Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Very good service
Rated 5 stars out of 5
by Jacqueline Edwards - Posted on 03 September 2024
The physio demonstrated and gave me exercises for 2 arthritic joints, adjusting to make them harder or easier. Very sympathetic professional.
Visited July 2024
Review titled Ascenti
Replied on 05 September 2024
Hi Jacqueline Thanks for your five-star review, we're delighted to hear that the treatment was tailored to you and that it has helped with your arthritis. I've recorded your kind feedback to be shared with the team. All the best Laura
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Review titled Awful service in regards to booking patients!!!!
Rated 1 star out of 5
by Mihai Chiriac - Posted on 30 July 2024
Awful service in regards to booking patients on 30 minutes session without a 5 minutes break between sessions to allow the client to leave and the room to be refreshed for the next patient to be received, which causes delays, being asked to wait 5-10 minutes or more for physio to finish the treatment on the patient in hand. The physio people have no fault in all this greediness and cheap location conditions to patients Ascenti management offers to patients. Hats off to the male physio, from room 508, Pell Street, Surrey Quays, se8 5en, for his attitude, knowledge and professionalism showed, unfortunately as a physio you have no fault on working conditions Ascenti leaves him to work on his patients!!! It happened to me today, 30th July 2024 when I was told by the physio, which has no fault whatsoever, to wait 5-10 minutes for him to finish the session with a patient in hand, which put me off as I did not have any intention going over the time already scheduled, moreover to enter the room after another patient just left, room without air conditioning on a 32 degrees weather outdoors just with a window opened and a fan. It is outrageous and unacceptable to treat patients with no respect, offering such poor conditions, where physios have no fault whatsoever.
Visited July 2024
Review titled Ascenti
Replied on 31 July 2024
Hi Mihai As per our response on Trustpilot, we're sorry to hear that the previous appointment ran over and that you were dissatisfied with the clinic environment, and have logged your feedback internally for further investigation. Kind regards Laura
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Review titled Excellent Results
Rated 5 stars out of 5
by Joyce Coombs - Posted on 08 August 2024
The advice and exercises I was given solved the problem and would certainly contact Ascenti if it happened again.
Visited July 2024
Review titled Ascenti
Replied on 13 August 2024
Hi Joyce Thanks for your review, we're pleased to hear that your problem cleared up and that you would use our service if you required physiotherapy treatment again. I've logged your feedback to be shared with the team. Kind regards Laura
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Review titled Exemplary professional
Rated 5 stars out of 5
by Steph - Posted on 06 July 2024
From the very first consultation to being signed off, the level of treatment, communication and professionalism was exemplary. Thorough treatment linked to online exercise plans all very straightforward to use with positive results.
Visited June 2024
Review titled Ascenti
Replied on 08 July 2024
Hi Steph Thanks for your fantastic review! We're delighted to hear about your positive experience with our service and that the treatment and exercises have helped with your condition. All the best Laura
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Review titled Worthy experience
Rated 5 stars out of 5
by A MOULDING - Posted on 07 July 2024
I had a lot of pain in my leg and hip. With the exercises that l was given helped helped so much and lm grateful of all the help given.
Visited June 2024
Review titled Ascenti
Replied on 08 July 2024
Thanks for leaving us a review, we're so pleased that the exercises helped with your leg and hip pain. I've recorded your feedback to be shared with your physiotherapist and their manager. Kind regards Laura
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Review titled Effective and friendly
Rated 5 stars out of 5
by DAVIDJOHN HARRIS - Posted on 03 August 2024
I attended in Kidderminster the young person who treated me demonstrated knowledge and understanding in a friendly manner, demonstrating each exercise effectively. Follow up exercise sheets were sent via email, the preliminary examinations on each visit were sensitivitly carried out and thorough.
Visited June 2024
Review titled Ascenti
Replied on 13 August 2024
Hi David Thanks for taking the time to leave us a review. We're pleased that the treatment was well explained and that your physiotherapist regularly checked in on your progress. I've logged your kind feedback to be shared with the team. All the best Laura
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
Was assessed and then seen each week by a physio who also put an App on my mobile so I could repeat the exercises on a daily basis and as I progressed some of the exercises we changed to suit me - found seeing the physio for progress plus using the App both excellent
Visited June 2024
Review titled Ascenti
Replied on 28 August 2024
Thanks for taking the time to leave us a review. We're pleased to hear that you made a continual improvement during and between your sessions, and that you found our app useful. Best wishes Laura
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Review titled 3 Sessions of worthwhile physio
Rated 5 stars out of 5
by Rick Maffioli - Posted on 29 July 2024
I had 3 sessions of physio for bone degeneration pain and the physiotherapist was very professional, pleasant and helpful. I have a set of exercises printed out for me to follow to help with my condition.
Visited June 2024
Review titled Ascenti
Replied on 30 July 2024
Hi Rick Thanks for your review, we're delighted to read your kind words about your physiotherapist! I've recorded your feedback to be shared with the team. Best wishes Laura
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Review titled Good physiotherapist
Rated 5 stars out of 5
by Mrs Marilyn Bainbridge - Posted on 16 July 2024
Problem with my hands was explained in a clear, easy to understand way Exercises kept simple but effective Easy to talk to the physiotherapist
Visited June 2024
Review titled Ascenti
Replied on 30 July 2024
Hi Marilyn Thank you for leaving us a review, we're so pleased that the treatment was effective and well explained! I've logged your feedback to be shared with your physiotherapist and their manager. Kind regards Laura
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Review titled Helpful, understanding and listens
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2024
I found there was improvement within weeks of the recommended exercises I was given to do. I was unable to do a variety of basic tasks that I can now do without worry or fear of horrific pain, all thanks to the young woman I was luckily sent to. Fully recommend.
Visited June 2024
Ascenti has not yet replied.