Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care from ambulance at night
Rated 5 stars out of 5
by A.B - Posted on 05 September 2024
At night 03/09/24 dispatchers a man came and a woman and they did a good job trying to make sure I was safe and breathing well in the night , I felt better the next day, I don't know the name of the ambulance man that came but I hope he gets notified about how well he did even if I was scared that they came at night , good job from the ambulance man
Visited Accident and emergency services on September 2024
Wexham Park Hospital has not yet replied.
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Review titled AAU
Rated 3 stars out of 5
by Anonymous - Posted on 18 September 2024
Drs did a thorough job of trying to find out what was wrong but nursing care on the ward was disappointing - poor communication, unable to give me prescribed medication (said not available, kept trying to give me others which I told them I can’t have) and generally not around much and left to look after myself. Partner had to bring in pillow and blanket from home. Food totally inedible and no nutritional value. Not a place to go to, to get better unfortunately.
Visited Accident and emergency services on September 2024
Wexham Park Hospital has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Roger - Posted on 27 September 2024
I was referred to the ENT Emergency Clinic for immediate review and treatment. Everything went very smoothly and the audio testing and follow up consultation were excellent. A vast improvement on a previous visit two years ago to A & E.
Visited Ear, Nose & Throat on September 2024
Wexham Park Hospital has not yet replied.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Teen - Posted on 05 September 2024
Visit to A&E with my special needs son. Was absolutely dreading the visit. But from the time we arrived every member of staff were very understanding of my son’s needs, and made the visit stress free and as easy as they possibly could. Thank you Wexham Park you were amazing
Visited Accident and emergency services on September 2024
Wexham Park Hospital has not yet replied.
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Review titled Wonderful Care & Treatment
Rated 5 stars out of 5
by Allan - Posted on 17 August 2024
I’m a 73 year old NZ citizen who was on holiday in Slough when I attended Wexham Park Emergency Department on the night of Saturday 10 August, with acute urine retention. Hospitals often get negative feedback in my country so I was amazed at the; prompt, personable and expert treatment I received from all hospital staff I encountered at Wexham Park. The triage nurse who first saw me, the senior nurse who inserted a catheter and the junior doctor who tested my prostate, were all extremely positive and professional, and instilled me with the highest confidence that they were doing the very best for me ….as did the senior doctor who saw me on the Sunday morning. As well, all other staff who looked after me during my stay were; respectful, competent and pleasant. I returned home a couple of days later with the highest respect for your country’s NHS and Wexham Park Hospital in particular!
Visited Accident and emergency services on August 2024
Wexham Park Hospital has not yet replied.
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Review titled Great A&E staff
Rated 4 stars out of 5
by Jaspreet - Posted on 09 July 2024
Thank you to the A&E Dr and nurses (it will not let me add names but there was 3 of you) who was on shift on the 08th July for being kind and looking after me when I came in with high fever. You done your best to make sure that I was as comfortable as I could be despite feeling very poorly and in a lot of pain I was looked after very swiftly once I arrived. Thanks for being kind and caring towards people when they feel most vulnerable.
Visited Accident and emergency services on July 2024
Review titled Wexham Park Hospital
Replied on 12 July 2024
Dear Jaspreet, Thank you very much for taking the time to leave this lovely review of your recent experience of emergency care at Wexham Park. It is great to read that our teams continue to give patients the care that they need and deserve. I will share your feedback with the team who will, I know, appreciate it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Brilliant service
Rated 5 stars out of 5
by Patricia Davis - Posted on 31 July 2024
By ambulance to hospital. Saw dr and staff immediately. Then sent to AAU where I was treated wonderfully well. Every dr nurse and all on that unit were brilliant. 10/10
Visited Accident and emergency services on July 2024
Wexham Park Hospital has not yet replied.
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Review titled PALs Department
Rated 4 stars out of 5
by MR KEN WILKINS - Posted on 11 June 2024
My 98 year old father spent over 3 weeks in the hospital in the Frailty Unit, who were superb. He was discharged but had another fall so was brought back to the hospital. Throughout both admissions, the PALs team have been the epitome of kindness, care and consideration. They have been so supportive and have always been there to help me find out what's going on with Dad when I couldn't get through to wards and had been promised call backs that never came. I dealt with A first who went out of her way to find answers for me and, more recently, the wonderful lady, who deserves a medal! Thank you PALs - you are amazing! Way beyond the call of duty at times - your support means so much to me and the family.
Visited Don't know on June 2024
Review titled Wexham Park Hospital
Replied on 21 June 2024
Dear Ken, Thank you very much for taking the time to leave this feedback about your experience with Frimley Health. It is lovely to hear that you and your family have been so well supported and looked after and that the PALS team has been so good. I shall share your feedback appropriately and I know it will be appreciated. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Great Experience
Rated 5 stars out of 5
by Catherine - Posted on 24 June 2024
Just wanted to say, how wonderful my Practitioner was, very pleasant and efficient. My diagnosis and treatment was very quickly sorted. I was in and out of hospital in an hour and a half. Thank you to all the staff, you were all so happy and constantly smiling.
Visited Accident and emergency services on June 2024
Review titled Wexham Park Hospital
Replied on 12 July 2024
Dear Catherine, Thank you very much for taking the time to leave this feedback – it is lovely to know that your experience was so good and that you were looked after so quickly. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled So very pleasantly surprised
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
After a visit to an excellent Consultant at Heatherwood hospital, I needed a procedure requiring day surgery that was performed at Wexham Park. I am so impressed at the care and attention I was given from everyone I encountered at all stages and levels, from the extremely thorough pre op assessment process to the nursing team in the day surgery unit and all those involved in the actual surgery, all of whom were professional, reassuring and kind and I would like to thank you all so much for everything.
Visited Gynaecology on June 2024
Review titled Wexham Park Hospital
Replied on 12 July 2024
Dear Anonymous, Thank you very much for leaving this lovely review of your recent experience of care at Frimley Health. It is reassuring to learn that your care was so good and that the teams involved successfully continued to achieve what they strive to do every day in giving you reassurance and treating you with kindness. I will look forward to sharing your feedback with the Day Surgery Team who will appreciate your words. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
Information supplied by Frimley Health NHS Foundation Trust