University Hospital Of North Tees
Hardwick Road, Stockton-on-Tees, Cleveland, TS19 8PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service at such short notice.
Rated 5 stars out of 5
by Mr David Wheatley - Posted on 10 April 2024
Following a 111 telephone call on Sunday 7th April I was given a very rapid appointment to attend emergency care at 1pm I was seen within 20 minutes having registered with the extremely efficient and caring staff at reception. My examination and preliminary diagnosis' was carried out by the medical practitioner on duty at the time who again was very professional and very very reassuring. I attended with my wife who is a medical doctor (retired) and to say we were very impressed would be an understatement. First class care received leaving us feeling that we were privileged to have been referred to North Tees Hospital.
Visited Accident and emergency services on April 2024
University Hospital Of North Tees has not yet replied.
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Review titled Podiatry
Rated 5 stars out of 5
by Graham - Posted on 10 April 2024
Evidently my review needs changing, so today I went to have my foot ulcers redressed, the podiatrist was very professional kept me informed of how my wounds were progressing, and very supportive of my on going issues I have been receiving treatment for foot ulcers for several months, (can I just say that podiatry is not on the list of departments.) I am seen at the hospital due to needing more attention, as I am a long standing diabetic, and have cancer. I have been given care by several podiatrists, evidently I can’t give names, however they are a mixed bunch of amazing caring people, very professional in their own ways. Which makes for great support at each visit. Makes my week seeing them. Evidently my review needs changing, so today I went , the podiatrist was very professional kept me informed of how my wounds were progressing, and very supportive of my on going issues
Visited Don't know on April 2024
University Hospital Of North Tees has not yet replied.
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Review titled True heroes
Rated 5 stars out of 5
by Emma - Posted on 04 April 2024
I was admitted to the sdu on 24th March and was very poorly when I first arrived. I will be forever grateful for the care and treatment I received from all members of staff responsible for my care. Today marks the 11th day of my stay & what a difference these amazing people have made to both my mental and physical health. To them they are just doing their job, to me, its so much more than that. North Tees &Hartlepool trust you have an incredible team on the surgical decisions unit! Thank you to each and everyone of you responsible for my care over the last few weeks (this is the 3rd time I have been admitted this year).
Visited Don't know on April 2024
University Hospital Of North Tees has not yet replied.
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Review titled “Saved my life”
Rated 5 stars out of 5
by Lesley McCheyne - Posted on 03 August 2024
After being transferred from A & E I was in ITU for 5 days. Although I can not remember all of my time there what I can remember is all staff were fantastic. My family stated they kept them informed of my progress and what treatment I was getting. All staff were friendly and knowledgeable. I do remember trying to pull out Cannulas and shouting that I needed to be discharged and the staff were out to get me, as my condition improved I was so embarrassed by this that U could not apologise to the staff enough. They informed me that it was very common for patients to experience delusions due to all the strong medications and the illness itself, they put my mind at ease. The only negative I have is that being a conscious patient I would have liked a commode by the side of my bed. The staff, all of them, are brilliant, experienced and approachable, I can’t thank them enough.
Visited Intensive Care on April 2024
University Hospital Of North Tees has not yet replied.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Lesley McCheyne - Posted on 03 August 2024
After being in A & E, then ITU I was transferred to ward 25. I can honestly say that all the staff, doctors, nurses, support staff, cleaners, volunteers, all I came into contact with were fantastic. They were all friendly, experienced, empathetic and supportive. I do not like being in hospital but I can say with all honesty is that I actually did not mind being a patient on ward 25. The food was good, ward was very clean, staff would spend time talking and having a laugh with me which is just what I needed. Everyone I came in contact with enjoyed their jobs and were happy, again this makes the ward special. Many thanks.
Visited Respiratory Medicine on April 2024
University Hospital Of North Tees has not yet replied.
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Review titled Great Service from Lung Health
Rated 5 stars out of 5
by Jolene Hainey - Posted on 24 April 2024
I went for a chest X-ray with Lung health dep. very, very friendly and efficient staff. They were signposting me to the correct place. Girls who were doing the chest x-ray were professional and friendly.
Visited Chronic Obstructive Pulmonary Disease on April 2024
University Hospital Of North Tees has not yet replied.
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Review titled Exemplary
Rated 5 stars out of 5
by Brenda - Posted on 10 March 2024
The hospital was clean, airy, staff friendly and helpful. Plenty of parking at very realistic pricing, far more so than other hospitals
Visited Respiratory Medicine on March 2024
University Hospital Of North Tees has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Peter Taylor - Posted on 29 March 2024
I have had ongoing ear problems for 8 months and was eventually able to get an appointment with an ENT consultant. I had an MRI scan around 4 weeks prior to the ENT appointment. It was clear on entering the room the consultant had not looked at the scans as he asked me " have you had your scan" I sat down and he brought up 3 scans upon his computer screen. He flicked through them and possibly took 3 seconds on each. No exaggeration. He then said there did not appear to be anything amiss in the scans, although I read the report myself on the NHS app and there were 2 areas that stood out for me but he did not explain. I told him I'm not imagining this pain however he did not offer any advice on what it may be or to whom I should turn to next. All he offered was to return in the summer for a hearing Test. During the meeting he did not once look in the affected ear, in my throat or my nose. I was left very disappointed and the meeting lasted all of 10 minutes. I have sat suffering in silence however I am not prepared to do so any longer. The consultant in my opinion showed no interest in my well being and showed a total lack of interest.
Visited Ear, Nose & Throat on March 2024
University Hospital Of North Tees has not yet replied.
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Review titled Amazing Care
Rated 5 stars out of 5
by Chris - Posted on 18 March 2024
I’d like to leave feedback for someone who was working on Ward 40 and looking after my Uncle. It was a very difficult time for myself and he was amazing, he kept me up to date every step of the way and so reassuring. He spent time listening to me and went above and beyond to help.
Visited Don't know on March 2024
University Hospital Of North Tees has not yet replied.
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Review titled Worst wait time in north east
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2024
Visited with acute trauma to my kid, swollen red hand had to wait 3 hours without much information about likely time to be seen or any help. Went to james cook university hospital after getting fed up where we were seen in 45 minutes
Visited Accident and emergency services on March 2024
University Hospital Of North Tees has not yet replied.
Information supplied by North Tees and Hartlepool NHS Foundation Trust