Worthing Hospital
Lyndhurst Road, Worthing, West Sussex, BN11 2DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Corinne - Posted on 20 January 2023
Treated with kindness and efficiency during endoscopy, during difficult times. All my anxieties were understood and the whole procedure was carried out with care and attention to me as a first time patient. For my follow up endoscopy I will not feel like ‘a rabbit caught in the headlights’, thanks to your lovely team. Thank you so much.
Visited Diagnostic Endoscopy on January 2023
Review titled Worthing Hospital
Replied on 20 January 2023
Dear Corinne, Thank you for your lovely feedback following your recent experience within the Endoscopy department. Please be assured that we will have the pleasure in sharing your feedback with the Endoscopy team, who i am sure will really appreciate receiving this from you. Thank you again. kind regards The Pals Team
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Review titled 3rd class
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
What is happening with this hospital? Consultant letters taking weeks to get to GPs & patients. Example : Urologist at St Richards, Chichester, dictated letter to GP(copy to me) on 13/12/22 (despite being under care of Worthing hospital); typed 22/12/22; posted 2nd class 2/1/23; received 5/1/23 i.e.23 days & before the excuse of postal disruptions this has happened several times over the last year(well before postal strikes) & on 1 occasion it took 8 weeks. Where exactly in the world are letters processed & why?Is it just a money saving gimmick because there is no overall saving if patient care suffers as a result.
Visited Urology on January 2023
Review titled Worthing Hospital
Replied on 06 January 2023
Thank you for your feedback. We are sorry that you are not happy with the service at our Trust. As this site is anonymous we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) via email uhsussex.palsworthing@nhs.net so that we can investigate your situation. We look forward to hearing from you.
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Review titled Incredible service
Rated 5 stars out of 5
by Mr Silburn - Posted on 13 December 2022
Referred Monday under the Two week rule for lump in throat. Rung by ENT Wednesday, given an appointment for 9am Friday, seen by ENT consultant who performed nasal endoscopy there and then. Nothing sinister seen and sent on our way with support and advice. Absolutely faultless. Thank you so very much
Visited Ear, Nose & Throat on December 2022
Review titled Worthing Hospital
Replied on 13 December 2022
Dear Mr Silburn Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good and quick. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery from your procedure and lovely to hear you had good news. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Polite
Rated 4 stars out of 5
by Miss Whittaker - Posted on 30 December 2022
I was sent by GP as my heart rate was 140. I arrived at 12.30pm I was seen for bloods and an ECG around 1pm which was super quick. I was taken through to majors where there were beds and people lined through the ward waiting for bags (very sad to see for the staff and patients although not their fault) I was then told they wanted to do a CT scan and that someone would grab me from the waiting room 'shortly'. Around 9.30pm a GP grabbed me and said 'oh you haven't had your scan yet I thought you had?!' he apologized but I couldn't help feeling a little disheartening as it felt id been forgotten about but I understand the pressure so I can look past that. He then was very efficient and led me for my scan. I'm very nervous with new things and had a small panic attack during the scan but the person doing my scan reassured me and I was fine. Only had to wait about 1hour for results to come back. Had a chat with GP who then apologized again and sent me home. Although I was upset that I seemed forgotten about im sure it was just miscommunication during shift changes and they were very polite when it came to it. We are lucky to have them and need to remember we do not pay for their care directly so should count ourselves lucky to be seen and helped.
Visited Accident and emergency services on December 2022
Review titled Worthing Hospital
Replied on 03 January 2023
Dear Miss Whittaker What a lovely post, thank you so much. I am sorry that you felt you had been missed but appreciate your understanding, due to the pressures in the department. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Chemotherapy
by travellermp85 - Posted on 05 January 2023
I was usually treated by different agency nurses each time. The care is outstanding but staff tell me are seriously understaffed, underpaid and unsupported by their senior management. Several nurses are on long term sick with stress. I believe the outlook is better with a new manager in post last year, but heartbreaking to hear their stories within a struggling NHS.
Visited December 2022
Provided by Care opinion
Review titled Worthing Hospital
Replied on 06 January 2023
Thank you for your feedback. We are sorry that you are not happy with the service at our Trust. As this site is anonymous we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) via email on uhsussex.palsworthing@nhs.net so that we can investigate your situation. We look forward to hearing from you.
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Review titled Fabulous A&E
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
From start to finish we had excellent care all though a long wait due to the volume of patients but heyhoo we were prepared to wait due to being informed and updated to the situation throughout our care from reception nurses cleaners doctors and security for keeping us all safe etc thank you all
Visited Accident and emergency services on December 2022
Review titled Worthing Hospital
Replied on 20 December 2022
Dear Patient What a lovely post, thank you so much. It was good to hear that you were updated and informed when you were in the ED. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled ENT at Worthing today
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2022
Unsociable consultant, didn’t acknowledge me really, didn’t say why I was having a follow up, I said it. Looked in my mouth briefly and continued to type on his computer awkward silence followed. Never asked how I was. Ring my secretary pls. 5 minutes later done & dusted. Came out completely defeated l. I have never had such awful interpersonal care and left thinking I don’t want to see him again! If it was being filmed I bet it would have been hearts& roses. Shame on him
Visited Ear, Nose & Throat on November 2022
Review titled Worthing Hospital
Replied on 16 November 2022
Thank you for your feedback following your recent outpatient appointment. I am sorry to hear of your concerns. Please may you contact the Trusts Patient Advice and Liaison Services team who will be able to look further into these for you. The team can be contacted via their email address : uhsussex.palsworthing@nhs.net thank you
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Review titled Terrible place
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
Had to visit Worthing A & E yesterday with my 84 year old wife. It was a terrible experience. It took over 13 hours to see a doctor. The waiting room was overcrowded and dirty, and staff would not allow patients to be accompanied. It was overnight so there was not food or hot drinks available. Worthing Hospital should be ashamed.
Visited Accident and emergency services on November 2022
Review titled Worthing Hospital
Replied on 25 November 2022
Dear Anonymous Thank you for your feedback. We are sorry that you are not happy with the service at our Trust in the A&E department. As this site is anonymous, we cannot investigate or explain in more detail. Please contact our Patient Advice and Liaison Service (PALS) on 01903 285032 or email uhsussex.palsworthing@nhs.net so that we can investigate this for you.. We look forward to hearing from you. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent experience
Rated 5 stars out of 5
by Erin Mallory - Posted on 09 November 2022
I was seen by a Neurology consultant today, for an initial appointment. From start to finish the experience was very positive. Although busy, the staff at recpetion were friendly and efficient. The nurse who took me to meet the doctor was kind and helped put me at ease. The consultant I saw was absolutely wonderful. They were patient, displayed empathy, were extremely thorough in their examination and questions. They have put in place a care plan for me and explained everything very clearly. The care and experience at Worthing Hospital was exemplary.
Visited Neurology on November 2022
Review titled Worthing Hospital
Replied on 16 November 2022
Thank you for your lovely feedback. Please may we ask if you could kindly share your feedback with the Patient Advice Liaison Servicers team at Worthing Hosptial who would be able to share your feedback with the Neurology team that cared for you. The teams email address is : uhsussex.palsworthing@nhs.net Thank you
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Review titled Patient centred care not working
Rated 2 stars out of 5
by BootneckBandy - Posted on 17 November 2022
I took my wife to a&e into the second week of a holiday. She has pseudomonas and is considered an expert patient with her care. We informed the staff that she has regular episodes, because she is on immune suppressants. She has a self-monitoring regime to submit a test when she develops symptoms to prevent it going on to her chest as the infection spreads rapidly. We made it clear that the infection has gone on to her chest and hadn't responded to three courses of oral antibiotics. Jennifer is now experienced to understand when her treatment needs to be stepped up and advised on the usual treatments once she gets to that stage. We were disappointed that the doctor refused to acknowledge how her infection is usually treated when it keeps resisting oral antibiotics, and felt she did not receive her usual treatment because we were not from the area. Instead of being put at the centre of her care, it was the old doctor knows best attitude. We were treated very well by the nurses. My wife usually has a mid-line due to her thin veins after many years of blood tests, not the easiest of tasks, which most would not like to attempt. The young chap who breezed in and canulated her made it look all too easy and was painless. As her condition worsened after discharge, we had to terminate the holiday early to get home for the correct treatment. Her GP referred her to same day emergency care who started her on the correct treatment and transferred her care to ICT nurses to treat at home. Pleased to say that after getting back home on the correct treatment, she is recovering nicely.
Visited Accident and emergency services on November 2022
Review titled Worthing Hospital
Replied on 18 November 2022
Thank you for your feedback. We are sorry that you are not happy with the service at our Trust. As this site is anonymous we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) on 01903 285032 via their email address: uhsussex.palsworthing@nhs.net so that we can investigate your situation. We look forward to hearing from you.
Information supplied by University Hospitals Sussex NHS Foundation Trust