CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Superb Cataract Surgery
Rated 5 stars out of 5
by Keith R Whitburn - Posted on 22 April 2024
Exquisite and exemplary cataract customer service from booking, surgery follow up appointments. Staff through both procedures have been extremely supportive, professional and compassionate.
Visited April 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Keith R Whitburn, Thank you for your kind review. We are pleased that you are happy with the service you have been receiving from CHEC for your appointments. Our colleagues strive to be professional, supportive and compassionate ensuing a patients journey runs smoothly for them. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled Excellent treatment
Rated 5 stars out of 5
by Glenis Stott - Posted on 04 April 2024
I was very concerned that I had developed Glaucoma and CHEC reception arranged for me to see the doctor straight after my glaucoma check. This is not normal practice. The technician doing the test explained what she was doing throughout and made sure that I knew what was going on. She was very patient with me. After the tests I waited in the waiting room for a few minutes and then I saw the doctor. He examined my eyes and looked at the test results. He told me that it was not Glaucoma but I had dry eyes which was causing my symptoms. He gave me some drops to use and explained how to use them. He ensured that I understood what he was saying and reassured me that it was nothing to worry about. I am very thankful for CHEC. I have been going for several years.
Visited April 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Glenis Stott, Thank you for your lovely review. We are thrilled to hear you are happy with the service you received from CHEC and that you were reassured during your appointments. We understand how concerning glaucoma can be, and our colleagues strive to ensure patients feel safe, comfortable and well-informed throughout their visits. Best wishes CHEC
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Review titled wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
Really great service. Used them before. I was surprised that my optician tried to send me to another place. I have no idea why. My referral then went to the referral centre who I had to push to send me here. It was worth me pushing. Great result. so pleased. Thanks CHEC
Visited April 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Patient, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. We are delighted to hear you chose to use our service again through your patient choice. Best wishes CHEC
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Review titled Great service
Rated 5 stars out of 5
by Phil Gott - Posted on 23 April 2024
Very professional and helpful doctor and staff. Also a very helpful and flexible booking process. I was very impressed.
Visited April 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Phil Gott. Thank you for your positive review. It’s always great to hear when our patients are happy with the service they received from CHEC. We try to make our booking process as smooth as possible for our patients, so we are pleased to hear you found this helpful . Thank you for taking the time to provide your lovely feedback. Best Wishes, CHEC
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Review titled No Smartphone, No Appointment
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
Everything seems to be based around smartphones. If you don't have an up to date smartphone with a mobile data plan things become very difficult. Weblinks to make appointment are only sent by text, meaning you have to try and transcribe complicated URLs into a web browser. If you don't do this within a certain number of days you are essentially thrown out of the system and can no longer make an appointment. Given this is a service most likely used by the elderly and those with poor eyesight it is really not good enough. Before this CHEC system was introduced, one could visit the Eye Unit at the Hospital where there were much better facilities and large enough waiting areas instead on tiny cramped areas in a former shop where one sometimes has to wait outside on the street - not great in poor weather!
Visited April 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Patient, Thank you for your review. We can confirm that when patients who have received a booking SMS are unable to do so for various reasons, they will receive a letter in the post providing details of how to book their appointment and our contact details. If a patient is still unable to make contact, a member of our team will call the patient. Our booking app was recently launched with the aim of providing patients more control over their appointments and to reduce waiting times. Our IT department are in the process of reviewing and updating our bookings app to further improve its functionality and accessibility, we have passed your comments through to them for consideration along with their updates. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. Should you wish to discuss any concerns further or arrange your appointment please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160. Best wishes CHEC
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Review titled Great practice at Basingstoke
Rated 5 stars out of 5
by Karen Bates - Posted on 05 May 2024
Very friendly staff, professional and extremely helpful and reassuring as I was a bit anxious at first.
Visited April 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Karen Bates, Thank you for your positive review, we are pleased that you are happy with the service you received from CHEC. Our colleagues strive to make all patients relaxed and cared for during their time with us. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Very good hospital and staff.
Rated 5 stars out of 5
by John Perrett - Posted on 12 April 2024
Checking in exactly two days after my cataract op. Vision from "new" eye about 90% as good as the other eye and getting better each day. No discomfort except a tiny bit of gritty feeling first thing in the morning. Almost enjoyed the whole experience. To my surprise, no pain at all during the op. Many thanks, surgeon and all the very pleasant (and attractive) staff.
Visited April 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear John Perrett, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Thank you!
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
Thank you to the staff at Accrington. They were all a pleasure to deal with and put me at ease before, during and after my procedure. I couldn't have asked for a better experience.
Visited April 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear patient, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Fantastic practice!
Rated 5 stars out of 5
by Mrs Jean Knightley - Posted on 16 April 2024
From reception to leaving. 100% professional. I had a colonoscopy. It was more like an adventure than something to dread. Thanks so much
Visited April 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear Mrs Jean Knightley, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional and friendly ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Brilliant staff and excellent service.
Rated 5 stars out of 5
by Jim Kiely - Posted on 14 March 2024
The staff manning the reception desk at CHEC Worcester were exceptionally professional, knowledgeable, courteous, and amicable. The nursing staff and doctors were equally competent and empathetic in their approach. From my personal experience, I would highly recommend CHEC Worcester without any hesitation. I express my sincere gratitude to the entire team for their exceptional service I feel like a very valued patient. Thank you.
Visited March 2024
Review titled CHEC Preston
Replied on 12 April 2024
Dear Jim Kiely, Thank you for your lovely review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, knowledgeable and courteous ensuring a patients journey runs smoothly for them. Best wishes CHEC