CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by John - Posted on 02 August 2024
All round fantastic care provided by every member of staff. Staff friendly and very helpful made me feel at ease. Thank you for the great care and service provided.
Visited August 2024
Review titled CHEC Preston
Replied on 06 August 2024
Dear John, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes , CHEC
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Review titled Lovely staff
Rated 5 stars out of 5
by Julie Edwards’s - Posted on 29 August 2024
Been to chec eye clinic today and l thought that one of the nurses there deserves a mention she was lovely especially to a chap who was waiting for transport home he was 99 years young he had been waiting for an hour at this point he was given tea and biscuits and checked on regular just a small act like this goes a long way so thank you for your kindness
Visited August 2024
Review titled CHEC Preston
Replied on 16 September 2024
Dear Julie Edwards, Thank you for your kind comments. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients remain safe, comfortable and well-informed throughout their journey. Best wishes CHEC
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Review titled Great experience
Rated 5 stars out of 5
by Brenda Roaf - Posted on 07 August 2024
I was reffered by my opticians, for my cateracs. I was seen within a one week. The doctor did all the tests and concluded that my cateracs are not ready, and its best to leave them for another year. This was good news and a great service.
Visited August 2024
Review titled CHEC Preston
Replied on 13 August 2024
Dear Brenda Roaf, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Method of working
Rated 4 stars out of 5
by Brendan M - Posted on 02 September 2024
CHEC use automated appointment system that works well but only issues a small band of availability that did not match consultant requirement on follow up. Gave me two appointments both of which were the same period and no way to pursue a wider frame and i could not contact them by phone. Testing to date has been identical to spec savers so why repeat it? Field of view test. Machine made a noise causing possible false triggering. Years ago doctor would use fingers to see the extent of vision field test. Using probes to do pressure testing caused a change in focusing on eye. Much prefer "air puff" but don't know which is best. Overall they are professional but like nhs don't have the time for discussion with patient and reports have technical jargon that patients don't understand.
Visited August 2024
Review titled CHEC Preston
Replied on 16 September 2024
Dear Brendan M, Thank you for your review. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. It is not uncommon for a doctor to examine a patient and then request additional diagnostic tests to gather the necessary information to make an informed diagnosis in the interest of providing the best care for a patient. We wish to assure you that all appointments are booked in line with patient needs. Should you wish to arrange your required your appointments, you can do so by calling 0344 264 4160 or via email on customerservices@communityeyecare.org.uk Best wishes CHEC
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Review titled Fantastic service
Rated 5 stars out of 5
by Tanisha - Posted on 07 August 2024
I was very nervous for my procedure and all of the staff were amazing in talking me through everything and calming me down. The procedure went absolutely fine and had my results explained to me in a way I could understand. Very great practice.
Visited August 2024
Review titled CHEC Preston
Replied on 13 August 2024
Dear Tanisha, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to ensure patients are comfortable and well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Great people.
Rated 5 stars out of 5
by Linda Lewin - Posted on 01 September 2024
Good experience, everyone professional and put me at ease. Short waiting time before the appointment and looking forward to a brighter future.
Visited August 2024
Review titled CHEC Preston
Replied on 16 September 2024
Dear Linda Lewin, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent Treatment Centre
Rated 5 stars out of 5
by Babywifey831 - Posted on 21 August 2024
When I visited this centre ,i was met with a friendly welcome. There is a clean & tidy space, which is a comfortable waiting room. I was treated courteously. The tests I had were explained to me as they happened so I knew what was happening. Well done CHEC you've made it a pleasure to have my tests and treatment with you. Thank You
Visited August 2024
Review titled CHEC Preston
Replied on 22 August 2024
Dear Babywifey831, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly, welcoming and informative, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled So happy
Rated 5 stars out of 5
by Geoff Kellett - Posted on 07 August 2024
All went really well, I now have 2 "new" eyes, a fantastic improvement on my quality of life. Thanks to everyone there in basingstoke
Visited August 2024
Review titled CHEC Preston
Replied on 13 August 2024
Dear Geoff Kellett, Thank you for your fantastic review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled CHEC Slough
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2024
I had my cataract operation 5 days ago and the entire experience was friendly and professional. The procedure was quick and easy - even relaxing! My eye has not felt at all gritty or uncomfortable and I am an expert at putting in the drops now. I would thoroughly recommend this clinic.
Visited August 2024
Review titled CHEC Preston
Replied on 23 August 2024
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and comforting, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Great
Rated 5 stars out of 5
by Robert Bathe-Taylor - Posted on 02 September 2024
The Nurse who did the test was brilliant and very informative what was going on, but I found the receptionists were ignorant and seemed to be more concerned with there own conversation...
Visited August 2024
Review titled CHEC Preston
Replied on 16 September 2024
Dear Robert Bathe-Taylor Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients are well informed about their treatment, we appreciate your feedback and your comments will enable us to continuously improve patient experience. Best wishes CHEC