Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No joined up writing.
Rated 3 stars out of 5
by Margarita Shaw - Posted on 25 March 2024
Arrived A&E c10.30. Checked in Wait Triage Wait Referred Urgent Day Care Wait Blood Pressure Wait Blood Wait Saw Doc. Spain need CT scan Wait Told needed cannula Wait Cannula inserted Wait Scan (after wait and complaint). Wait Saw consultant ((very good) Went home In hospital c7.5hours, received max 1 hour treatment. Because of the illness quite obvious blood should have been taken in first triage. Or blood should have been taken when blood pressure take. Cannula should also have been inserted at the time of first examination by 1st Doc. This would probably have saved 3 hours of waiting time at least. Can’t fault the staff or treatment and advice but the organisation and management is abysmal.
Visited Accident and emergency services on March 2024
Review titled Warrington Hospital
Replied on 26 March 2024
Dear Margarita, We're sorry for the challenges you faced during your visit to our A&E department. Your feedback is invaluable, and we're sorry for any inconvenience caused by the delays in your care. We ask that you contact our Patient Advice and Liaison Service (PALS) at whh.pals@nhs.net or by calling 01925 275512 to discuss your experience further. Your feedback will help us make meaningful improvements. Thank you for bringing these issues to our attention, and we apologise for any distress caused. Best wishes, The Communications Team
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Review titled No response
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2024
Have left 4 voicemail messages for Orthopaedic Waiting List Coordinator (put through to this number by switchboard staff). No response at all, first message left 4 weeks ago and three since then. Decided to contact PALS to ask if they can assist, left a voicemail message earlier this week, up to now no response from them either!!! Why bother asking patients to leave a message with name, contact number and brief details of reason for call if you are not going to bother calling patient back.
Visited Orthopaedics on February 2024
Review titled Warrington Hospital
Replied on 18 March 2024
Hello, We are sorry to read about your experience of trying to get in touch. We have spoken with the PALS team and they advise they try and get back to voicemails within 24-48hours of the call. They have asked if you haven't been contacted already to call back on 01925 275512 or email your details to whh.pals@nhs.net, so that they can support you. Regards The Communications Team
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Review titled Excellent staff, overcrowded facilities
Rated 3 stars out of 5
by Kathy White - Posted on 16 February 2024
Staff care exemplary at every level - but - on arrival at half-past seven am I had to spend 3 hrs in cluttered tiny 'Wellbeing' room with no space for my husband to stay and keep me company. I had 3 consultations with doctors in a store room with staff coming and going to collect supplies. Was then given a theatre gown and told to change in the toilet then return to the storage room. The doctors were doing their best to move things on for me with no bed immediately available in Ward A 5 Elective Surgery. All good once a bed became available. Given how busy the ward was that morning, would it have been better to call me in a bit later in the day when things had quietened down?
Visited General Surgery on February 2024
Review titled Warrington Hospital
Replied on 19 February 2024
Dear Kathy, Thank you for taking the time to leave us feedback, we are really sorry to read about your experience. We would ask that you contact our patient, advice, and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Kind Regards The Communications Team
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Review titled Hearing Aids
Rated 5 stars out of 5
by David Littlewood - Posted on 10 January 2024
Visited audiology dept recently and have now been fitted with hearing aids. The process was conducted in a professional and friendly manner. I am learning to get used to new hearing and am thankful I can hear so much better - people and birds too.
Visited Ear, Nose & Throat on January 2024
Review titled Warrington Hospital
Replied on 11 January 2024
Good morning David, Thank you for taking the time to leave such lovely feedback, it was lovely to read about hearing people and birds. We will share with the Audiology team who cared for you. Regards The Communications Team
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Review titled Excellent experience of accident and emergency
Rated 4 stars out of 5
by Anonymous - Posted on 05 January 2024
From the second I met mum at hospital, they knew where mum was at reception whom was so welcoming. Ambulance crew was fantastic and so helpful fetching and bringing pillows, and helping so she could have her nebuliser as I had to give all her 15 boxes of meds to her in corridor. The staff around was so polite and smiled all the time despite the intense situation of many waiting on corridors. Helpful and polite all of them I encountered. In High Care unit they again was incredible, being caring and so patient and thoughtful with mum and me. Advising and being so open and informative. Can’t thank all the nurses enough. Moved to ward 18 and already met with a lovely approach and helpfulness. Will review mums experience here also in a few days. Thanks from the bottom of my heart.
