Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Very professional, efficient & friendly
Rated 5 stars out of 5
by Thomas - Posted on 24 June 2024
I had to come into A&E with severe Abdominal pain. I was incredibly impressed with everyone at Wexham Park that interacted with, thank you for making a potentially unpleasant experience something positive.
Visited Accident and emergency services on June 2024
Review titled Wexham Park Hospital
Replied on 12 July 2024
Dear Thomas, Thank you very much for taking the time to leave this feedback. It is lovely to know that you were so well looked after and that your experience was so positive. I will share your feedback with the team in ED. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Rubbish service lack of communication and transparency
Rated 1 star out of 5
by Mo khan - Posted on 19 June 2024
My wife was rushed via Ambulance to wph we arrived no one saw her for 2 hours then she was seen by a nurse who only took her bp and stats then in the waiting area she developed chest pain I’m a jr dr myself for background I raised this with the front of house team who seem unbothered by this which is detrimental to patients care I politely asked for a dr or nurse to do an Ecg we then were told we have to wait following this we were waiting almost another hour I then went up again then was told knock on the nurses door I did so she then came out after 15 mins they did an ecg then we were sent back to the waiting area she was then called for a blood test I was told I can’t go in with her despite me being in the room with all the other clinicians I find this unacceptable she was the cannulated without consent
Visited Accident and emergency services on June 2024
Review titled Wexham Park Hospital
Replied on 21 June 2024
Dear Mo, Thank you very much for taking the time to write and share your recent experience of patient care at Frimley Health. Please accept my sincere apologies for the way you and your wife were treated – it clearly falls below the level of care we strive to deliver and you should expect and accept. I have shared your feedback with the relevant team who will use it to try to identify areas for performance improvement. Thank you again. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Real Poor
Rated 1 star out of 5
by Neil - Posted on 07 May 2024
Really poor experience went in for Day surgery expected to come home unfortunately had to stay due to the amount of pain, but tbh nobody cared, that actually made me feel like a burden from time I entered for my operation until they kicked me out, (apart from anesthetiser team before my operation and obviously the surgeon as I was a sleep - there was a couple night nurses that were nice and polite) so I don’t want to tarnish everyone —- the recovery team need to learn some manners and how to treat individuals as ppl and not stereo type everyone , each individual person has different threshold, but these NHS doctors and nurses expected to be treated like they are gods gift to world inside and outside of work, so do the rest of us measly humans also btw I have children who are trained Dr’s too. I kept complaining that my pain was high and the kept giving me morphine small doses or high I have no clue. However it didn’t work. One nurse sarcasticly said I guess your staying the night, as if I was being done a favour when last time I checked I have been contributing to nhs via my fairly decent wages. The other nurse for late was more pleasant and told me my blood pressure had dropped, that’s why I was wondering potentially why I was feeling weak and disoriented nice guy, sorted me even when they took me to a ward, the night nurse there was nice too over night, in the morning shift change I then felt different again, one nurse making comments like some ppl just don’t want to leave - we need the beds etc. A little later dr came to do rounds he came to check, and said all is good no swelling, no bleeding etc and nurse said Bp is a bit low - response was will be fine , go home - didn’t even bother to ask how I felt, I was in a lot of pain still and I was thinking are you that ignorant , my area of operation was swollen like a beach ball and another part next to it. I told them about passing water was painful- told me see my gp if an week not gone - thinking really ! So I got up in a lot of pain and still very disoriented and called my family to pick me up. The nurse asked me if had been given surgery socks as well as for prevention against clotting when I was leaving I said no, looked confused. Anyway then I got ready ready to leave - they gave me a couple off dressing and medication - but still no socks or any antibiotics. Another nurse told me not to rush leaving as she could see I was unwell, but I had to get out of there. It’s unbelievable in this day and age we treat ppl like this and then wonder why NHS is in such a state, you pay all this money for ignorance now I have arranged to see a my doctor when I should be recovering instead I am feeling depressed and stressed due to the poor after care.
Visited Don't know on May 2024
Review titled Wexham Park Hospital
Replied on 21 May 2024
Dear Neil, Thank you very much for sharing this feedback about your recent experience of care at Frimley Health. Please accept my sincere apologies on behalf of the Trust for the poor way you say you were treated. The experience you describe is not what colleagues across the Trust aspire to deliver and I am sorry that it was your experience. I will share your feedback with the Day Surgery team. Unfortunately, given the public nature of this forum, I am unable to look into, and investigate your experience more fully - however, if you would like to add any further details please email fhft.patientexperience@nhs.net. Once again, please accept my apologies for your experience. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
Went in for surgery and was there for 5 days. All the staff were wonderful, friendly and helpful. They helped make the stay easier.
Visited Gastrointestinal and Liver services on May 2024
Review titled Wexham Park Hospital
Replied on 21 June 2024
Dear Anonymous, Thank you very much for your lovely feedback. It is much appreciated and I will ensure it is distributed appropriately. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled We are so very lucky
Rated 5 stars out of 5
by Neil Russell - Posted on 20 May 2024
Unfortanely once again having to attend A&E from their being admitted due to an infection throughout the entire period 5 days the undersatanding, care, treatment proffessionalism at all levels being above expectation - Well done and Thank You
Visited Urology on May 2024
Review titled Wexham Park Hospital
Replied on 21 May 2024
Dear Neil, Thank you very much for taking the time to share this great feedback. It is reassuring to know that you were so well looked after and that all staff and teams looking after you worked together and successfully exceeded your expectations of care and recovery. I will share your feedback appropriately and I know the teams involved will appreciate you comments and thanks. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Efficient and kind
Rated 5 stars out of 5
by Terry Tippell - Posted on 05 April 2024
Took my wife to A&E at about 5am the reception staff were kind and helpful, the triage nurse saw her immediately and after that as it was categorised as non-urgent there was a wait of about 4 hours however her blood was taken for testing. When we saw the the doctor he was extremely efficient, had all the results to hand and reassured us about the situation. We left with a clear plan of what we had to do next, thank you very much we value our local hospital. Well done
Visited Accident and emergency services on April 2024
Review titled Wexham Park Hospital
Replied on 21 May 2024
Dear Terry, Thank you very much for taking the time to leave this feedback. I am delighted that your mutual experience was so positive and that you were so well looked after and left satisfied with the care you had received. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Caring professionals
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
I was very very nervous about my up and coming procedure - I was received by a cheerful kind young gentleman who put me at ease and made me feel safe and happy. All the staff in the ward were excellent and worked so well as a smooth team. The operating Doctor was also excellent- explained everything very clearly and put me at ease and made me feel safe in his hands. I went home feeling like I had had the very best care anyone could have. The staff were attentive and empathetic. I don’t know how they manage to be so consistently upbeat. They certainly looked after me to the highest standard. Thank you so much.
Visited Gastrointestinal and Liver services on April 2024
Review titled Wexham Park Hospital
Replied on 21 May 2024
Dear Anonymous, Thank you very much for taking the time to leave this feedback. It is lovely to know that you were so well looked after by staff at all levels and that the communication was so good and reassuring. Yours is the sort of patient experience we as a trust strive to deliver to every patient, every day. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Brilliant nurses
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2024
Spent 8 nights in respiratory ward. Very poorly. Nurses were amazing and cared for me so well, especially one very special nurse from Colombia. Consultant visited a few times during my stay and I was treated with kindness and support. Every person I came in to contact with be it nursing staff, catering staff, doctors etc., were very caring. Thank you
Visited Chronic Obstructive Pulmonary Disease on April 2024
Review titled Wexham Park Hospital
Replied on 12 July 2024
Dear Anonymous, Thank you very much for taking the time to leave this lovely feedback. It is reassuring to hear that you were so well looked after and that your experience of care was so positive. I will share your feedback appropriately with the team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Positive experience
Rated 5 stars out of 5
by Christine - Posted on 29 March 2024
I was admitted for day surgery at 1pm where I was taken into the ward and prepared for my procedure. The staff were so friendly and kind and also very reassuring. I was seen by the anaesthetist and surgeon who explained everything that was going to happen before being taken to theatre. Luckily there were no delays and I was in recovery before I knew it. Again staff in recovery were brilliant, I was back on the ward after about an hour where I had a drink, something to eat etc and was discharged by 5.30 pm after a catch up with once of the surgical team I also had a follow up call a few days after. Overall I was very pleased with my experience and feel lucky that we have our amazing NHS. Thank you to everyone (I’m so sorry I can’t remember many names)
Visited Gynaecology on March 2024
Review titled Wexham Park Hospital
Replied on 02 April 2024
Dear Christine, Thank you very much for taking the time to leave this feedback following your recent experience of Frimley Health at Wexham Park. It is reassuring to know that you were so well looked after and that your procedure went to plan and ran to time. It is particularly pleasing to know that my colleagues looked after you so well and made the experience what it was. I will share your feedback with the team who looked after you who will be pleased to know that all their efforts are so appreciated. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Efficiency and Care
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2024
Recieved relatively quick and excellent service in A & E. Nurse, Doctor & Scan staff all kind, helpful and very efficient. Expected to wait a long time but saw 3 people in about 2 hours. An excellent experience all round.
Visited Accident and emergency services on March 2024
Review titled Wexham Park Hospital
Replied on 02 April 2024
Dear Anonymous, Thank you very much for taking the time to leave this feedback following your recent visit to the Emergency Department at Wexham Park. It is reassuring to know that your experience was so positive with the system working as it should. I will share your feedback with the team who will appreciate it. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
Information supplied by Frimley Health NHS Foundation Trust