to be provided for all our patients and value all feedback. We appreciate your comments and will take them on board to improve patient experience. We are pleased to hear of your satisfaction with our facilities and short waiting time within clinic. Our colleagues strive to be pleasant and efficient ensuring a patient’s journey runs smoothly for them. We never wish for our patients to feel confused following their appointment and strive to ensure they remain well informed and cared for throughout their treatment. Should you wish to discuss your appointments further or have any other questions, do not hesitate to contact us on 0344 264 4160 or via email at customerservices@communityeyecare.org.uk
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Review titled Efficient service
Rated 5 stars out of 5
by Richard - Posted on 21 March 2024
Really quick referral and appointment at CHEC Stockport (Stockport Station ). Lovely staff. Efficient and timely appropriate medical care. Responsive follow up. Premises really clean and a pleasant experience at a worrying time of a health issue involving eyesight. Excellent care thankyou!
Visited March 2024
Review titled CHEC Preston
Replied on 12 April 2024
Dear Richard, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We hope all went well with your appointment. Best wishes CHEC
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Review titled Good Practices
Rated 4 stars out of 5
by Anonymous - Posted on 25 March 2024
Every thing was alright Staff nice Polite. One thing I didn’t like was when finishing eye they gave me eye protection to wear it at night for 1 Week but I ask for tapes to hold eye protection they said I have to use my own bandage which I was happy about it . They should give proper tape. I couldn’t go out 1 week to buy tape.
Visited March 2024
Review titled CHEC Preston
Replied on 12 April 2024
Dear Patient, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well with your surgery. Best wishes CHEC
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Review titled Excellent experience
Rated 5 stars out of 5
by Geoff Eddleston - Posted on 15 March 2024
From start to finish first class care,and nothing too much trouble.Pleased to report the operated eye is working very well,and a Big thank you to all concerned.I have a learned a new tune to play at Church this Sunday "I can see clearly now the pain has gone"See you in a few weeks for the other eye.
Visited March 2024
Review titled CHEC Preston
Replied on 12 April 2024
Dear Geoff Eddleston, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. WE hope all went well with your surgery. Best wishes CHEC
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
My grandad is disabled and struggles to move his legs. Upon confirmation of his appointment we were told that his needs would be accommodated and he was reassured he wouldn’t have to move around a lot during his appointment. When we arrived at the clinic for his appointment the woman on reception ignored us for around 3 minutes, leaving my Grandad stood waiting as she finished writing an email and drinking her cup of tea. When we said why we were there, she said “okay just go to the waiting room”. My Grandad was clearly struggling and we were offered no assistance. We then went into a consultation room and the nurse that saw to us had zero people skills. She didn’t great either of us and requested my Grandad to sit in numerous chairs in the very small room, which he was clearly struggling with. She then placed a patch over my Grandad’s eye despite being asked to wait for a minute. My Grandad very politely said “please can you just wait one minute” but she continued to mess around with him, much to his discomfort. As it took my Grandad a little while to manoeuvre himself the nurse sighed and folded her arms, as if it was a great inconvenience. My Grandad apologised because he could sense her frustration however she did not respond to his apology and instead walked out of the consultation room and left us to see ourselves out. The doctor who we then saw in another consultation room had quite a similar demeanour and would often interrupt my Grandad and talk through him to me. We are not easily offended, however I feel I am in a position to advocate for my Grandad and I was shocked by the level of care he received during his time at CHEC. I understand the nurses and doctors work tirelessly and I hugely appreciate the work they all do, however I must say the way my Grandad was treated today was disgusting. He is now upset, uncomfortable, confused and embarrassed.
Visited March 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of you and your grandad’s dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel uncomfortable, confused or embarrassed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. If your grandad would like to discuss his appointment outcome or has any other questions, please do not hesitate to call us on 0344 264 4160 or email on customerservices@communityeyecare.org.uk
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Review titled Dismal attitude
Rated 1 star out of 5
by Purdi - Posted on 15 March 2024
I was seen for less than 15 minutes and was told I had an incurable disease in both eyes. There was no kindness or sympathy and no bedside manner. I was simply told to use the eye drops which were prescribed and that further down the line I might be able to have inserts or surgery. That was it. Out the door I was sent while I was still in shock. To make matters worse I had to chase the clinic for the prescription and was told they had tried to send it to my GP but a glitch prevented it going through. If I hadn't chased nothing would have been done to enable me to get the medication I need. Whatever damage is done to my eyes is permanent but two weeks after my appointment I'm still awaiting the medication. Further, because of cancelled appointments and not being called back as soon as I should have been has resulted in an entire year of waiting to be diagnosed. An entire year for my eye disease to worsen. An appalling experience all round
Visited March 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Purdi, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. We never wish for our patients to deem the service negatively and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise if we were unable to contact you and for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Modern hygienic surroundings
Rated 5 stars out of 5
by Allan Blowers - Posted on 12 April 2024
100% excellent experience all staff are friendly surgeon professional the procedure was completely painless and quick
Visited March 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear Allan Blowers, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional and friendly ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Uncaring
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
In and out in a15 minutes after being told I have an curable eye disease. No bedside manner and no compassion and no time to understand what I had been told. It has taken you an entire year to diagnose this amidst cancelled and postponed appointments. all the while knowing the damage caused daily to my eye cannot be undone, a glitch in the system when sending a prescription should not mean you then give up. anyone reading this should avoid this place
Visited March 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. We never wish for our patients to deem the service negatively and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Cancelled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2024
I attended for my appointment only to be told it was cancelled. They claim they tried to call me less than 4 hours before the appointment to tell me but there was not answer. Couldn't even be bothered the leave a voice mail. Half a day off work with lost wages. I guess as patients we're just not that important!
Visited March 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise if we were unable to contact you and for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.