University Hospital Of North Tees
Hardwick Road, Stockton-on-Tees, Cleveland, TS19 8PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Staff
Rated 5 stars out of 5
by Lesley McCheyne - Posted on 03 August 2024
This review is for the Lung Physio who sees me as an Outpatient. She has been so helpful and supportive I can not praise her enough. Thanks to her I am actually enjoying these appointments with her. Thank you so much
Visited Respiratory Medicine on August 2024
University Hospital Of North Tees has not yet replied.
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Review titled Ward 25 Respiratory care incredible nursing
Rated 5 stars out of 5
by Lisa ward - Posted on 30 August 2024
Please could you forward our family gratitude to e and her team all staff hca’s , domestics , catering on ward 25 respiratory for outstanding care and compassion and granting a dying gent his final wish to be in butterwick hospice where his late wife was cared for . It was magically granted and within one hour on a bank holiday a gracious farewell hugs all round emosh from us and genuine care above and beyond , the paramedics moving him were exremely kind caring and gracious in the short ride from hospital and our loved one d smiled as he could only hear the birds singing looking out to the garden in peace as he left this world 12 hours later where he wanted to be x we will never be able to thank e and l and staff enough for pushing and taking time to make calls and the speed it happened it was very beautiful for firstly d and for his bro and us his extended family . Please can you really this to e and team on ward 25 and if they may be recognised in any award way we think this is the ultimate care , thank you NHS 🌈🙌🙏🏼
Visited Respiratory Medicine on August 2024
University Hospital Of North Tees has not yet replied.
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Review titled 2 lovely staff, surgical decision ward- waiting room
Rated 2 stars out of 5
by Kelly - Posted on 05 August 2024
On Friday 2nd Aug I attended accident and emergency I had to have an emergency MRI on Saturday morning, there where two staff members that really stood out as carrying and considerate. I had a long wait and e (with a green tabard) was always checking on me and asking me how I was doing. She kept chasing the Dr for me as she knew I had been waiting for hours. The lady with the black tabard I didn’t get her name but she was also extremely helpful and made me feel at ease. I could hear how helpful they were to everyone even when a patient rang up and was shouting at one of them. They remain professional, and were just so lovely and reassuring. I think they should be recognised for the lovely caring considerate people they are. They are doing a great job!! Thank you both so much 😊
Visited General Surgery on August 2024
University Hospital Of North Tees has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
I had to bring my mother to the Urgent Care Department at North Tees Hospital as she had recently banged her head and she had started getting 'panda eyes'. We needed to make sure this was not caused by a bleed on the brain. The service we received was excellent. She had her blood pressure, pulse, and temperature taken, and was seen less than 10 minutes later. The practitioner who assessed my mother was very efficient and caring. She explained what she was doing, and why she was doing it. She also told my mother all the symptoms she needed to look out for in case her condition deteriorated. She then gave my mother some literature to read at home. I just wanted to express my thanks for the kind, efficient and caring service she received from all the staff we came across. Many thanks.
Visited Don't know on June 2024
University Hospital Of North Tees has not yet replied.
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Review titled Disappointed with service
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
Wife went in and was in for over a week, had to get district nurses to call and tell the ward about her caferter. When enquiring had it been flushed could not get a straight answer and asked about her caferter change they had booked her in for the operation but was not done as thearter busy. Explained she aready had a caferter and just needs a change. Could not get a straight anwser and when we told them the family had power of attorney was told they do not take notice of this. Also when you interump the staff as they are not answering your question ot they are not givining you the correct information all you get told interup me again i will put the phone down when she did come out she was worse than when she went in. Also GP still awaiting her discharge papers as there is items that need attention All the time she was in worried asthe answer where not there as they made you feel that do not ask you are a nothing
Visited General Medicine on June 2024
University Hospital Of North Tees has not yet replied.
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Review titled Great professional service and caring team
Rated 5 stars out of 5
by M mcintosh - Posted on 11 June 2024
My dad is back on this ward after amazing support from a stroke 3 and a half years ago. This recent admission has been treat with professionalism and care that is clearly based in continuity of care. It's lovely to see the team has changed very little and although he does not remember them they have remembered his character and its made his stay easier for him. We as a family think this ward is remarkable and again every encounter with domestics, hostesses, nurses, pharmacy HCA, physio and speech and OT has been outstanding and the enhanced carers who support when he is particularly struggling. What a great team a lovely ward and after such a long period between admission still delivering exceptional care.
Visited Stroke on June 2024
University Hospital Of North Tees has not yet replied.
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Review titled Brilliant experience in urgent care
Rated 5 stars out of 5
by JHall - Posted on 05 July 2024
I would just like to feedback to you and give thanks for the excellent service I received in urgent care last Friday evening 28th June. Having tried to get a doctor’s appointment without success I ended up attending urgent care with a problem with my left eye. After a pretty long wait due to low numbers of doctors available, I eventually got in to see the doctor. I was attended to by a Scottish gentleman who was brilliant. He diagnosed the issue, provided some eye ointment and advised I needed to attend James Cook Eye A&E the following morning. I attended Eye A&E at James Cook the following morning and they confirmed his diagnosis. The staff in Urgent Care are excellent event though they are constantly under pressure. Please pass my thanks to the department and to the doctor that treated me.
Visited Accident and emergency services on June 2024
University Hospital Of North Tees has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anthony c - Posted on 25 June 2024
I had an appointment with a nurse from the diabetic clinic at 1pm on the 24/06/24. This was my first visit to meet the nurse. She was excellent at explaining processes. She had warmth, empathy and understanding. Thank you
Visited Diabetic Medicine on June 2024
University Hospital Of North Tees has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Jane Ford - Posted on 14 May 2024
With my son in law I recently was a birthing partner to my daughter for the delivery of my first grandson, I initially was very apprehensive about this but from the moment I entered the maternity delivery suite I could feel how relaxed & calm the environment was, staff were welcoming, professional and reassuring. The care, patience and compassion my daughter received from midwives and HCA who cared for her was exemplary. It was her first baby and she wasn’t the easiest of patients ( she is laughing about it now ) but staff did their upmost to keep her calm and in control. They supported her to safely deliver a beautiful boy. Thank you for the quality care both mum, baby and myself received .
Visited Maternity services on May 2024
University Hospital Of North Tees has not yet replied.
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Review titled Saved my life”
Rated 5 stars out of 5
by Lesley McCheyne - Posted on 03 August 2024
I was admitted to A & E with Pneumonia, Sepsis, Septic Shock, Respiratory Failure and Kidney Failure. If it had not been for the doctors quick diagnosis and treatment I would have died. My poor daughter was on her own and hysterical as I was so poorly but the staff kept her up to date and informed with everything they were doing. Thank you so much.
Visited Accident and emergency services on April 2024
University Hospital Of North Tees has not yet replied.
Information supplied by North Tees and Hartlepool NHS Foundation Trust