CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled poor communication and disorganised
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2024
went today - 5/9/24 a) Eye scan - operative tried to scan the wrong eye, even after verbal explanation by the consultant. b) Scan failed - was not told why either by operative or later by consultant c) Earlier phone contact had made several promises about treatment - the condition, length of consultation etc after 20 minutes of me explaining the eye problems over the phone to anther consultant c) Consultant on the day, had not read any of this, so was expecting just a "review" not dealing with a major problem d) little or no explanation about the proposed problem, or the proposed treatment, expecting me to agree to it all on the spot with little or no understanding of the issues. Had similar problems before with chec blackpool, so will now avoid like the plague. e) All very rushed, beware !!
Visited September 2024
CHEC Preston has not yet replied.
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Review titled Confusing administration
Rated 2 stars out of 5
by Sue - Posted on 05 September 2024
Brought my mother in for appointment. I travel from Wales for all appointments so is very difficult for us. Mum has breathing difficulties so every appointment is a mission. We attended an appointment and had photo taken. Luckily we were able to secure an appointment the next day to see the doctor. He advised we would need to make a further appointment for cleaning of the lens on my mother’s right eye. Later the same day we received a text message asking us to make an appointment. I was surprised and was really happy when appointment dates for the next day appeared. I duly booked for the next day as this was great as the day after I was returning to Wales. I struggled to get my mum to the booked appointment but on arrival was told appointment was for follow up only and not the treatment. ( was exactly what we had had previous day). I made another appointment for when I am next back from Wales but have had to deal with a very upset mother and am now having to leave her in an upset state. I feel greater care should be made when sending out letters and texts so they do not overlap with appointments as they become very confusing for customers can she causing upset. I am computer literate and even I fell into this trap. .
Visited September 2024
CHEC Preston has not yet replied.
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Review titled Service you can trust
Rated 5 stars out of 5
by Big Mal - Posted on 02 September 2024
I was very pleased with the service I received today from the very pleasant and professional young lady whose Name begins with 'R'
Visited September 2024
CHEC Preston has not yet replied.
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Review titled Perfect practice
Rated 5 stars out of 5
by Barry - Posted on 15 August 2024
You are welcomed by all the staff at the eye clinic from first entering the practice along with the staff in the treatment room putting you at ease. Great atmosphere and everywhere clean and tidy. Thank you so much.
Visited August 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Barry, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be welcoming, caring and efficient ensuing a patients journey runs smoothly for them. Best wishes, CHEC
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Review titled Great practice.
Rated 5 stars out of 5
by Donald Herbert - Posted on 02 August 2024
Extremely efficient service. Both cataract operations completed in a 7 week period. The resultant eye sight feels nothing short of miraculous. Though there is no pain felt it is a traumatic experience. The procedure is completed quickly and minimises the period of anxiety. All the team are reassuring, caring and calming. From the reception desk to the post op room I was treated courteously, respectfully and compassionately. Written information provided is detailed and comprehensive regarding what you might experience and what to do post op. This is reiterated verbally by the staff. The experience has been made as bearable as it could have been for someone who is admittedly squeamish. For others less squeamish I am sure the team made seem like a breeze. Thankyou all so much.
Visited August 2024
Review titled CHEC Preston
Replied on 06 August 2024
Dear Donald Herbert, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their treatment and post operative care. We always want a patient’s journey to run smoothly for them. Best wishes, CHEC
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Review titled Great practice
Rated 5 stars out of 5
by Maureen Ann Empson - Posted on 19 August 2024
I am over the moon with the eye treatment I received from chec watford. I have not had such good vision for a long time. From entering at reception all was very positive. So pleased.
Visited August 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Maureen Ann Empson, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Poor staff
Rated 2 stars out of 5
by Anonymous - Posted on 01 August 2024
I’ve been 4 times to Chec now with my Nan as she is elderly and doesn’t drive. The first time they were brilliant, really helpful. Couldn’t do enough for us. The second time I had to visit was to collect extra drops for my Nan even though they knew she didn’t drive. Third time I visited was to have an emergency check up as her eye was inflamed and red and they gave us eye drops for her to use. And my fourth time which was today, they were unbelievably rude. The receptionist was unbothered when anyone came to the desk didn’t really look up from her computer and when she did she just looked like she couldn’t be bothered with being there, and the nurse who discharged my Nan made her feel very stupid when she asked questions regarding the aftercare of her eye. She asked for more eye drops to save me going back in 2 weeks time and the nurse was very quick to tell her no and even after hearing the reason why she needed a second lot she just about gave her them. She also asked for more of some other drops as she’s nervous about this one getting inflamed like the other one, the nurse said no she could buy them over the counter at a chemist, my man reinstated to her that she doesn’t drive so why couldn’t the nurse just give them to her. When we left my Nan claimed that she felt very unhappy with the staff there however her surgeon was amazing and super attentive and made her feel totally at ease while having the surgery done.
Visited August 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your nan’s dissatisfaction following her contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel unhappy and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of both your and your nan’s dissatisfaction. We are however pleased to hear of her satisfaction with the surgeon and that they made her feel at ease. If your nan would like to discuss her concerns further or has any other questions, she can call us on 0344 264 4160 or email at customerservices@communityeyecare.org.uk.
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Review titled Horrendous service
Rated 1 star out of 5
by Sioned Drake - Posted on 13 August 2024
I don’t feel my eye sight was ever safe in CHEC’s hands. Firstly when they took over the system they failed to notify me. Then when I was getting seen none of the checks that I always had before they took over were done and the person seeing me didn’t know anything about eyes. I contacted them today about booking an appointment and they have decided to close my case because “they hadn’t heard from me”. I received no communication at all from them. After 20 years of everything going smoothly I have to start again. I’m so so disappointed
Visited August 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Sioned Drake, Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC, we wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel disappointed by the service provided and strive to ensure our patients needs are met and that they remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further or discuss your appointments you can do so by calling us on 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Great Practice
Rated 5 stars out of 5
by John - Posted on 02 August 2024
All round fantastic care provided by every member of staff. Staff friendly and very helpful made me feel at ease. Thank you for the great care and service provided.
Visited August 2024
Review titled CHEC Preston
Replied on 06 August 2024
Dear John, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes , CHEC
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Review titled Lovely staff
Rated 5 stars out of 5
by Julie Edwards’s - Posted on 29 August 2024
Been to chec eye clinic today and l thought that one of the nurses there deserves a mention she was lovely especially to a chap who was waiting for transport home he was 99 years young he had been waiting for an hour at this point he was given tea and biscuits and checked on regular just a small act like this goes a long way so thank you for your kindness
Visited August 2024
CHEC Preston has not yet replied.