Visited Accident and emergency services on January 2024
Review titled Warrington Hospital
Replied on 09 January 2024
Thank you for taking the time to leave us such lovely feedback, we hope your mum is feeling better and we will share your message in our internal bulletin for the staff and departments have cared for your mum. Kind Regards The Communications Team
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Review titled Care and compassion
Rated 5 stars out of 5
by Anne Richardson - Posted on 12 January 2024
Sent to a and e for a potentially very serious spinal emergency. Very nervous, upset. I cannot speak too highly of the staff working under tge most dreadful conditions, outdated building, crowded a and e. Not enough staff, rooms, beds. I was there hours but the care was exemplary from triage, nurses, doctors, porters, and the lovely lady bringing tea round. Please please pass my thanks on. They get so many criticisms, even abuse, but work so hard in extreme situations. They need more staff, better accommodation and better pay. Thank you.
Visited Accident and emergency services on January 2024
Review titled Warrington Hospital
Replied on 15 January 2024
Hello Anne, Firstly, we hope that you are making a full recovery from your emergency. Secondly, thank you for taking the time to leave feedback, it is much appreciated, especially the acknowledgement of how busy the department is. We have shared your feedback with the Emergency Team, as it is feedback like this that raises spirits, especially during the winter months to know that our care is appreciated. Best Wishes The Communications Team
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Review titled Worst place to be
Rated 1 star out of 5
by Sida Yaquob - Posted on 15 December 2023
Horrific treatment at the accident and emergency department leaves you traumatised. Staff are unprofessional, not trustworthy or reliable. Say things which have no basis of truth in them. I wouldnt receive treatment from this hospital go elsewhere.
Visited Accident and emergency services on December 2023
Review titled Warrington Hospital
Replied on 18 December 2023
Dear Sida, We are really sorry to ready about your experience in our Accident and Emergency Department. We would ask that you contact our patient advice and liaison service (PALS) to discuss in more detail, so we can understand your experience and feedback to the department. You can contact them on whh.pals@nhs.net or call: 01925 275512. Regards The Communications Team
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Review titled Great
Rated 5 stars out of 5
by Michael ellison - Posted on 18 November 2023
I had a prostate biopsy done 16/11/2023. Can't remember the consultants name but he did a good job. No problems after. Didn't feel a thing after 9 pm the same day.
Visited Urology on November 2023
Review titled Warrington Hospital
Replied on 24 November 2023
Dear Michael, Thank you for taking the time to leave feedback it is much appreciated and we hope that you are making a good recovery. Regards The Communications Team
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Review titled Excellent care given
Rated 5 stars out of 5
by Suzanne Ramsey - Posted on 16 November 2023
My husband was admitted through the a&e with severe abdo pain. He was triaged quickly and efficiently to the major trauma area. I can not fault the care given. The staff are working under abominable stress, beds on corridors with sick people on them. Waiting times in A&E of over 20hrs for one gentleman I spoke to. Ambulances waiting outside waiting to off load. Ambulance entrance corridor full of people on beds. Every member of staff from the cleaner to the consultants working under extreme difficulties but doing their best. How has it got to this! I initially called an ambulance at 2:28 and was told it would be 40-45mins. After an hour it hadn't arrived, I called again and was advised to take him in my car so I told them to cancel the ambulance but neighbours said an ambulance arrived after we had already arrived at A&E! What a waste of an ambulance trip! The care my husband received by the staff was fantastic but the hospital is overwhelmed and not functioning as it should. It is not able to provide the service the local community desperately needs. Something urgently needs to be done.
Visited Accident and emergency services on November 2023
Review titled Warrington Hospital
Replied on 16 November 2023
Dear Suzanne, Thank you for taking the time to leave feedback, it is much appreciated and we hope your husband is feeling better. We will share your feedback with the team. Kind Regards, The Communications Team
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Review titled Operation cancelled
Rated 1 star out of 5
by D. Gittins - Posted on 04 November 2023
After waiting 12 months for operation which was supposed to be urgent it has now been cancelled at last minute.
Visited General Surgery on November 2023
Review titled Warrington Hospital
Replied on 06 November 2023
Hello, We would like to apologise for the cancellation of your surgery and ask for you to contact our patient advice and liaison service (PALS) with your hospital unit number. They can ascertain the reason for the cancellation and support with when it will be re-scheduled. You can contact them on whh.pals@nhs.net or call them during office hours on 01925 275512. Regards The Communications Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust