Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Antenatal care
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
The team in the antenatal departments are great. Very approachable, informative and friendly. My recent visit to the obstetric team was great. My main issue is that patient information leaflets about the appointment you are due to attend are not included in the letters. I tried to find out prior to my appointment what it would involve as it just said obstetric appointment. A member of staff was also unsure when I called and was not able to give me any information for me to prepare for what I was attending. This was the same for a gestational diabetes test I am due to have. I had to ask what it would involve as there was no information leaflet with the letter. Can you please send out information about what the appointment will involve so that the correct preparation can take place. Had I not known what was involved for the diabetes test I would likely have turned up having had breakfast and been unable to go ahead with the test which would be a complete waste of my time and a clinical appointment that could have gone to someone else.
Visited Obstetrics on July 2023
Review titled Whiston Hospital
Replied on 19 July 2023
Thank you for taking the time to share your experience about your maternal care. We pleased to hear that you have had a positive experience in main, but will share your feedback about the provision of leaflets. If you would like us to look into your specific appointments we will be happy to do that. Please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 01514301376, a PALS officer will be happy to support you in finding out why you were not given comprehensive information before your appointments.
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Review titled Very caring staff
Rated 5 stars out of 5
by KAB - Posted on 27 July 2023
I was referred to A&E by the 111 service due to a suspected serious eye problem out of hours. I had a long wait but this was understandable as the department was so busy. I was seen by a consultant and then another doctor with particular ophthalmic knowledge and both were very professional, efficient and extremely kind and reassuring. They were satisfied that there was no immediate danger to my sight and arranged an emergency appointment for the next morning with the ophthalmic specialist. Thank you very much for the excellent treatment.
Visited Accident and emergency services on July 2023
Review titled Whiston Hospital
Replied on 01 August 2023
Hi Kab, thank you for taking the time to provide feedback on your recent attendance to ED at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience. We will pass your comments and gratitude to the team on your behalf. Wishing you a speedy recovery.
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Review titled Lack of continuity
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
Every time I visit I have to explain my previous neonatal death. Other hospitals I have been cared for have a system for families that have suffered losses to not have to repeatedly explain the same thing time after time. I'm upset at being asked at every appointment, how many children I have, what's my history.... My booking in appointment was disastrous. The midwife appeared uncaring and was difficult to communicate with. The midwife missed off a previous emergency c-section from my records which could of had a serious impact on my care pathway. Rarely do you ever see the same member of staff. There really is no such thing as a personalised care plan. I've had appointments confirmed via text, then told they are cancelled when I've arrived at hospital. My appointments get changed so regularly it's difficult to keep up with the changes. During appointments I've heard members of staff discussing my situation in the corridor. Reg Dr speaking with consultant obstetric Dr. It's unprofessional. If I can hear you through a closed office I'm sure others can hear no problem. Despite having scans and appointments at the same trust, hospital staff unable to access scan records. Some staff have no access to some systems. No idea of past medical history if you have previously been treated at a different trust. Paper records still In use. Would highly recommend the trust speak with a charity such as SANDs, they can provide basic stickers for patients notes that will lessen the repeated blows of how old are your children, is this your first pregnancy?!
Visited Maternity services on July 2023
Review titled Whiston Hospital
Replied on 13 July 2023
Thank you for taking the time to share your experience about your maternal care. We are sorry to hear that you have had a negative experience. We will share your feedback with the Maternity team. Because we do not have your details it is difficult to look into your specific concerns. If you would like us to look into them we will be happy to do that. Please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 01514301376, a PALS officer will be happy to support you.
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Review titled Great Practice
Rated 5 stars out of 5
by John Bayliss - Posted on 15 June 2023
Went in with pneumonta staff wonderfull totally professional combined with empathy and care could not be bettered the whole team as i see it wonderfull especially ward 2x John Bayliss Haleoodu
Visited Chronic Obstructive Pulmonary Disease on June 2023
Review titled Whiston Hospital
Replied on 19 June 2023
Thank you for taking the time to provide feedback on your recent experience in the Critical Care Department at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience and will ensure that your feedback is shared with the team .Wishing your loved one a speedy recovery.
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Review titled What a team
Rated 5 stars out of 5
by Jayne Davies - Posted on 03 December 2023
Following a fall my dad had broken his arm, off to AED, they looked after him so well, he spent a few days on a ward and was sent to convalesce, unfortunately he got worse and was back in AED, the 2 nurses in the plaster room where Amazing, he was in a mess, lots of pain they worked so well together, it was amazing to see how they calmed him down, sorted his arm without pain or him knowing, incredible, so I never got your names ladies but I guess you and your team know who you are. I love how you all work together as a team and just get the job done, I have been in the trade myself for a number of years and I can see how “ old school “ still works well. Thank you xx I have spent so much time in Whiston/ st Helen’s, this year I feel I need a personal car park pass!! Thank you to all the staff, don’t change your doing a fantastic job x
Visited Orthopaedics on June 2023
Review titled Whiston Hospital
Replied on 05 December 2023
Hello Jayne, Thank you so much for sharing your feedback regarding your dad's recent visits. We are so pleased to hear that you had a positive experience during a very difficult time. We will ensure this is shared with the teams involved and we wish your dad a speedy recovery. Take care, Patient Experience & Inclusion team
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Review titled Waiting for an operation
by librarr78 - Posted on 29 June 2023
I've been in and out the hospital for 8 months now. Heavily depressed, defaulted on my mortgage payment and been told I've got to have another operation arthroscopic. I've had my pre-op but been waiting 2 months. I've called admissions every Thursday for the last 2 months. I'm down as an emergency and a priority and they can't tell me a date even though I signed to have it done in April. Imagine how much time and resources are wasted getting people up for pre-op and they can even get a date. I got told pre-ops only last for 4 months so I will be going for another one in 2 months time.
Visited June 2023
Provided by Care opinion
Review titled Whiston Hospital
Replied on 30 June 2023
Thank you for taking the time to provide feedback about your experience regarding surgery that you require, it is much appreciated. We are sorry to hear that that you have had a negative experience so far and that this has also caused you emotional and financial difficulties . Without your details we are unable to look into this for you. Please contact pals@sthk.nhs.uk or call 0151 4302376 and the PALS team will be happy to help you.
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Review titled A&E
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
Thanks to all the Drs and staff. Professional and caring service from everyone in A&E Prompt tests/scan. Everything explained to us. Follow up telephone calls from Stroke Department . God bless the NHS.
Visited Stroke on June 2023
Review titled Whiston Hospital
Replied on 26 June 2023
Thank you for taking the time to provide feedback on your recent experience in ED at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience and will ensure that your feedback is shared with the Emergency team .Wishing you a speedy recovery.
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Review titled exellent service from everyone
Rated 5 stars out of 5
by joseph thomas baines - Posted on 28 June 2023
the staff from reception, to the nurses, to the doctors,and the carpark were exellent in the treatment and care of both my wife and myself.everyone involved with the care of us both were kind,polite,and accomodating with any questions we had.they put us both at ease on a worrying day.thank you all.
Visited Plastic surgery on June 2023
Review titled Whiston Hospital
Replied on 29 June 2023
Hi Joseph, Thank you for taking the time to provide Such lovely feedback on behalf of your wife about your recent experience at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience . If you could contact the Patientexperienceteam@sthk.nhs.uk, letting the team know which Department/ward that you were treated on, we will be able to share your feedback with the team .Wishing your a speedy recovery.
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Review titled Had a great experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
Mum was rushed in to an and e on Tuesday after a medical episode. Every doctor and nurse has been amazing with both myself, my sister and other family members as well as my mum, she was in a and e for two days before moving upto a ward but the care she received was outstanding. There’s a couple of nurses who really stood out, and I will thank them personally. Mum is doing well on her ward and I honestly think this is down to the staff on an and e.
Visited Accident and emergency services on June 2023
Review titled Whiston Hospital
Replied on 05 June 2023
Good morning, Thank you for taking the time to provide feedback on your mums recent experience in the ED Department at Whiston Hospital, it is much appreciated. We are pleased that you both have had a positive experience and will ensure that your feedback is shared with the team .Wishing your mum a speedy recovery.
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Review titled Exceptional service
Rated 5 stars out of 5
by Marie Goulding - Posted on 31 May 2023
Attended Holbrook unit today for minor surgery, all staff were friendly, informative and very professional, a credit to your very impressive hospital and the NHS. Would definitely recommend this hospital to others, thanks a million
Visited Plastic surgery on May 2023
Review titled Whiston Hospital
Replied on 05 June 2023
Morning Marie, Thank you for taking the time to provide feedback on your recent experience at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience and will ensure that your feedback is shared with the team on the Holbrook unit. Wishing you a speedy recovery.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust