Wansbeck General Hospital
Woodhorn Lane, Ashington, Northumberland, NE63 9JJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Efficient and caring
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
Attended Ward 15 with my son today and every member of staff went above and beyond to support and make it a positive experience. I can’t thank the team enough for their professionalism, understanding and care.
Visited Urology on January 2024
Review titled Wansbeck General Hospital
Replied on 22 January 2024
Dear reviewer, Firstly, we hope your son is doing well since his attendance to Ward 15. It is great to read that the experience was such a positive one. We will share your feedback with the team who cared for your son on at Wansbeck General Hospital. All the best to you and your son. Take care, The Experience Team
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Review titled So caring
Rated 5 stars out of 5
by Fiona Busby - Posted on 27 January 2024
My husband attended Ward 15 on 22 January for a hernia repair. We were blown away by the fabulous care and support provided to both of us by every single member of the care team who saw him that day, from the porter to the surgeon and absolutely every member of staff in between. Such excellent service! Thank you all so very much. You made what could have been a rather difficult event for this blind patient far easier than we could have hoped. We are so grateful.
Visited Gastrointestinal and Liver services on January 2024
Review titled Wansbeck General Hospital
Replied on 30 January 2024
Dear Fiona, Firstly, we hope your husband is recovering well following his stay on Ward 15 at Wansbeck General Hospital. It’s lovely to read your written recognition of the staff who cared for your husband including our portering and surgical staff. We will share your feedback with those groups and the wider team on Ward 15 so they too can reflect on the care they provided for your husband. All the best to you, your husband and your family. Take care, The Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by E P Leach-Imlah - Posted on 22 February 2024
After calling 111 service I was given an 5.30 appointment the same day at Wansbeck UTC for ECG. After registering at the UTC I waited only 15 minutes to be seen by a nurse and a doctor. This experience was extremely satisfactory, efficient, thorough and would definitely recommend this service.
Visited Urgent Treatment Centre on January 2024
Review titled Wansbeck General Hospital
Replied on 18 March 2024
Dear Reviewer, We have just received your review of the recent treatment which you had at Wansbeck Urgent Treatment Centre. It is good to hear that you were seen so quickly for what must have been a worrying situation, and we are pleased that the service was efficient and thorough. We will forward this to the team who looked after you- they will really appreciate your feedback. Our best wishes and thanks, The Experience Team
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Review titled Ward 15
Rated 5 stars out of 5
by Kirsten Saxton - Posted on 11 January 2024
I was in Ward 15 yesterday for day surgery. The whole experience went smoothly, I was kept informed throughout and all the staff from the porter, nursing staff, doctors and the consultant were absolutely wonderful. They were so efficient, kind and caring, I can’t praise them enough. This ward and this hospital is outstanding. Thank you to everyone who I saw yesterday.
Visited Breast Surgery on January 2024
Review titled Wansbeck General Hospital
Replied on 11 January 2024
Dear Kirsten, I am delighted to read about your experience of day surgery at Wansbeck Hospital. It is reassuring to know that staff were efficient and caring throughout and you found the ward and hospital outstanding. I will pass your kind thanks on to the team on Ward 15. Take care, and wishing you well with your recovery, The Experience Team
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Review titled Attitude disgusting
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
After googling for morning after pill, suggested contacting walk in centre. I did this. The attitude of the man on the phone was disgusting. Made me feel stupid as well as a time waster. He said ‘no!! U can’t talk to us. No! Call 111!’ Surely 111 is medical non emergencies but almost? He was awful. I have since called 111. Who recommend me going to wansbeck walk in. I will not be going. I would rather pay for this than have this type of attitude / reception. Awful.
Visited Urgent Treatment Centre on January 2024
Review titled Wansbeck General Hospital
Replied on 24 January 2024
Dear patient, We are very sorry to read your review, this certainly isn’t how we would want any of our patients to feel. We would like to discuss your story in more depth to learn more from your experience and to provide you with your options going forward. We would kindly ask you to contact us at patient.experience@nhct.nhs.uk so we can communicate privately. With regards to your care, we would recommend that you contact your local sexual health service for further support and advice, you can also book appointments online at clinics such as Blyth Community Hospital and other locations. For further information about Sexual Health Services in Northumberland please see our website: https://www.northumbria.nhs.uk/our-services/sexual-health-services. We hope this is helpful and you’re able to access the care you need. We will look out for your email. Take care, The Experience Team
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Review titled Amazing service
Rated 5 stars out of 5
by Lisa Martin - Posted on 15 November 2023
I just want to say a huge thank you to the out of hours doctor that assessed my baby at the weekend. She was incredibly patient and kind and spotted something we were not even aware of which resulted in our baby receiving immediate treatment at cramlington hospital and being admitted overnight. Our baby is now on the mend and I am so grateful for the support provided during that assessment. Would defo recommend to anyone but especially those with young children and infants Amazing service thank you
Visited Urgent Treatment Centre on November 2023
Review titled Wansbeck General Hospital
Replied on 16 November 2023
Dear Lisa, We are very sorry to read that your baby has been unwell recently and needed an overnight stay with us at The Northumbria Specialist Emergency Care Hospital. Hopefully your baby is feeling much brighter. Thank you for taking the time to review the care of your baby, its good to read that treatment was immediate and you would recommend our service to anyone with similar need. We wish you and your baby all the very best. Take care, The Experience Team
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Review titled Piece of meat
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2023
Not one member of nursing staff that I spoke to today even said hello, let alone used my name. Just walked up barked confirmation details and walked off. Absolutely felt like a piece of meat being processed, as quickly as possible. Had hoped since my previous experiences of wansbeck some improvements had happened, going on today, they haven't.
Visited Don't know on October 2023
Review titled Wansbeck General Hospital
Replied on 27 October 2023
Dear patient, We’re very sorry to read your review and would like to take the opportunity to discuss your experience at Wansbeck General Hospital at more depth. In order for us to share your review with the appropriate service we require further information. Please could you tell us which service you accessed within the hospital? Our email address is patient.experience@nhct.nhs.uk. We will look out for your email. Take care, The Experience Team
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Review titled Exceptional Team
Rated 5 stars out of 5
by Jonathan Green - Posted on 22 September 2023
Only in for a fairly routine arm op, but the service, attention, friendliness, professionalism and humour of every member of the team was exceptional. Literally from the checking in, to explanation of every part of the process, to execution of every part of the process, right through to the post surgery care and everything in between was a pleasant experience. Which for someone who is petrified of needles and anaesthetic is saying something! The extra toast didn’t influence my views either. Promise. Thanks so much to the whole team who delivered an absolutely first class service today. And v nice to have all the guys on the same ward as me saying the same thing. You are worth your weight in gold all of you!
Visited Orthopaedics on September 2023
Review titled Wansbeck General Hospital
Replied on 25 September 2023
Dear Jonathan, Thank you for your lovely review. We are really pleased to hear you had a pleasant experience, from start to finish and the team managed to look after you throughout the whole process. Having a needle phobia can be difficult; but we are delighted this didn't impact the exceptional care you received. The extra toast is also a nice touch! We will make sure your review reaches the team. Best Wishes, The Experience Team.
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Review titled Patronising nurse practitioner
Rated 2 stars out of 5
by Anonymous - Posted on 16 September 2023
Referred here by 111 online for an injury, man at reception was lovely and polite, friendly and checked me in. Screened to be checked by a rude nurse practitioner who said I shouldn't be there as my injury was longer than 3 days old and it was an urgent centre, which I understand but bearing in mind I was told to attend Wansbeck by 111 online. Told my injury did not meet criteria for any x-ray (again I'd understand, if I wasn't told in such a rude manner) and asked "what do I think I've done"... That's why I'm there. Was made to feel like being in the room with me was a waste of her time as she yanked the door handle open and stormed out the room leaving me in there still to put my shoe and socks back on. The whole experience with the nurse practitioner was patronising, I wouldn't have attended if I wasn't told to, and I certainly don't wish to return if that's the service received.
Visited Urgent Treatment Centre on September 2023
Review titled Wansbeck General Hospital
Replied on 09 October 2023
Dear Service user, Thank you for your review. We apologise for the way you have been spoken to during your visit at Wansbeck General Hospital. This is not the standard of professionalism we would expect. We would like to do all we can to ensure that your comments reach the appropriate members of staff so that this matter can be investigated further. I would be grateful if you could privately share your name and date of birth with us by emailing patient.experience@nhct.nhs.uk so that we can look into this in more detail. We really appreciate you raising these important issues with us and know how much this matters. We look forward to hearing from you. Best wishes, The Experience Team
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Review titled Exceptional Care
Rated 5 stars out of 5
by Maureen Sanderson - Posted on 25 September 2023
Attended Ward 15 to have metalwork removed from elbow. The care and attention received was first class from reception, Ward staff, Theatre staff to Consultant. Nothing was too much trouble.
Visited Orthopaedics on September 2023
Review titled Wansbeck General Hospital
Replied on 25 September 2023
Dear Maureen, Thank you for taking the time to write a lovely review about the first class treatment you received at Ward 15 Wansbeck Hospital. I will be sure to forward your lovely words onto the team. Best Wishes, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust