Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by V Bennett - Posted on 18 January 2023
From the pre op appointment through to cardiac surgery in the Cardiology unit, the level of care, understanding and professionalism that the team gave me was fantastic. The whole team, as well as reassuring me, ensured everything was done to locate my issues. Once identified, they rectified my problems. Good advice was given for recovery practices to commence as soon as possible. The staff on the ward were polite, caring and professional. I cannot praise the Cardiology team high enough.
Visited Cardiology on January 2023
Review titled Wythenshawe Hospital
Replied on 24 January 2023
Thank you for taking the time to share your positive feedback on the NHS website regarding your care at Wythenshawe Hospital, Cardiology. It is always good to read such positive words in response to the conscientious work of our staff, we are pleased to hear you felt well supported and informed at all stages of your care journey. We have forwarded your message on to the Head of Nursing and all the staff involved. We wish you all the best with your recovery. The Patient Experience Team.
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Review titled Excellent service
Rated 5 stars out of 5
by David Owen - Posted on 13 February 2023
I would just like to say thanks to the ENT nurse who cured my nose bleeds, got referred by my Doctor, got there early for my appointment and was seen before my time, I have had a follow up telephone since and Doctor explained how to avoid nose bleeds in the future Kind Regards Dave
Visited Ear, Nose & Throat on January 2023
Review titled Wythenshawe Hospital
Replied on 31 May 2023
Thank you for taking the time to share your positive feedback regarding our staff at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that we have been able to provide care and advice which has resolved the nose bleeds. We have forwarded your message for sharing with the staff member who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Wonderful
Rated 5 stars out of 5
by Lynn McWilliam - Posted on 20 December 2022
Everyone I encountered was lovely. Everything was explained to me in detail and I could not have asked for more helpful staff.
Visited Allergy services in hospital on December 2022
Review titled Wythenshawe Hospital
Replied on 22 December 2022
Thank you for taking the time to share your positive feedback on the NHS website regarding your care at Wythenshawe Hospital. It is always good to hear that our staff were helpful and took their time to explain your care to you. We will ensure your feedback is shared with our Nursing colleagues. Kind Regards from the Quality Improvement and Patient Experience Team
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Review titled Friendly, smooth, and quick care in children’s A&E
Rated 5 stars out of 5
by Sepeedeh Saleh - Posted on 29 December 2022
We visited in one of the days following Christmas (in the evening) as my daughter had an arm injury. We waited in the children’s A&E which was calm and friendly. My daughter was triaged, x-rayed and reviewed by a specialist nurse practitioner in a really short amount of time. Everyone was kind and helpful throughout. Given the immense pressure the system is currently under, I was incredibly impressed by the care we received. Thank you to everyone involved - we’re so, so grateful.
Visited Accident and emergency services on December 2022
Review titled Wythenshawe Hospital
Replied on 12 January 2023
Dear Sepeedeh, Thank you for your positive comments posted on the NHS website regarding the care your daughter received at Wythenshawe Hospital, Children's Emergency Department. It is very pleasing to hear that you were seen in a timely manner and found the care and treatment to be of the high standards we aim for. We have forwarded your message on to the Head of Nursing to share with the team. We wish your daughter a speedy recovery, The Patient Experience Team.
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Review titled Great team!!
by Josts49 - Posted on 20 December 2022
I had a CT Colonoscopy last week at Wythenshawe Hospital. I just want to thank all members of staff for their fantastic assistance, support & help through the procedure. It was a few minutes of discomfort but their warm and professional attitude helped me considerably and made things much easier. Thanks again!!
Visited December 2022
Provided by Care opinion
Review titled Wythenshawe Hospital
Replied on 21 December 2022
Thank you for your positive comments posted on the NHS website regarding the care you received at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought their professional attitude and support helped you through the procedure. I can assure you that we have passed on your thoughts to the Matron who will share your comments the staff involved. The Patient Experience Team
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Review titled Very Professional Team
Rated 5 stars out of 5
by Mike Barbour - Posted on 11 December 2022
From the moment of being rushed there by ambulance to the Cardiology unit, the service/professionalism and care that the team gave me was second to none. The whole team worked to ensure everything was done to ensure my issues were identified, rectified and for recovery to commence as soon as possible. The staff on the ward were polite, caring and professional. They remained so even under times of receiving verbal abuse from some intolerant patients (which was totally out of order). It was disappointing to witness the attitudes towards the staff by these patients and it reflects the attitudes of some people in society, in these difficult and challenging times. If you’re admitted then please give the professional team the respect they deserve.
Visited Cardiology on December 2022
Review titled Wythenshawe Hospital
Replied on 14 December 2022
Dear Mike, Thank you for your positive comments posted on the NHS website regarding the care you received at Wythenshawe Hospital on the Cardiology Unit. It was reassuring to read that you thought the care delivered was of a high standard, with staff being positive and caring during your time on the unit. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments with the staff involved. We wish you all the best with your recovery, The Patient Experience Team.
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Review titled Compassionate, dignified and excellent practice
Rated 5 stars out of 5
by Ms Little - Posted on 28 December 2022
My adult daughter has complex special needs and received the most compassionate, dignified and excellent care during numerous appointment and two recent surgeries in the burns and plastics department. Every member of staff we dealt with was consistently compassionate, caring and patient with her which assisted to reduce her fears during all her appointments and procedures. Thank you to each and everyone who helped her, in the outpatients department, theatres and recovery, you are all amazing and she couldn't have got through the past few months without you all.
Visited Plastic surgery on December 2022
Review titled Wythenshawe Hospital
Replied on 12 January 2023
Dear Ms. Little, thank you for sharing your daughter's experiences at Wythenshawe Hospital across a number of different departments. It is always good to receive positive feedback which reflects the hard work and dedication of our staff, it was reassuring to read that you found all staff to be upholding our trust values and delivering a high standard of care. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments the staff involved. The Patient Experience Team.
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Review titled Stand by your beds
Rated 2 stars out of 5
by edward cope - Posted on 20 December 2022
I was rung by the Hospital to see if I could go in for a heart scan the next day. I told the caller I could not do that as I am a full time career for my wife. The caller got a bit shirty because I was not taking up this wonderful offer. She seemed to not care or understand that we are not all stood by our beds waiting for the hospital to ring when they feel like it. I could mention that this scan was at that time 6 months overdue- and still is. It must be hard for them on the end of a phone dictating to patients what they should do for their convenience. The NHS is now a like it or lump it service and you must do what they say when they bark out their orders or you don't get care.
Visited Cardiology on December 2022
Review titled Wythenshawe Hospital
Replied on 23 December 2022
We are sorry to hear of Mr Copes experience with Alliance Medical - we have contacted Alliance for comments however, due to annual leave the service manager is not available until 23rd December. Mr Cope is correct in that the current waiting time for CMR scans is indeed approximately 6 months and due to the large waiting lists and lengthy waiting times it is vital that these appointment slots are filled to capacity. Consequently, on occasion, it is necessary to contact patients at short notice in order to fully utilise the appointment slots. We completely understand the reason why appointments at short notice are inconvenient to Mr Cope and we are saddened to learn that he was left feeling the way he did following his telephone call with Alliance Medical. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 276 8686, or email pals@mft.nhs.uk quoting reference number PO22/0146 stating that you have been advised to do so via NHS Website, and they will do their best to address your concerns.
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Review titled Superb A&E staff and care
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
Due to a fall I had to attend this A&E due to a suspected break. All staff in this area were friendly helpful and kind. The NHS should be proud of you. Also to the management well done as I noted that staff had means of being hydrated.
Visited Accident and emergency services on December 2022
Review titled Wythenshawe Hospital
Replied on 06 January 2023
Thank you for your positive comments posted on the NHS website regarding the care you received in Accident and Emergency, Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff, it is always good to receive positive feedback which reflects the hard work and dedication of our staff. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments with the staff involved. The Patient Experience Team.
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Review titled Badly managed
Rated 2 stars out of 5
by Anonymous - Posted on 22 November 2022
After being referred to a&e by my gp . The waiting times displayed 4 hours (which was fine) I am more concerned as to how it takes 4 hours to see a Triage nurse, then to be told to sit back in the waiting room for blood tests. 2 hours later called through to a small waiting area at the side of a&e , waited a further 4 hours, only when I asked the ward manager, could she explain to me what am I waiting for, I was told, your blood results. I hadn't had any bloods taken. I hour later a lovely nurse took my blood. 2 hours later, I asked a nurse again, what is it that I'm waiting for as I am in a lot of pain, and I may have to go home to get my regular medication, the nurse informed me that I have had painkillers and I couldn't have any more until my blood and urine results were back. I kindly informed the nurse, that I haven't been given any painkillers. I hour later, painkillers were given to me. I was then moved to the cdu, to await my blood results???. 3 hours later, I finally received my results, 1 hour for medication to be administered. Absolutely shocking, patients are being moved from one area to another areas without seeing a doctor. The whole a&e system needs addressing in the way that it is run. a&e for ambulance, major accidents etc only, not to mix people waiting to be seen by a gp, the walk in centres which were removed, would ease the pressure on the amount of people waiting. Some people in exstrusiating pain, left waiting for hours because of the way the department is run. There was a gentleman who had been forgotten about, who had been there from 10 in the morning and was still there when I finally got discharged at 12 midnight. Maybe if referring gps had patients bloods and urine done before sending patients to a&e it may help. Also, the amount of times I had to repeat the reason for my attendance was unreasonable, my gp phoned and spoke to a paramedic who suggested that I attend a&e and there was no record on the hive of a call being made. May I suggest, walk in centres brought back for gp referrals (non urgent) and better management, instead of moving patients from one unit to 2 others before having a diagnosis, all without seeing a Doctor it could be greatly improved
Visited Accident and emergency services on November 2022
Review titled Wythenshawe Hospital
Replied on 23 November 2022
Thank you for raising your concern following attendance to Wythenshawe Emergency Department. I apologies for your long wait to be seen and your unsatisfactory experience. The Emergency Department is under significant pressure at this time and unfortunately there is often a long delay to be seen by the triage nurse and the clinician. We are reviewing our processes in ED to ensure we are as effective as we can be as we are very aware of the long delays patients are experiencing. If you would like us to look into this further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0129, and we will be able to investigate your individual issues and respond directly to you.
Information supplied by Manchester University NHS Foundation Trust