Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding service
Rated 5 stars out of 5
by Wendy Noble - Posted on 21 May 2024
Last Sunday, I came a cropper on a slippery, muddy bank and landed on my wrist. I thought it might be fractured. I arrived in A&E at around 5pm. By 5.30 I had been triaged, xrayed and given an appointment to come back at 8pm. Duly arrived and waited 30 minutes. Seen, diagnosed and treated. On Monday afternoon the discharge letter was on my GPs portal in East Yorkshire. Everyone from reception, triage, xray and practitioner were all brilliant. What an outstanding service from beginning to end from this incredibly hardworking team. As a retired NHS consultant I honestly can say I've never seen better. Oh, and they didnt know I was a doctor so it certainly wasn't mates rates!
Visited Accident and emergency services on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 24 May 2024
Dear Wendy Thank you for taking time to leave such a positive review of your experience of the Emergency Department and I was pleased to learn of the outstanding service you received. I will share your feedback with the team today who I am sure will be thrilled to know of the impact they had on your care. With best wishes Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Incredible care
Rated 5 stars out of 5
by Janet ziter - Posted on 18 April 2024
My Mother was in ward 31 for just over 5 weeks, every nurse, dr , occupational therapist , physical therapist and ward staff showed great care , compassion and professionalism Such great detailed care was given
Visited Orthopaedics on April 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 April 2024
Dear Ms Ziter, Thank you for taking the time to leave a review regarding your mother’s recent admission, I shall have pleasure in passing your compliment onto the staff on ward 31, including our therapy team, who I am sure will be thrilled to know the impact they had on your mother’s experience. With best wishes, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Wonderful Care
Rated 5 stars out of 5
by David Sherman - Posted on 04 May 2024
I arrived at Tunbridge Wells Hospital early Sunday Morning with my wife as I was experiencing a very uncomfortable pain in my chest I felt concerned something was not right fortunately I did not have to wait long before the very pleasant triage nurse sent us straight through for ECG then I was sent to the assessment area treated with kindness the whole time tests showed a cardiac problem I was taken to the Coronary heart Unit and treated with respect and kindness I had an angiogram on the Monday and went home on Tuesday to recover I would like to say a huge thank you to everyone.
Visited Cardiology on April 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 07 May 2024
Dear David Thank you for submitting your feedback and for sharing your experience with us. Though I was sorry to read you were unwell it was good to read that you were seen quickly and treated with kindness and respect. I hope you are recovering well and rest assured I will I forward this feedback to the management teams for them to share with the staff who I know will appreciate your kind words. Best wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great Care
Rated 5 stars out of 5
by Katy Shaw - Posted on 15 April 2024
The staff in A and E (Resus) were brilliant at looking after my mum. They thoroughly investigated the illness that she had been taken in for and also looked at other issues. They were very kind
Visited Accident and emergency services on April 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 17 April 2024
Dear Katy Thank you for taking the time to submit your feedback on your mum's recent experience when attending the emergency department (ED). Though I was sorry to read your mum was unwell, I was pleased to learn that the staff she saw were brilliant and fully investigated the illness and other issues. Please be assured I will pass your feedback onto the ED management team so it can be shared with the staff who I know will appreciate such kind words. Kindest regards Sylvia PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great Service
Rated 5 stars out of 5
by Roy J Smithers - Posted on 05 April 2024
Had an appointment to day with Orthopaedic clinic I would like to say the service received from booking in to seeing the Dr was excellent. The level of attention and explanation from the Dr was first class I left with a clear plan of the way forward. Many thanks.
Visited Orthopaedics on April 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 April 2024
Dear Mr Smithers, Thank you for taking the time to leave a review regarding your recent appointment with orthopaedics. I am pleased you had a first class experience and a clear plan was made. I shall have pleasure in sharing your experience with the orthopaedic management team who I am sure will be delighted to know of the impact the staff had on your care and treatment. Sylvia PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great service
Rated 5 stars out of 5
by Katy - Posted on 24 April 2024
Friendly Caring service We were treated fairly quickly despite it being very busy The staff in all departments were very efficient
Visited Accident and emergency services on April 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 24 April 2024
Dear Katy, It was lovely to read of your experience at the hospital recently and thank you for taking the time to share this with us. Kind regards Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Extremely great department
Rated 5 stars out of 5
by S orourke - Posted on 06 May 2024
I arrived and was made extremely comfortable I have a disability and everyone was kind and welcoming. My planned knee replacement went ahead by such professional staff who went above and beyond. I want to say such a big thank you. I promise that I am still exercising and that it feels very strong I just love it.
