Wansbeck General Hospital
Woodhorn Lane, Ashington, Northumberland, NE63 9JJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Made to feel stupid by nurse with bad attitude.
Rated 2 stars out of 5
by Anonymous - Posted on 10 August 2024
I attended because I had severe shoulder pain to the point of not being able to move my arm, I was in agony. I was booked in quickly and the triage nurse saw me very quickly, but their attitude was not friendly. They were very quick to tell me that I should've gone to my GP instead, which gave me the impression they thought I was a time waster. I very rarely go to my GP or to the urgent care centre, I only go if I really feel I need to. The nurse then said "I'll examine you" and pretty much before I could respond, they harshly poked and prodded at my very sore shoulder and said "so it just hurts everywhere then" when I couldn't tell them exactly where the pain was coming from. They booked me in to see the hospital doctor but again said "in future go to your GP" as if I was a waste of time. If I had gone to the wrong service that's absolutely fair enough but the nurses attitude was not OK, they totally made me feel stupid and as though I wasn't worth their help, when I was in extreme pain. I understand the stress staff are under but not everyone is a time waster, I was visibly in pain and distress. I then saw 2 doctors who were much more professional and understanding. They diagnosed me with frozen shoulder which is very painful. The nurse should've been a bit more professional especially with how abruptly they examined my shoulder. It made me feel like I shouldn't use the walk in service ever again, and to be honest I probably won't.
Visited Urgent Treatment Centre on August 2024
Review titled Wansbeck General Hospital
Replied on 12 August 2024
Dear Service user, Firstly, we are very sorry to read your review, this certainly isn’t how we would want you to feel. We would like to look into this further with you and there are a few options which you could consider. Option 1 • With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below: Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
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Review titled Fantastic care
Rated 5 stars out of 5
by Heather - Posted on 14 August 2024
Had a new knee done yesterday. Every single individual was just superb and made my experience the very best it could be. Thank you so much to the surgical team including recovery, the team on ward 15, the team on ward 10 and the physiotherapists. I really appreciated the extremely high standard of care. I cannot recommend this hospital highly enough.
Visited Orthopaedics on August 2024
Review titled Wansbeck General Hospital
Replied on 14 August 2024
Dear Heather, Thank you so much for letting us know about your experience of surgery and treatment at Wansbeck General Hospital, especially so soon after your operation! We are pleased to hear that you felt well looked after and that you received an extremely high standard of care. We will pass your feedback on to the teams which looked after you- they will very much appreciate your kind words. We hope that you are making a good recovery and send you our best wishes. Thank you again, The Experience Team
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Review titled Out standing service !
Rated 5 stars out of 5
by MRS SONIA M SELLARS - Posted on 06 July 2024
Hello, I visited WGH urology department today to have a Cystoscopy. I was nervous about having this procedure. From the moment I stepped into the department I was greeted by the receptionist. I then went in for the procedure, and the nursing staff were so kind and caring, chatting with me and giving me lots of reassurance. The consultant who performed the Cystoscopy made me feel at ease, talking me through everything that was happening. Treating me with dignity, kindness, and respect. I can't praise this department enough. Thank you for making this experience as easy as possible! Keep up the fantastic work!
Visited Urology on July 2024
Review titled Wansbeck General Hospital
Replied on 08 July 2024
Dear Sonia Firstly, we hope you are feeling well after your recent Cystoscopy. Thank you very much for taking the time to share your experience of the Urology Department at Wansbeck General Hospital. It has been a pleasure to read that you were treated with respect, dignity and kindness by the staff and that you were given reassurance from the staff, making your experience as easy as possible. We will be delighted to share your comments with the Urology team at Wansbeck. Best Wishes, The Experience Team
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Review titled Hip replacement
Rated 5 stars out of 5
by Liz Gough - Posted on 28 June 2024
From the moment you step through the door everyone is helpful and you are put at ease because of the caring manner. I had an overnight stay on Ward 10 following hip replacement. The ward, theatre, recovery and the tea ladies were all excellent. Care was second to none. The team work within the various teams was superb. Everyone was a credit to their respective profession. I would not hesitate to recommend Wansbeck
Visited Orthopaedics on June 2024
Review titled Wansbeck General Hospital
Replied on 01 July 2024
Dear Liz, Firstly, we hope that you are making a good recovery from your recent hip replacement at Wansbeck General Hospital. We really appreciate that you have taken the time to review your treatment and are pleased to hear that you felt so well looked after and supported by all of the various staff and teams involved. Your feedback will mean a lot to them, and we will send on your kind words. With our best wishes The Experience Team
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Review titled Brilliant Experience.
Rated 5 stars out of 5
by Paul Barber - Posted on 03 June 2024
I attended Wansbeck Hospital this afternoon after losing the balance falling on the left side of my body with my little finger taking the full force on the fall . I was seen by a Nurse Practitioner who sent me for an x-ray. Outcome my little finger was dislocated. The Nurse Practitioner tried numerous times to realign the finger but to no avail. Outcome I will receive a telephone 📞 call within 3 days from the Trauma Clinic Cramlington Hospital. The medical staff that looked after me were a great bunch of extremely professional staff. Patient care was second to none and treated me with the upmost respect. Mind we did have a good laugh which made me feel at ease given that my finger was in a lot of pain. Grateful Thanks to all the staff that were involved in my care.
Visited Urgent Treatment Centre on June 2024
Review titled Wansbeck General Hospital
Replied on 04 June 2024
Dear Paul, It was a pleasure to read your review about the treatment which you received at Wansbeck Hospital. It sounds like the staff were able to reassure you and put you at ease- a bit of humour and understanding can go a long way when you’re in pain! We will forward your kind words on to the team at Wansbeck, and we hope that you are looked after just as well when you attend the Trauma Clinic. Thank you for taking the time to give us your feedback. The Experience Team
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Review titled New Knee
Rated 5 stars out of 5
by Lynn Hetherington - Posted on 13 May 2024
I had new knee replacement on 08/05/2024. I would like to share that my experience from going in to coming out was absolutely brilliant. Everyone had a smile on their face and absolutely nothing was a problem for them. I can’t praise them enough. Many Many thanks
Visited Orthopaedics on May 2024
Review titled Wansbeck General Hospital
Replied on 13 May 2024
Dear Lynn, Firstly, we hope you are having a smooth recovery from your recent surgery. Thank you very much for taking the time to leave a review of your experience with our team at Wansbeck General Hospital. It has been a pleasure to read that your experience was brilliant, all of the staff were happy and nothing was a problem to them. We will share your lovely comments with the team on Ward 10. Best wishes, The Experience Team
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Review titled Fantastic facility
Rated 5 stars out of 5
by Julie - Posted on 16 May 2024
I was on holiday in Northumberland last week and had a fall in York when travelling to Seahouses from Dorset. I went to this hospital to get checked out as I had sustained a cut over my eye and had previously suffered a stroke back in November 2023. Everyone I encountered in the hospital was kind, friendly and very helpful. The nurse who guided me through the visit was exemplary. I came away feeling reassured that I was ok. Thank you all.
Visited Urgent Treatment Centre on May 2024
Review titled Wansbeck General Hospital
Replied on 17 May 2024
Dear Julie, Firstly, thank you for taking the time to leave a review of your experience of Wansbeck General Hospital. It has been wonderful to read that every member of staff you encountered were kind, friendly and helpful and that you came away feeling reassured. We hope you have been able continue to enjoy your holiday in Northumberland and that the cut over your eye is healing well. We will take pleasure in sharing your lovely comments with the team that were involved with your care and treatment. Best wishes, The Experience Team
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Review titled Gynaecology and Day Surgery
Rated 5 stars out of 5
by Christine Kay - Posted on 10 May 2024
Excellent service with professional and compassionate staff who explained everything and kept me calm. There was some confusion about what was going to be carried out and what was actually carried out, which was clariified by a phone the next morning.
Visited Gynaecology on May 2024
Review titled Wansbeck General Hospital
Replied on 10 May 2024
Dear Christine, Thank you for sharing your review of the care you received while visiting our departments at Wansbeck Hospital. We are pleased to hear any confusion was dealt with in a timely way. We will be sure to forward your kind words to the staff involved in your care. With Best wishes, The Experience Team.
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Review titled Top Quality Service
Rated 5 stars out of 5
by Allen Henderson - Posted on 05 June 2024
I recently had treatment for an inguinal hernia repair at Wansbeck General Hospital, and I cannot praise the staff and services enough. From the moment I arrived, I felt welcomed and cared for. The medical team on ward 15 demonstrated exceptional professionalism, compassion, and expertise. They took the time to explain my treatment plan thoroughly, ensuring I understood every step. The nurses were attentive, ensuring my comfort and well-being throughout my stay. The cleanliness and organization of the hospital were impressive. The facilities were modern, and safety protocols were diligently followed. It’s evident that patient care is their top priority. I extend my heartfelt gratitude to everyone on ward 15, especially the consultant who performed the operation; for their dedication and commitment to providing outstanding healthcare. Thank you for making a challenging time more manageable and for your unwavering support. I wholeheartedly recommend Wansbeck General Hospital to anyone in need of medical care.
Visited Gastrointestinal and Liver services on May 2024
Review titled Wansbeck General Hospital
Replied on 05 June 2024
Dear Allen, We hope that you are making a good recovery from your operation and are very pleased to hear that we were able to make a difficult time easier for you. It is reassuring to know that you felt so well cared for and were impressed by the staff, processes, and facilities on Ward 15 at Wansbeck Hospital. We will make sure that they receive your feedback, and are sure that they will feel proud of the service which they have given you. Thank you for your review, and our best wishes, The Experience Team
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Review titled Excellent Care at Wansbeck Hospital
Rated 5 stars out of 5
by Linda - Posted on 13 May 2024
I had a knee replacement on 9th May. I needed an overnight stay. I was very well cared for by all involved. Staff were very friendly, helpful, supportive and professional. There was good communication prior to and during my stay in the Wansbeck. Received good information post surgery linked to a comprehensive discharge plan. Thank you to all involved!
Visited Orthopaedics on May 2024
Review titled Wansbeck General Hospital
Replied on 14 May 2024
Dear Linda, Firstly, we hope you are having a smooth recovery after your recent surgery. Thank you for taking the time to leave feedback about your recent overnight stay at Wansbeck General Hospital. It has been a pleasure to read that you were very well cared for, the staff were friendly, helpful and supportive. We are delighted that you received good communication prior to, during and post-surgery. We will take great pleasure in sharing your lovely comments with our team on Ward 10 at Wansbeck. Best Wishes, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust