Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Great Physico
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
The physiotherapist that gave me my treatment was excellent it was done at my pace with full understanding
Visited September 2024
Ascenti has not yet replied.
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Review titled Very professional and helpful service
Rated 4 stars out of 5
by Hugh Payne - Posted on 07 September 2024
Pins and needles in fingers and pain in lower arm following surgery. Manipulation given plus exercises to follow. Pain completely gone. Pins and needles much reduced.
Visited August 2024
Ascenti has not yet replied.
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Review titled Great Physiotherapist
Rated 5 stars out of 5
by Michael de Groot - Posted on 04 September 2024
My Physiotherapist was knowledgable and provided excellent feedback on my injury as well as the perfect self managed exercises. I was very impressed indeed with her physio for me.
Visited August 2024
Review titled Ascenti
Replied on 05 September 2024
Hi Michael Thanks for leaving us a review, we're so pleased that the advice and exercises have helped with your injury, and that you were impressed with our service. I've logged your feedback to be shared with your physiotherapist and her manager. Kind regards Laura
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Review titled Awesome service
Rated 5 stars out of 5
by Mattie - Posted on 12 September 2024
Very professional and friendly person. Made me feel comfortable and relaxed during my sessions. Gave me a listening ear and advised as appropriate.
Visited August 2024
Ascenti has not yet replied.
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Review titled Great advice & understanding about pain & existing condition
Rated 5 stars out of 5
by Joanne Baldwin - Posted on 21 August 2024
Fantastic physiotherapist who advised me precisely what to do in emergencies in the future. The physiotherapist helped make me feel at ease and u ferrous my struggles and pain. Unfortunately the initial physiotherapy appointment was t advantageous as my condition is too advanced for help but with this said, I’ve been referred to alternative senior physiotherapists, musculoskeletal and neuro surgeons as urgent so will await these appointments & hope that they can help me further.
Visited July 2024
Review titled Ascenti
Replied on 28 August 2024
Hi Joanne Thanks for your review, it's lovely to hear that you felt at ease during your appointment, and that your physiotherapist was able to refer you to more appropriate care. I've logged your feedback to be shared with the team, and we wish you all the best with your ongoing treatment and recovery. Kind regards Laura
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Review titled Quick repose from sending referral form.
Rated 5 stars out of 5
by Sue Turner - Posted on 03 September 2024
Had phone call within days of sending referral form. Appointment centre was near . Care from physio i had listened and care plan put together. Unfortunately this wasn't a complete success but has help for me to go forward with my GP.
Visited July 2024
Review titled Ascenti
Replied on 05 September 2024
Hello Sue Thanks for leaving us a review. We're pleased to hear that you were booked in quickly following your referral, and that the clinic was convenient for you. I've logged your positive feedback to be shared with the team. Wishing you all the best with your continued rehabilitation and recovery. Kind regards Laura
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2024
Helpful sympathetic staff Listened to my problem suggested exercise checked I understood practised exercises with me
Visited July 2024
Review titled Ascenti
Replied on 05 September 2024
Thanks for your excellent review, we're glad you felt listened to during your treatment sessions and that the exercises were well explained. Kind regards Laura
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Review titled Very good service
Rated 5 stars out of 5
by Jacqueline Edwards - Posted on 03 September 2024
The physio demonstrated and gave me exercises for 2 arthritic joints, adjusting to make them harder or easier. Very sympathetic professional.
Visited July 2024
Review titled Ascenti
Replied on 05 September 2024
Hi Jacqueline Thanks for your five-star review, we're delighted to hear that the treatment was tailored to you and that it has helped with your arthritis. I've recorded your kind feedback to be shared with the team. All the best Laura
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Review titled Awful service in regards to booking patients!!!!
Rated 1 star out of 5
by Mihai Chiriac - Posted on 30 July 2024
Awful service in regards to booking patients on 30 minutes session without a 5 minutes break between sessions to allow the client to leave and the room to be refreshed for the next patient to be received, which causes delays, being asked to wait 5-10 minutes or more for physio to finish the treatment on the patient in hand. The physio people have no fault in all this greediness and cheap location conditions to patients Ascenti management offers to patients. Hats off to the male physio, from room 508, Pell Street, Surrey Quays, se8 5en, for his attitude, knowledge and professionalism showed, unfortunately as a physio you have no fault on working conditions Ascenti leaves him to work on his patients!!! It happened to me today, 30th July 2024 when I was told by the physio, which has no fault whatsoever, to wait 5-10 minutes for him to finish the session with a patient in hand, which put me off as I did not have any intention going over the time already scheduled, moreover to enter the room after another patient just left, room without air conditioning on a 32 degrees weather outdoors just with a window opened and a fan. It is outrageous and unacceptable to treat patients with no respect, offering such poor conditions, where physios have no fault whatsoever.
Visited July 2024
Review titled Ascenti
Replied on 31 July 2024
Hi Mihai As per our response on Trustpilot, we're sorry to hear that the previous appointment ran over and that you were dissatisfied with the clinic environment, and have logged your feedback internally for further investigation. Kind regards Laura
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Review titled Excellent Results
Rated 5 stars out of 5
by Joyce Coombs - Posted on 08 August 2024
The advice and exercises I was given solved the problem and would certainly contact Ascenti if it happened again.
Visited July 2024
Review titled Ascenti
Replied on 13 August 2024
Hi Joyce Thanks for your review, we're pleased to hear that your problem cleared up and that you would use our service if you required physiotherapy treatment again. I've logged your feedback to be shared with the team. Kind regards Laura