Worcestershire Royal Hospital
Charles Hastings Way, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Cassandra Eaves - Posted on 05 October 2023
I want to thank every member of staff in the unit. I’ve never met more caring, lovely and wonderful nurses, doctors and health care assistants in my life. They all made my very emotionally distressing and painful experience of a miscarriage so much easier and all managed to put a smile on my face. They are all a true credit to the NHS and Worcester hospital
Visited Gynaecology on October 2023
Review titled Worcestershire Royal Hospital
Replied on 17 October 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled NHS at its best.
Rated 5 stars out of 5
by Christine Grasso - Posted on 14 October 2023
I cannot praise the trauma orthopaedic department enough. They acted so promptly with my problem making me feel in such good hands. All the stall in this department were so kind and thoughtful and it was so good to be greeted with a smile. I thank you all from the receptionists to the medical team. The NHS at its very best.
Visited Orthopaedics on October 2023
Review titled Worcestershire Royal Hospital
Replied on 17 October 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled My 4 month old son
Rated 1 star out of 5
by Amir - Posted on 25 October 2023
My son had stopped breathing turned blue on his lips foaming from his mouth struggling to get his breath back happend around 4 times in 20 minutes was on the phone to 999 and was asking questions witch is what thay would do but when I said we need the ambulance straight away thay was like we have help but ambulance wait time is 6/8 hours I’m really not happy with this my son is 4 months old and still wasn’t bothered all I got was get him to the hospital yourself witch I did he very scary time when we got to the hospital the wait to was so horrendous reception staff and the new A&e are very very rude laughing and joking about people waiting when doing there checks on my child the doctor didn’t have a clue what she was doing kept looking on google really really poor me and my wife was so upset with how this hospital delt with people ima scale of 1 to 10 with 10 being the highest I would rate this hospital 1 really disappointed with Worcester royal
Visited Accident and emergency services on October 2023
Review titled Worcestershire Royal Hospital
Replied on 13 November 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 78987.
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Review titled Excellent treatment from the cardiac unit.
Rated 5 stars out of 5
by Robert Jolliffe - Posted on 08 October 2023
I had a major heart attack in the early hours of 27/9/23 . The prompt skilled treatment from the Catheter Lab and the care on the Cardiac Unit and Ward Alconbury 1 was excellent. Myself and my family are extremely grateful for all the care I received.
Visited Cardiology on September 2023
Review titled Worcestershire Royal Hospital
Replied on 17 October 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Answer phone
Rated 5 stars out of 5
by virginia Claire stenson - Posted on 03 January 2024
I know everyone is doing their utmost and it’s a busy time, but would just like to speak to someone about my upcoming appointment. Always get an answer phone and the. No response from that. Would be reassuring to know some information.
Visited Dermatology on September 2023
Review titled Worcestershire Royal Hospital
Replied on 08 January 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information.
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Review titled Incredible Care
Rated 5 stars out of 5
by Hannah - Posted on 22 May 2024
On the 7th of September 2023, I was taken to Worcester Royal after spontaneously going into labour. Due to personal issues I arrived to hospital and delivered my baby alone. Without the care of the Midwives & Student Midwives I would not have been able to do this. The support and love they offered, the safe and caring environment and the empathy shown created an atmosphere I will never forget. Shortly after birth I was transferred to the transitional care unit. I could not fault the staff in any way, without them I couldn’t be the mother I am today. They took the time to make me feel beyond comfortable and nothing was ever to much for them. Thankyou doesn’t even begin to be enough for the care, support and love I was shown in the days after birth. After 8 months this experience still sticks with me. I am so beyond grateful!
Visited Neonatal Care on September 2023
Review titled Worcestershire Royal Hospital
Replied on 04 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Fantastic medical care
Rated 5 stars out of 5
by Tracy Goodwin - Posted on 24 May 2024
My sister attended A&E in an ambulance. Although they were queueing outside, she was monitored, she took a turn for the worst. They took her resus. straight away. The care she received over the next 48 hours was amazing ,they tried everything to save her life. She had surgery, pints and pints of blood, ICU care. Unfortunately she passed away and never returned home. But the staff were kind, professional, communicated well & worked their socks off. It was a very destressing time and there must have been 20 plus staff involved in her care, for which we are very grateful.
Visited Accident and emergency services on September 2023
Review titled Worcestershire Royal Hospital
Replied on 04 July 2024
Thank you for leaving us your feedback; please accept our sincere condolences and apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Competence, care and comfort
Rated 5 stars out of 5
by Carole Davies - Posted on 24 June 2024
I wish to report my experience since I began chemotherapy treatment six months ago at Worcester Royal Acute Hospital's Haematology Department. My specialist is so kind. His commitment, skill and compassion are remarkable. His team really do work as a team, showing courtesy, co-operation and professional respect with one another. They seldom stand still and move confidently, calmly and with unfailing good humour. Each patient is admitted with a cheerful "Hello - come on in." I never feel a "faceless number" - if there is a hiatus, someone will tell us what is happening - we are not left isolated or forgotten. I am thankful for all their diligence.
Visited Haematology on September 2023
Review titled Worcestershire Royal Hospital
Replied on 04 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Not answering patient calls or calling back
Rated 3 stars out of 5
by Angela Davies - Posted on 17 August 2023
My wound opened and I have stitch fragments left in after having stitches removed. Tried calling Dermatology Nursing Team but only got a recording telling me to leave details. I've dine this for 2 days, I'm still waiting for the call back. Tried calling Dermatology dept but can't get through. I'm worried about the wound that's opened and stitch fragments left in there. My own medical practice said I need to go back to the doctor that done the procedure. Minor injuries unit told me the same. How do I get through to them?
Visited Dermatology on July 2023
Review titled Worcestershire Royal Hospital
Replied on 21 September 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 77325.
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Review titled Excellent care
Rated 5 stars out of 5
by Kurt - Posted on 24 June 2023
I would just like to say a massive thank you for everything you did for me on the 22nd June, you really did save my life. Thank you for the care , reassurance and help you provided. Everyone involved in treating me and helping me were amazing. I know you don't get the credit and thanks you deserve. Once again thank you. Everyone from the reception team, nurses, and ENT department were first class with the treatment and service provided.
Visited Ear, Nose & Throat on June 2023
Review titled Worcestershire Royal Hospital
Replied on 29 June 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
Information supplied by Worcestershire Acute Hospitals NHS Trust