Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 24hrs stuck on a corridor
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2023
I took my mum into a&e on Saturday afternoon. We were seen by the nurses (who I can't fault) my mum was kept in and was in resus, she was suppose to be moved onto a ward Sunday early afternoon but was wheeled out into the corridor and left there with a number of other patients. My mum has been in the corridor for 24hrs at the moment with no update as to when she will be going onto a ward. How can you give the medical care that is needed when your patients are lined up in corridors! It's disgusting and upsetting.
Visited Don't know on March 2023
Review titled Warrington Hospital
Replied on 21 March 2023
Hello, We thank you for taking the time to leave feedback and we are sorry to read about your mum's experience at Warrington Hospital. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Regards The Communications Team
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Review titled All of the staff were wonderful
by Davyq88 - Posted on 18 April 2023
2 night stay after operation. This is my third visit in the last three years. This stay was just as comfortable as the last two. Operation was again successful. All of the staff were wonderful several members have been there for all three events. Unlike many other people I found the menus and the actual delivered food very acceptable, plenty of hot drinks and snacks. Not quite a hotel, but very comfortable and friendly Thank you.
Visited March 2023
Provided by Care opinion
Review titled Warrington Hospital
Replied on 18 April 2023
Hello, Thank you for taking the time to leave feedback about your operation. We are pleased to read that it went well and it is refreshing to read about the food. We have shared it with the teams involved in your care. Many Thanks. Gina
Provided by Care opinion
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Review titled Terrible A&E
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
My husband had to go to AandE for severe abdominal pain and blood in his stool. He was told they don't think he was going to die that night so they refused to see him. He wasn't even treated for pain relief. Took him to a different hospital and at the second hospital he had to wait two hours before being seen because Warrington Hospital hadn't discharged him yet. They didn't even see him so why did he have to be discharged even? Terrible and complete disregard for human life.
Visited Don't know on March 2023
Review titled Warrington Hospital
Replied on 15 March 2023
Hello, We thank you for taking the time to leave feedback and we are sorry to read about your experience in our Accident and Emergency Department. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Regards The Communications Team
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Review titled Dont care
Rated 1 star out of 5
by R J Baxter - Posted on 25 March 2023
Came by ambulance had ecg wanst told if results ok...was asked if in pain i said yrs nothing was offered by staff.waited 7 hours with chest pain...was in waiting area and 5 people was in front of me and then 6 people came after me and were treated and left hospital 7 hours later im still there i had to tell doctor i had to leave as i live in runcorn and on benefits and couldnt afford a taxi on tarriff 2 but no care or empathy or solution was offered to me and the doctor was like ok you go if you want....so i still have chest pain but no one cares...no wonder they get diagnoses wrong And the admin staff omg talk about attitude if you dont do customer service love then go work in factory
Visited Cardiology on March 2023
Review titled Warrington Hospital
Replied on 27 March 2023
Dear patient, We thank you for taking the time to leave feedback and we are sorry to read about your experience at Warrington Hospital. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Regards Communications Team
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Review titled Pediatric ward
Rated 4 stars out of 5
by Deborah Smith - Posted on 01 April 2023
Would just like to thank everyone on the pediatric ward over the last two days especially the night staff my little girl has asd and sensory processing issues you guys were so good with her when we were in with an allergy plus poorly girl every doctor and nurse she saw where lovely and understanding of her issues and we were treated lovely thankyou so much we are home and. Hopefully on the mend. Now thanks to your help your all amazing thankyou from me and my little girl x
Visited Children's & Adolescent Services on March 2023
Review titled Warrington Hospital
Replied on 05 April 2023
Dear Deborah, Thank you for taking the time to leave feedback, it is much appreciated. We hope your daughter is recovering well and we will send your lovely feedback to the team. Kind Regards, The Communications Team
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Review titled Great experience
Rated 5 stars out of 5
by Trevor Wildman - Posted on 09 March 2023
On 7th March 2023 I attended the Warrington Hospital for a coronary angiography and was the staff was exceptional, the treatment and handling was 100% all the staff was excellent and kind and would recommend the that any one having the same procedure done as I had not to worry because you are in safe hands.
Visited Cardiology on March 2023
Review titled Warrington Hospital
Replied on 10 March 2023
Dear Trevor, Thank you for taking the time to leave feedback, it is much appreciated. We hope you are recovering well and will send your lovely feedback to the teams. Kind Regards, The Communications Team
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Review titled Like a third world country
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
Accident and Emergency dept. Staff unsympathetic and rude and uncaring. Wait times disgraceful. Broken equipment. Obs machines not working. One thermometer for whole dept. No blankets or pillows. So many patients crying and distressed in A&E for 12+ hours. 6th richest country in the world and Warrington hospital like being in a third world country. Changed so much in the last decade. Left for 8 hours on a hard plastic chair (lucky to find one) other sick people lying on the floors and foyer, whilst staff in reception laughing joking showing each other pics on their phones, supping their coffee absolutely couldn't care less, just shrugging and saying the "wait time is now 10 +hours and thats the way it is. " . Not good enough, treating sick and vulnerable people with no empathy, kindness or care. Florence Nightingale must be turnjng in her grave.
Visited Gastrointestinal and Liver services on March 2023
Review titled Warrington Hospital
Replied on 06 March 2023
Dear patient, We thank you for taking the time to leave feedback and we are sorry to read about your experience in our Accident and Emergency Department. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Regards Gina Coldrick Communications Specialist
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Review titled Endoscopy
Rated 5 stars out of 5
by Patricia Nutton - Posted on 14 March 2023
I attended the Endoscopy department of Warrington Hospital on 4 March. I would like to thank the staff for their professionalism and cheerfulness. They put me at my ease and explained everything clearly at each stage.
Visited Gastrointestinal and Liver services on March 2023
Review titled Warrington Hospital
Replied on 15 March 2023
Dear Patricia, Thank you for taking the time to leave feedback, it is much appreciated. We will send your lovely feedback to the teams. Kind Regards, The Communications Team
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Review titled Urgent Treatment Centre
Rated 5 stars out of 5
by Lorna Edmondson - Posted on 26 February 2023
My husband was admitted to this unit with a having had ascan earlier that day DVT in his leg and further scans revealed a problem with his femoral artery. He was transferred by ambulance the next day to the specialist vascular department at the Countess of Chester hospital where he later had major surgery to bypass the artery . The attention , speed and diagnosis of his condition was amazing. The medical and ancillary staff were so professional and caring. I was regularly offered food and refreshments while I was with my husband and kept informed at all times of his treatment. The care he received was first class and we cant thank all of the staff enough The unit is an invaluable asset for the hospital and the communities of Warrington and Halton
Visited Don't know on February 2023
Review titled Warrington Hospital
Replied on 27 February 2023
Dear Lorna, Thank you for taking the time to leave feedback, it is much appreciated. We hope your husband's recovery is going well and will send your lovely feedback to the teams. Kind Regards, The Communications Team
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Review titled Poor service
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2023
Blood test dept, took me from 9am to 3.55 to get an appointment. For people working this is very inefficient and time consuming. Need to let people book on and get sent a date and time. Or at least an alternative to the current system.
Visited Don't know on February 2023
Review titled Warrington Hospital
Replied on 15 February 2023
Dear Patient, Thank you for your feedback. We are sorry to hear about your experience in booking a blood test appointment. We will pass on your feedback to our Patient Experience Team so that they can look at ways to improve this service in the future. If you would like to speak to the team directly about your experience, you can contact them via our Patient Advice and Liaison Service (PALS) on tel: 01925 275512 or email: whh.pals@nhs.net Kind Regards, The Communications Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust