Worcestershire Royal Hospital
Charles Hastings Way, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2023
My dad was cared for icu amazing friendly caring helping staff thanks so much for your kindness you were all amazing
Visited Intensive Care on May 2023
Review titled Worcestershire Royal Hospital
Replied on 26 May 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled So frustrating
Rated 2 stars out of 5
by Lucille Lilley - Posted on 05 July 2023
I had a sleep apnea test in May. The lady at the pod was lovely and the test fairly simple. I'm on the waiting list for other surgery which relies on the results of this test. I've heard nothing. So I thought I would call the department to see if there was any progess. There isn't even an option for leaving a message. I simply cannot speak to anyone about this issue and have to hope that at some point they send my results. 01905 760690 gives you nothing! 0190576333 put you through to an employee line which asks you for your name and extension. I have been trying for hours. I cant do any more. Please send me my results.
Visited Respiratory Medicine on May 2023
Review titled Worcestershire Royal Hospital
Replied on 07 July 2023
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 74734.
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 04 June 2023
I waited nine months for an appointment had to pay for someone to take me to the hospital and was told to spit in four pots and return them to the gp surgery. Surely this could have been done during the nine month wait. The results take two months. This means by the time I get another appointment it will be a year from referral to any treatment. I will have to struggle on trying to do everyday tasks until they send another appointment ( If they do) to see if they finally decide what is wrong with me and start treatment.
Visited Respiratory Medicine on May 2023
Review titled Worcestershire Royal Hospital
Replied on 07 June 2023
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 73685.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2023
Having waited several hours to see a doctor we eventually asked reception if they knew how much longer we would have to wait. We were told we had to speak to the nurse in charge but were not told where the nurse in charge was. After waiting another half an hour looking for someone who looked like a nurse in charge I asked reception again how long it would be to be seen. I was again told to speak to the nurse in charge who it turns out was based down a corridor behind a door with a bell you had to press. After finally getting someone to answer the bell I was told my name had been called earlier. We had been in the waiting room the whole time and at no point did we hear my name called. I said I wanted to discharge myself and was told the doctor will see you shortly. We sat another hour and still I wasn’t called so I yet again had to go back down the corridor and wait for someone to open the door so that I could discharge myself. Then I was told the doctor had clicked on my name so would I go back to the waiting room. Again I sat for another half an hour and the person I was with stopped a passing nurse who spoke to the doctor on our behalf. When I was eventually seen the doctor said three different people had called my name but as either myself or the person I was with were in the waiting room at all times this was not the case. Unless these three people whispered my name. There should be a screen in the waiting room showing wait times and more organisation is needed among staff. The nurse in charge should be based where people can see them or a sign put up so people know where to go.I found it a very unsatisfactory experience.
Visited Accident and emergency services on April 2023
Review titled Worcestershire Royal Hospital
Replied on 19 April 2023
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 72011.
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Review titled Excellent care
Rated 5 stars out of 5
by Lorraine - Posted on 31 May 2023
I was admitted unconscious blue light ambulance also efficient, but my family described the care as excellent and the staff kind and competent. It was a challenging time for my family but they were kept informed of my care.
Visited Intensive Care on April 2023
Review titled Worcestershire Royal Hospital
Replied on 01 June 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Physiotherapy 2 flights of stairs no lift
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2023
Went for physio on crutches , signage all incorrect no lift been broken for 3 months had to climb 3 flights of stairs on double crutches , felt I was in a third world hospital , receptionist area empty went further on and spoke to 4 members of staff saying they were having lunch someone would be back soon , left feeling I was interfering with their conversation on what was on tv last evening , the only saving grace was the physiotherapist seemed to know what she was doing , a very sad picture for Worcester hospital where it seems patient s don’t matter
Visited Physiotherapy on February 2023
To report this as unsuitable, please contact the service desk
Review titled Worcestershire Royal Hospital
Replied on 06 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 71626.
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Review titled Treatment denied once again
Rated 2 stars out of 5
by William Hall - Posted on 22 March 2023
Why hold onto a patient? if you cannot treat that patient then refer that patient on to someone that can - if you cannot do the treatment required that just say 'I cannot do this persons treatment' how hard is that? In my case you keep cancelling appointments with no end date in sight, I was referred to you in January 2023 and you have cancelled 2 appointments. I am told that I then go to the back of the queue for the following month and so on. What about duty of Candor and duty of care? Don't hold onto me just because you don't want to treat me, if not this why the cancellations? why are no reasons given in writing? You may or may not share frustrations over short staff issues but you do not share my suffering so in effect there is no effect to your hospitals doctors only to the patient on the receiving end of such poor inadequate treatment in this case me. You could easily access my list of injuries as defined by uk doctors many years ago. Does a patient really have to be subjected to such terrible treatment as in my case? 35 years on a waiting list to get on the real waiting list!!!! I have recently discovered that a patient is not on a waiting list until a consultant says that patient should go on a waiting list. And then in my case I just wait for 35 years - if you cannot do the surgery required just say so and by the way I do not want surgery to create major new deformities sorry - abroad the doctors really care here in the uk they do not at least that is my bitter and painful 35 + plus experience in the uk every single day
Visited Oral and Maxillofacial Surgery on February 2023
Review titled Worcestershire Royal Hospital
Replied on 06 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 71631.
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Review titled Amazing midwife
Rated 5 stars out of 5
by Fiona Moore - Posted on 15 February 2023
I had the pleasure of being my sister's birthing partner during her labour on 12/02/23. I would just like to say a massive thank you to the midwife who did such an amazing job and explained everything thoughout. She was kind and comforting to us all and we will always remember her professionalism during this time. Please give our heartfelt thanks to this wonderful lady, she is a true asset to her field.
Visited Maternity services on February 2023
Review titled Worcestershire Royal Hospital
Replied on 20 February 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled So cared for
Rated 5 stars out of 5
by Lisa1 - Posted on 03 January 2023
Having waited over a year for this appointment I was so pleased to have received such great care and attention from the Rheumatology Team. I was see promptly and seamlessly between assessments, and all the staff were friendly, helpful and caring. Many thanks, Lisa :)
Visited Rheumatology on January 2023
Review titled Worcestershire Royal Hospital
Replied on 04 January 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Excellent care.
Rated 5 stars out of 5
by Margaret Chieng - Posted on 10 January 2023
I had to attend A&E on a busy Friday night. I had a long wait due to the department being very busy but was treated with care & consideration throughout each procedure. When I was called to see the doctor I was the last patient of her shift. She must have been very tired & ready to go home to bed. She took the time to reassure me, treated me with patience & kindness & explained everything to me. Going above & beyond. A huge thank you.
Visited Accident and emergency services on January 2023
Review titled Worcestershire Royal Hospital
Replied on 12 January 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
Information supplied by Worcestershire Acute Hospitals NHS Trust