Visited Orthopaedics on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 May 2024
Dear patient Thank you for taking time to leave your review. It was lovely to read that everyone was kind and welcoming when you underwent your knee replacement surgery. I will forward your kind words to the orthopaedic management team to share with their team who I know will be pleased to read you are keeping up with the exercises, well done. Best wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Outstanding maternity experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
Was under the care of the maternity unit between 04/03 and 08/03 covering antenatal, delivery and postnatal care in relation to the birth of my daughter (07/03/24). I cannot thank the team enough for the exemplary care that was provided throughout my stay; both to me, my daughter and my husband. Every single staff member was attentive, professional and caring throughout every stage of my stay and are a credit to both the hospital and the NHS. One particular midwife was professional, confident and offered a level of care way beyond her years of experience; another offered me practical and compassionate care throughout and offered a sense of calmness when my husband and I needed it the most. The student midwife who led my labour and delivery; is a huge credit to her training and mentors and I can’t think of anyone else better placed to be in the profession. Society can be so quick to offer judgment and criticism when things go wrong and praise can be rare and infrequent. In this instance, there is no amount of words to describe how truly grateful I am for all staff members I came across and I will be forever singing the praises of the team. If there is any other way I can provide positive feedback to the maternity team, I would be very willing to do so.
Visited Maternity services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 13 March 2024
Good morning, Congratulations on the birth of your daughter and thank you for taking the time to share such lovely feedback on your experience of the maternity care you received recently. It is wonderful to receive such recognition and praise and we will certainly share your review with the maternity management team today who I'm sure will be delighted to know of the impact the team had on your care with us. With best wishes, Lianne PALS Team Leader
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Review titled a very kind Doctor who explained everything clearly
Rated 5 stars out of 5
by Mrs Patricia Joan Selby - Posted on 20 March 2024
I went to A&E on Monday afternoon after tripping and falling badly on a kerb stone. The Doctor who explained everything clearly and was very helpful. It turned out I have a couple of crack on my right pelvis and possibly crack ribs. Doctor was happy for me to go home as I could just about walk. My husband I had used a walking stick which I found easy to use. We left it in the A & E waiting room by mistake and didn't think we would find it again, but we did have other sticks at home. On leaving we enquired at reception and found that someone had kindly handed it in. Please thank the Doctor and assure him that I am using the stick and would be grateful if you could pass on my thanks and reassure him I am doing as I am told. Many thanks
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 22 March 2024
Dear Mrs Selby Thank you for taking the time to share such kind words following your Emergency Department (ED) attendance on Monday. It was lovely to read that the doctor who treated you explained everything clearly and was helpful and it was great news that someone kindly handed your walking stick in. I will today share your feedback with the ED management team for them to pass on to doctor that you are using the walking stick and doing as you were told. Wishing you a speedy recovery. Best wishes Sylvia PALS Officer
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Review titled Labour, delivery and after
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2024
I went into labour with our first baby in March 2024. I was admitted for pain relief and review. All of the service and care I received were very good. However, it was a bank holiday weekend and I do feel as though I was forgotten about and had to seek someone out for pain relief at times. Everything seemed to take far longer which I get as there are less staff on bank holiday weekends. I was made to stay in hospital as I had an infection after the birth. There were several cases where things had been ticked on my medical forms that weren’t correct. And I don’t feel as though people read my notes so I had to keep repeating myself to every new person. Things could have been explained better to me than they were about why these decisions where made, what they were looking for etc. For my partner he did feel as though he was a second class citizen. Nobody really tried to talk to him or ask him anything about our son when he was born. Throughout our stay he was not able to get food from the trolley at meal times which is hard because then he’d have to leave me to get something to eat as we were in hospital longer than we expected. He found this especially hard when I was in labour. We had to ask for a bed for him to sleep on which was an air bed that deflated and even then it was almost felt like an inconvenience to them. All in all my baby and I were taken good care of but I do feel that some improvements could be made for the partners. It is also an important time for them.
Visited Neonatal Care on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 04 April 2024
Good morning, Thank you for taking the time to submit a review of your patient experience during your recent labour, delivery and aftercare. I was pleased to read that some aspects of the care you received were very good though sorry to learn of the concerns you raise. Please do not hesitate to contact the PALS team using the contact details below so that we may discuss your concerns further and thank you for bringing this to our attention. Kindest Regards, Sylvia PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust