Westmorland General Hospital
Burton Rd, Kendal, Cumbria, LA9 7RGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great non judgemental care
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
I visited the Urgent treatment centre this afternoon and wanted to say thank you so much for your non judgemental care this afternoon, you were kind to me, didn't think I was a nuisance and even gave me a hug. I felt like a burden but it was my last resort after not being able to get any care elsewhere ...thank you to the first nurse, the last nurse who hugged me and the doctor.
Visited Urgent Treatment Centre on September 2024
Westmorland General Hospital has not yet replied.
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Review titled Superb Staff once again at the Cardiac Centre.
Rated 5 stars out of 5
by Peter Cawood - Posted on 23 August 2024
I have had to visit the Cardiac Day Unit Twice, recently, once for a loop recorder, shortly after for an ICD. Both times I have been treated like I was a friend not a patient. This helped my anxiety level, which was through the roof having previously suffered a major stroke in 2016. All the staff made me feel like a close friend, something I've never experienced at any other Hospital,this greatly helped my stay, which were both on the day ward. Unfortunately due to my Stroke I cannot remember any of the staff names, I'm sure they will remember me, in fact two members of staff were the same on both visits. I would like to thank all those involved in both visits, they were all superb, professional and extremely friendly, a first in my 65 plus years of needing healthcare. Many Many thanks. Peter Cawood.
Visited Cardiology on August 2024
Westmorland General Hospital has not yet replied.
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Review titled Kindness and efficiency
Rated 5 stars out of 5
by Patricia Har-Even - Posted on 05 September 2024
I inhaled smoke when my holiday home filled with thick smoke after I accidentally set the microwave on fire by, idiotically, using a paper plate to heat food. I phoned the excellent NHS advice service and the nurse made an appointment for me at Westmoreland. The receptionist was very warm and welcoming, the nurse friendly and listened carefully to all my explanations about the accident. I didnt have to wait long till a nurse checked my oxygen levels. Finally a charming doctor reassured me that I would be fine and the raspiness in my throat would shortly disappear. A wonderful kind and quick service.
Visited Urgent Treatment Centre on August 2024
Westmorland General Hospital has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Sue - Posted on 13 July 2024
Spent 2 hours waiting in various areas before being seen. Was seen by Doctor for about 5 mins. She hardly bothered to speak and when I politely asked if anything could be done to save my vision she shrugged her shoulders and muttered that they can give injections. No explanation of what sort of injection or when I might be seen again. I found the whole experience very distressing.
Visited Ophthalmology on June 2024
Westmorland General Hospital has not yet replied.
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Review titled Excellent exsperieance
Rated 5 stars out of 5
by Carol - Posted on 12 May 2024
I feel I have to do a review again as I accidentally left 1* by mistake. I was in the cardiac unit on 2nd may . I had a pacemaker box change . The drs and nurses were excellent. Explained everything as went along. Kept well informed at all times. Very hard working ward .they are a credit to their profession . Deserve the good comments they receive .
Visited Cardiology on May 2024
Westmorland General Hospital has not yet replied.
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Review titled Great facility
Rated 5 stars out of 5
by Emma - Posted on 16 April 2024
We were on holiday when my 8 month old baby became unwell. Phoned 111 and was recommended Urgent Treatment Centre as the best facility to attend Everyone was friendly, polite and professional We were reviewed, antibiotics prescribed within the hour. Bonus that they have a pharmacy on site. Would highly recommend Fantastic service
Visited Urgent Treatment Centre on April 2024
Westmorland General Hospital has not yet replied.
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Review titled Contact problems
Rated 3 stars out of 5
by R M White - Posted on 25 March 2024
I had to postpone ophthalmology appt due to imminent heart surgery. Their diary only went up to March 8th. They said they would phone after that date. They haven't. There are no contact numbers. I've tried phoning hospital twice, but have been cut off without any response.
Visited Ophthalmology on March 2024
Westmorland General Hospital has not yet replied.
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Review titled Fast efficient treatment
Rated 5 stars out of 5
by Shirley - Posted on 23 April 2024
I went to the urgent care on a Saturday lunchtime 5 weeks ago with sickness, diarrhoea and confusion. Even though the waiting room was full I was seen almost right away and quickly transferred to Furness General where I was diagnosed with Sepsis and later, a mild heart attack. I have to thank the staff at Westmorland General for their quick efficient action and I am recovering well. Furness General staff were also excellent and my treatment was excellent. Many thanks.
Visited Urgent Treatment Centre on March 2024
Westmorland General Hospital has not yet replied.
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Review titled Wonderful service
Rated 5 stars out of 5
by Jackie Dundon - Posted on 11 March 2024
My mother in law needed help and two nurses in Geriatric Medicine went out of their way to help on the two occasions I visited the dept. I was so impressed and grateful for all they did.
Visited Geriatric Medicine on March 2024
Westmorland General Hospital has not yet replied.
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Review titled Excellent, Professional & Friendly Care - CT scan
Rated 5 stars out of 5
by Alexandra - Posted on 29 February 2024
Outstanding customer care provided by all 3 staff members in attendance. Thank you especially for your excellent communication skills and professionalism. Very thankful for you.
Visited Diagnostic Imaging on February 2024
Westmorland General Hospital has not yet replied.
Information supplied by University Hospitals Of Morecambe Bay NHS Foundation Trust