Wansbeck General Hospital
Woodhorn Lane, Ashington, Northumberland, NE63 9JJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Top Quality Service
Rated 5 stars out of 5
by Allen Henderson - Posted on 05 June 2024
I recently had treatment for an inguinal hernia repair at Wansbeck General Hospital, and I cannot praise the staff and services enough. From the moment I arrived, I felt welcomed and cared for. The medical team on ward 15 demonstrated exceptional professionalism, compassion, and expertise. They took the time to explain my treatment plan thoroughly, ensuring I understood every step. The nurses were attentive, ensuring my comfort and well-being throughout my stay. The cleanliness and organization of the hospital were impressive. The facilities were modern, and safety protocols were diligently followed. It’s evident that patient care is their top priority. I extend my heartfelt gratitude to everyone on ward 15, especially the consultant who performed the operation; for their dedication and commitment to providing outstanding healthcare. Thank you for making a challenging time more manageable and for your unwavering support. I wholeheartedly recommend Wansbeck General Hospital to anyone in need of medical care.
Visited Gastrointestinal and Liver services on May 2024
Review titled Wansbeck General Hospital
Replied on 05 June 2024
Dear Allen, We hope that you are making a good recovery from your operation and are very pleased to hear that we were able to make a difficult time easier for you. It is reassuring to know that you felt so well cared for and were impressed by the staff, processes, and facilities on Ward 15 at Wansbeck Hospital. We will make sure that they receive your feedback, and are sure that they will feel proud of the service which they have given you. Thank you for your review, and our best wishes, The Experience Team
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Review titled Excellent Care at Wansbeck Hospital
Rated 5 stars out of 5
by Linda - Posted on 13 May 2024
I had a knee replacement on 9th May. I needed an overnight stay. I was very well cared for by all involved. Staff were very friendly, helpful, supportive and professional. There was good communication prior to and during my stay in the Wansbeck. Received good information post surgery linked to a comprehensive discharge plan. Thank you to all involved!
Visited Orthopaedics on May 2024
Review titled Wansbeck General Hospital
Replied on 14 May 2024
Dear Linda, Firstly, we hope you are having a smooth recovery after your recent surgery. Thank you for taking the time to leave feedback about your recent overnight stay at Wansbeck General Hospital. It has been a pleasure to read that you were very well cared for, the staff were friendly, helpful and supportive. We are delighted that you received good communication prior to, during and post-surgery. We will take great pleasure in sharing your lovely comments with our team on Ward 10 at Wansbeck. Best Wishes, The Experience Team
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Review titled Test Results
Rated 4 stars out of 5
by Christopher Errington - Posted on 03 May 2024
While receiving tests and diagnosis has been good, the follow up of receiving test results and paperwork is not good. There was two blood test done two weeks ago and neither has been posted to my test results on the NHS app. There was also a follow up letter from the consultant done over a week ago , I have neither received in the post or been posted on the NHS app. While this may be an acceptable practice , the mental stress this imposes on individuals of not knowing is not good.
Visited Gastrointestinal and Liver services on April 2024
Review titled Wansbeck General Hospital
Replied on 03 May 2024
Dear Christopher, Thank you for taking the time to write a review of the care you received at Wansbeck General Hospital. We are sorry to hear that you have not received any information regarding your follow up treatment, and the stress this has caused you. If you would like to discuss this further, we would encourage you to contact us directly to our email address patient.experience@nhct.nhs.uk so we can reply with options on how to take this further. Kind regards, The Experience Team
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Review titled Great practice and service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
I called in about 20 mins ago and was called through for assessment before my bottom hit the seat in the waiting room. Very quick and friendly service. Thank You.
Visited Urgent Treatment Centre on April 2024
Review titled Wansbeck General Hospital
Replied on 05 April 2024
Dear patient, Thank you for your kind review, I’m glad that you were quickly seen to, and you thought it was a friendly service. Could you please let me know which department you attended at Wansbeck General Hospital by emailing Patient.Experience@northumbria-healthcare.nhs.uk, so we can pass on your comments to the staff involved with your care? Kind regards, The Experience Team
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Review titled Very Professional Service
Rated 5 stars out of 5
by Dot Owston - Posted on 19 April 2024
I attended for a Cystoscopy Procedure the Nurse Practioner who carried out this treatment was professional and experienced and most of all made me feel at ease in a very stressful process. Bother her and her team were so good at there job it was impressive to see. Visit to Wansbeck excellent in every way easy to park, easy to find department however most of all the treatement from checking in at receoption to actually receiving the treatment was 1st class - thankyou
Visited Urology on April 2024
Review titled Wansbeck General Hospital
Replied on 19 April 2024
Dear Dot, Firstly, thank you for taking the time to leave us a review. It has been a pleasure to read that the Nurse Practitioner that carried out your cystoscopy procedure made you feel at ease, was professional and that both her and the wider team were very good. Also, thank you very much for your feedback regarding the parking and ease of finding the department at Wansbeck General Hospital. Your comments are greatly appreciated. We will share your review with the staff and departments that you have mentioned. Best Wishes, The Experience Team
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Review titled Great Care
Rated 1 star out of 5
by Sheila Althea Knowles - Posted on 13 March 2024
From the moment of arrival I was made to feel special as if I was the only patient in the hospital. The staff were caring and considerate throughout my visit.
Visited Orthopaedics on March 2024
Review titled Wansbeck General Hospital
Replied on 18 March 2024
Dear Sheila, Thank you for sharing your lovely review with us. We are delighted to hear the staff looking after you were caring and considerate throughout. I will make sure your review is forwarded to the team. Best wishes, The Experience Team.
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Review titled Efficient service
Rated 5 stars out of 5
by mary - Posted on 16 February 2024
I visited the centre just after noon and after a very brief wait I was assessed and given an appointment for 3.20 in the afternoon. I returned for that appointment and again, following a very brief wait , I was examined and given anti biotics. I was back in my car by 3.45. I was visiting Newcastle for the weekend so I felt very thankful for such excellent care. Many thanks to all the staff who helped me today.
Visited Urgent Treatment Centre on February 2024
Review titled Wansbeck General Hospital
Replied on 19 February 2024
Dear Mary, I hope you are recovering after your recent visit with us? We are delighted to hear you were seen to quickly and the service you received was excellent. We will make sure your lovely review is forward onto the teams. Best wishes, The Experience Team.
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Review titled Poor experience
Rated 2 stars out of 5
by Mervyn Embleton - Posted on 23 February 2024
Attend x Ray dept for ct colon with contrast. I found the experience very poorly handled being disabled I was not asked if I could manage getting undressed I was not asked or given help to get on the ct scan table especially as I informed staff at the beginning that I had a hip fusion wich makes it very difficult for me to sit let alone lay down.the same for getting off the machine or dressing felt in particular the male member of the team very unhelpful as if he wasn't interested in being there very painful experience both physically and emotionally!!
Visited Colorectal cancer services on February 2024
Review titled Wansbeck General Hospital
Replied on 18 March 2024
Dear Mervyn, We are sorry to hear of your recent experience at the X-ray department, and you were not offered the support you needed. We aim to provide a high standard of care and we would not want any patient to feel the way you do about their treatment. If you would like advice on how your experience can be looked into further, please privately share your full name, date of birth and the date of your appointment by emailing: patient.experience@nhct.nhs.uk We really appreciate you raising these important issues with us and look forward to hearing from you. Best wishes, The Experience Team
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Review titled Above and beyond
Rated 5 stars out of 5
by john huntington - Posted on 09 February 2024
From entering the hospital until leaving i found the whole experience faultless. All the staff were very friendly and nothing seemed to much trouble. Doctors and nurses and anesthetists were happy to explain any procedure you asked about and they were very reassuring. The whole atmosphere around staff was relaxing whilst remaining professional.
Visited Orthopaedics on January 2024
Review titled Wansbeck General Hospital
Replied on 19 February 2024
Dear John, Thank you for your lovely response. We are pleased to hear your procedure was explained to you and you felt reassured throughout. I will make sure I pass on your review to the team. Best wishes, The Experience Team.
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Review titled Excellent staff
Rated 5 stars out of 5
by Christine Gray - Posted on 22 January 2024
Although busy in urgent care waiting times to be assessed were very reasonable. The appointment system for further care worked well too. Really appreciate the friendly staff, from reception to treatment, who made the experience as good as it could be in the circumstances
Visited Urgent Treatment Centre on January 2024
Review titled Wansbeck General Hospital
Replied on 23 January 2024
Dear Christine, We are very grateful for your review of the urgent care centre and follow-up treatment at Wansbeck General Hospital. We are pleased that you didn’t have to wait for an excessive length of time and that the staff were friendly throughout your contact with our services. We will pass your kind comments on to the relevant teams, thank you. Best wishes, and hoping that you are feeling better, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust