Watford General Hospital
Vicarage Road, Watford, Hertfordshire, WD18 0HBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Watford General Hospital.
Reviews
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Review titled Wonderful care and attention
Rated 5 stars out of 5
by Richard Allan Clark - Posted on 06 July 2023
I was treated with such kindness and care at all times. I was thoroughly checked over and kept fully informed at every stage: ambulance, reception and numerous specialists, CT scanner and doctors and consultant. All the nursing staff were so efficient and effective in everything they did for me throughout the 10 hours I was under their care. I was also able to witnesses numerous acts of empathetic kindness towards those who were elderly, distressed or confused. Never a harsh word just gentle guidance, delivered quietly and then checked to ensure the patients understanding . Thank you everyone.
Visited Accident and emergency services on July 2023
Review titled Watford General Hospital
Replied on 21 July 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled frustration
Rated 3 stars out of 5
by Anonymous - Posted on 03 July 2023
I am trying to change an appointment given for July 9th. I have emailed a week ago with no response. Today, July 3rd I phone and was held as "number 1 in the queue" for 25 minutes before I gave up. I wish to make sure I cannot attend my 9th July appointment. I do not wish to lose my right to a further appointment. I have several health problem that cause this request.
Visited Ophthalmology on July 2023
Review titled Watford General Hospital
Replied on 06 July 2023
We are sorry to hear about your experience. please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Wonderful people
Rated 5 stars out of 5
by Sarah Linhart - Posted on 03 July 2023
My elderly mother was bought in today by Ambulance with a suspected stroke and was treated with kindness and dignity by everyone from the Ambulance crew, the porters, the nurses and the wonderfully charming doctor. They were also so kind to my elderly father who was very shaken by the whole thing. Thank you
Visited Major trauma on July 2023
Review titled Watford General Hospital
Replied on 06 July 2023
Thank you for your kind comment. We are pleased to hear that your mother's experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled This hospital deserves high praise and recognition
Rated 5 stars out of 5
by Famida Rawoot Sangay - Posted on 24 July 2023
I was admitted via A&E with respiratory issues. I was inside the resuscitation unit within 10 minutes of arrival. I knew I was very unwell having returned from Saudi with extreme high temperatures and breathing issues. Within minutes I felt calm and at ease as the expert and kind team of doctors and nurses started intensive care for me. I spent the next 7 days on the purple ward being taken care of by the best of humanity, from the doctors, nurses, porters, kitchen staff to the health care assistants. I felt cared for every second of the day and night. The same kindness was afforeded to my fellow patients alike. Always a kind word, gentle reassuring smile and happy banter in my weakest moments. Not withstanding expert medical care, well trained nurses and the best experienced doctors. I applaude the staff and incredible facilities at Watford General. I cannot thank you all enough. Our NHS is a beacon of hope and pride for our nation. I am now a dedicated advocate for positivity for our beloved NHS and its incredible workforce.
Visited Respiratory Medicine on July 2023
Review titled Watford General Hospital
Replied on 11 August 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Excellent service
Rated 5 stars out of 5
by Vivien Proops - Posted on 27 July 2023
The staff from reception/ scan/ mri / doctors were all so caring,helpful and friendly. I was a nervous patient and they all put me at ease. Thank you watford general …You are all wonderful.
Visited Stroke on July 2023
Review titled Watford General Hospital
Replied on 08 September 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Exceptional service
Rated 5 stars out of 5
by Tracey Crown - Posted on 24 June 2023
I was in a&e today, from checking in at reception to being discharged, the nurses, doctors an consultants were amazing, really friendly, they couldn't do enough, I am so pleased with the way they cared for me, I think they do a amazing job, they don't get enough credit for the long hours an hard work they do, Respect to them all.
Visited Accident and emergency services on June 2023
Review titled Watford General Hospital
Replied on 03 July 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled high standard of patient care
Rated 5 stars out of 5
by colin elsden - Posted on 05 June 2023
From the point of admission to Watford General Hospital ,to my discharge 5 days later I received excellent patient care from your wonderful Doctors and Nursing staff.Their devotion to duty was amazing they are a credit to your organisation . Thankyou
Visited Cardiology on June 2023
Review titled Watford General Hospital
Replied on 03 July 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care.
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Review titled Endoscopy Department at Watford General Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
We would like to thank the Endoscopy Team at Watford General Hospital. My father underwent a colonoscopy last week and we can't thank you enough for your kindness and care towards him. Your team are a credit to the NHS and made a stressful procedure much more bearable. Thank you!
Visited Don't know on June 2023
Review titled Watford General Hospital
Replied on 03 July 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Hit and miss
Rated 3 stars out of 5
by Anonymous - Posted on 09 June 2023
Attended A&E and then ACU (Ambulatory care unit) yesterday with a friend and we got completely contrasting treatment in ACU. My doctor did not even bother to examine me or ask me about my medical history, and told me to "just take" the medicine he prescribed without explaining anything because "the shop is closing" and he wanted to go home. Absolutely shocking treatment. By contrast my friend at the same time with a different doctor had an excellent experience. I'm now having to call my GP to confirm if I can take the medicine given my medical history.
Visited Accident and emergency services on June 2023
Review titled Watford General Hospital
Replied on 03 July 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Excellent Care
Rated 5 stars out of 5
by Stephanie Chorlton - Posted on 11 June 2023
I wanted to give my thanks and praise to the team at Watford General Accident and Emergency. I suffered a nasty facial injury which was extremely scary, leaving me feeling completely overwhelmed and unprepared as to what I needed to do to help myself. The team were absolutely fantastic from the moment I arrived. I was treated with compassion, received excellent care and reassured throughout the entire experience. The team were kind and considerate, ensuring that the needs of myself and my family were a priority. Every element of my treatment was considered and the care plan put in place by the doctors covered all of the bases. All consultations were professional and every action that was required from the varying hospital departments were timely. The level of care I received was exceptional and my gratitude goes out to the team. I really was in safe hands and I thank you for taking care of me. In a social climate where the National Health Service is understaffed and overwhelmed, the level of service I received was First Class and for that, I truly thank you!
Visited Accident and emergency services on June 2023
Review titled Watford General Hospital
Replied on 03 July 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust