Worthing Hospital
Lyndhurst Road, Worthing, West Sussex, BN11 2DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Appointment was great
Rated 4 stars out of 5
by Jude Sennitt - Posted on 12 August 2024
I was seen by a doctor in the ENT department right on time. The Doctor was knowledgeable, thorough and talked me through the simple procedure before doing it. The doctor was skilful and efficient and responsive to my requests. I was satisfied with the diagnosis and treatment and overall super pleased with the entire experience, apart from the very confusing car park. Thank you Worthing ENT department.
Visited Ear, Nose & Throat on August 2024
Review titled Worthing Hospital
Replied on 13 August 2024
Thank you for your lovely feedback which we will have the pleasure of sharing with our ENT team who i am sure will very much appreciate receiving your feedback.
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Review titled Amazing service
Rated 5 stars out of 5
by Carolyn - Posted on 14 August 2024
I attended on Sunday morning with tonsillitis, was traiged then sent to UTC, I was there for 30 mins and discharged with a prescription. All staff were really friendly, helpful and efficient, thank you so much
Visited Urgent Treatment Centre on August 2024
Review titled Worthing Hospital
Replied on 16 August 2024
thank you so much for your lovely feedback following your recent visit to worthing hosptials urgent treatment centre. Our pals team will have the pleasure of sharing your feedback with the team.
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Review titled Great experience on morning of 7/8/24 UTC
Rated 5 stars out of 5
by Ricky Popp - Posted on 07 August 2024
I came with an infected cyst. The UTC doctor was professional, competent, patient and reassuring. I felt comfortable and at ease throughout the whole visit to A and E and subsequently UTC. I would not hesitate to recommend. Every team member I met today was polite, helpful and kind.
Visited Urgent Treatment Centre on August 2024
Review titled Worthing Hospital
Replied on 09 August 2024
Der Ricky Thank you for your lovely post. It was good to read that we looked after you so well and your experience was reassuring when you came to the A&E department and to the UTC. We hope you are making a good recovery now. Thank you once again for your comments, we all really appreciate positive comments and this will be shared with the teams. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 08 August 2024
First receptionist spoken to was helpful, but then her colleague, L, took over at lunchtime. She called over to us to move from where we were perched as there was very little seating available and told us to move. I politely explained our situation but she was officious, unfriendly and unpleasant, smirking to her colleague as we had to go outside to wait. Later, people were sitting exactly we had been, but she did not ask them to leave. Very unsympathetic woman when people are here unwell and need to sit down.
Visited Accident and emergency services on August 2024
Review titled Worthing Hospital
Replied on 09 August 2024
Dear Patient I am sorry to hear of your experience when you came to Worthing Hospital and this is not what we would expect of any of our staff members. This site is anonymous so we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) on 01903 285032 or email uhsussex.palsworthing@nhs.net so that we can look into this for you. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
I came in for gallbladder removal surgery and the care from start to finish was absolutely exemplary. All the nurses on the chanctonbury suite were friendly, warm and attentive, the anaesthetists were so lovely, and the staff on recovery were just wonderful. They made me feel so cared for, and they were so so kind. I didn’t at any point feel like I was putting anyone out or that I was being rushed to go home and nothing was too much trouble. A few times I actually felt moved to tears and how kind and caring they all were. Thank you
Visited Gastrointestinal and Liver services on August 2024
Review titled Worthing Hospital
Replied on 09 August 2024
Dear Patient Thank you for your lovely post. It was good to read that we looked after you so well on Chanctonbury ward and your experience was so good. It will be my pleasure to share your post with the ward and also the anaesthetic and recovery teams. We hope you are making a good recovery from your procedure and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled A&E
Rated 2 stars out of 5
by Jeffrey - Posted on 23 August 2024
When to a&e Thursday morning at 0130 with pain in chest saw nurse had ecg and blood taken an told to take seat in a&e at 0900 Thursday morning I asked a nurse about seeing doctor said it could bee another 2hours before a doctor to see me I have sitting on a chair since 0200 hours still with some pain no one asked how I was I am 80 years old i left and doctor still not got my results
Visited Accident and emergency services on August 2024
Worthing Hospital has not yet replied.
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Review titled Very professional care!
Rated 5 stars out of 5
by Christine Pytel - Posted on 18 July 2024
A big shout out to the aca zone a, Worthing Hospital doctors and team for my amazing care! On 8th July after I returned from a holiday in Tanzania, I was displaying some worrying symptoms. My gp sent me straight to aca where they were waiting for me. I was immediately hooked up for blood tests, ecg, x-rays etc and was monitored all day. I was allowed to go home in the evening with relevant medication but they arranged for me to return after 3 days for more tests and review. Yesterday I received a phone call from one of the doctors bringing me up to date with all the results and to check my progress. He said he would call me next week to check on me again and review my condition. I couldn’t ask for better treatment than that - the doctors, the nursing staff and all concerned were absolutely wonderful and it’s given me great comfort knowing they had my back. Thank you all so much, I’m very grateful!
Visited Urgent Treatment Centre on July 2024
Review titled Worthing Hospital
Replied on 09 August 2024
Thank you for your lovely feedback following your recent visit to worthing hospital. Our PALS team will have the pleasure of sharing your feedback with our Emergency Floor team who will be very grateful.
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Review titled Poor treatment
Rated 1 star out of 5
by Alison Kalick - Posted on 09 August 2024
I have attended A&E twice recently who refused to give the basic of treatment for Chronic spontaneous angleodemia with my tongue out of my mouth and swollen lips I have become more hesitant about attending the hospital in general Other departments have refused to see me Pals say I won't get any response till late September from June Very unlikely to recommend anyone I know to attend
Visited Accident and emergency services on June 2024
Review titled Worthing Hospital
Replied on 09 August 2024
Dear Alison Thank you for your post and I am sorry to hear of your concerns about the A&E department. Unfortunately your details are anonymous so we can't get in contact with you. Would you please call our Patient Advice and Liaison Service on 01903 285032 or email uhsussex.palsworthing@nhs.net who will look into your concern for you. I am not sure why you have been told by PALS that you will not get a response so please contact the team. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Do not care for patients
Rated 1 star out of 5
by Robert Patterson Beveridge - Posted on 10 June 2024
was admitted to A/E I did not see a hospital doctor it was a GP who was not interested in my symptoms he gave me pain killers no investigations. Two days later i ended up in Brighton A/E
Visited Accident and emergency services on June 2024
Review titled Worthing Hospital
Replied on 10 June 2024
Thank you for your feedback. We are sorry that you are not happy with the service at our Trust. As this site is anonymous we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) on uhsussex.palsworthing@nhs.net so that we can investigate your situation. We look forward to hearing from you.
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Review titled Lack of Compassion
Rated 1 star out of 5
by Paul Cassidy - Posted on 28 June 2024
I injured my foot and it became very painful to walk on, went to accident and Emergency and was left to wait for 7 hours before being told that staffing hours had dropped to night time levels and it would be another 7-8 hours from that point to see a doctor, I signed out and went home so that I could return tomorrow and wait another 6 hours without treatment, I had to leave again as this time could not skip another work day. All I needed was a pair of crutches so that I could have some of my mobility back to complete day to day tasks as I live alone, receptionist said these must be prescribed by a doctor who by the looks of things I would have to wait 15 hours to see. I went to a GP at Selden Medical Centre who referred me to radiology for an xray, she also said she didn't have the ability to prescribe crutches. Arrived back at Worthing hospital to have my xray, they also wouldn't give me crutches and said I would have to return to A&E to get them... I was shown a lack of compassion and treated as if my mobility, recovery and quality of life was simply nobodies concern.
Visited Accident and emergency services on June 2024
Review titled Worthing Hospital
Replied on 15 July 2024
Dear Mr Cassidy Thank you for your feedback. We are sorry that you are not happy with the service at our Trust and the impact this had on you. As this site is anonymous we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) on 01903 285032 or email uhsussex.palsworthing@nhs.net so that we can investigate your situation. We look forward to hearing from you. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust