Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff!!!
Rated 4 stars out of 5
by Kiara - Posted on 02 May 2024
I visited the Admissions Lounge for a planned surgery today and it was my first ever. I was so overwhelmed and upset but the response from the staff there was more than I could have asked for. The receptionist was quite honestly an angel as were they all! They made me feel so much better. The nurses and support workers as always were so caring and cheered me up through an extremely tough time especially when my surgery was cancelled last minute. They truly went above and beyond and have made me feel better about coming for my surgery next time. I just don't think I thanked them as much as I should've so I really hope this gets passed on to them somehow. Thank you all so much :)
Visited Don't know on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 03 May 2024
Dear Kiara Thank you for taking the time to share this feedback with us. I was sorry to read that your surgery was cancelled at last minute but it was lovely to read that during this extremely tough time you felt cared for by all the team in the admission lounge. I was pleased they cheered you up and made you feel better about having to come back for your surgery at a later date. I will of course share this feedback with the team who I know will appreciate you kind words. Best Wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great person Marwa CCU unit
Rated 5 stars out of 5
by Sherif Farrag - Posted on 23 May 2024
I want to give a review about the department and the people who are in the CCU unit and her great support and patience with me whilst I was by their care.
Visited Cardiology on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 24 May 2024
Dear Sherif Thank you for taking the time to submit your review. It was lovely to read your kind words and how Marwa supported you during your time on CCU. I will have great pleasure in forwarding this onto the ward team who I know will appreciate your lovely words. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Ward 20
Rated 5 stars out of 5
by Samantha grey - Posted on 16 May 2024
Would like to express a huge Thankyou to the lovely staff on Ward 20 Thankyou for taking such good care of me for my stay, excellent nurses and care staff, very attentive and kind Thank you
Visited Endocrinology and Metabolic Medicine on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 16 May 2024
Dear Samantha Thank you for taking the time to submit your review. It was lovely to read that the staff on ward 20 were attentive and kind to you during your admission. I will have great pleasure in forwarding this onto the team on the ward team who I know will appreciate your lovely words. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled badly
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
my husband got metal in his eye while working, his eye hurt a lot and watered. we waited two hours before the nurse asked some questions and told us to wait another 3 hours. this is normal??? there are cases when people can wait, but there are really cases when you just need to get help first... I'm shocked... I don't understand the system...
Visited Accident and emergency services on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 10 May 2024
Good morning, Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent care
Rated 5 stars out of 5
by Patricia Quieros - Posted on 03 May 2024
I attended for an orthopaedic appointment. I required an x Ray which was done by kind and cheerful staff.I was then very fortunate to see my consultant who was superb and explained everything. Everyone was kind and I left feeling I know what to expect .
Visited Orthopaedics on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 07 May 2024
Dear Patricia Thankyou for taking the time to submit your review. It was wonderful to read that when you attended the for an x-ray during your appointment, the staff were kind and cheerful. I am pleased the orthopaedic consultant explained everything to you and put your mind at rest as to what to expect. I will share your kind words with everyone involved. Best Wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Outstanding service in A&E
Rated 5 stars out of 5
by Wendy Noble - Posted on 16 May 2024
Last Sunday, I came a cropper on a slippery, muddy bank and landed on my wrist. I thought it might be fractured. I arrived in A&E at around 5pm. By 5.30 I had been triaged, xrayed and given an appointment to come back at 8pm. Duly arrived and waited 30 minutes. Seen, diagnosed and treated. On Monday afternoon the discharge letter was on my GPs portal in East Yorkshire. Everyone from reception, triage, xray and practitioner were all brilliant. What an outstanding service from beginning to end from this incredibly hardworking team. As a retired NHS consultant I honestly can say I've never seen better. Oh, and they didnt know I was a doctor so it certainly wasn't mates rates!
Visited Accident and emergency services on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 17 May 2024
Dear Wendy, Thank you for taking the time to leave such a positive review of your experience of the Emergency Department and I was pleased to learn of the outstanding service you received. I will share your feedback with the team today, who I'm sure will be thrilled to know of the impact they had on your care. With best wishes, Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2024
Over-crowded waiting area. The clinic ran 1 hr and 30 mins late. I was treated with contempt by a junior doctor on a power trip. Given a patient-initiated follow-up without any details of how to get an appt. Asked three times and met with silence ? Needed a patient-initiated follow-up and was told by a rude Booking Team member that the only appt was for Feb 2025. When pointed out that the pifu/sos appointment details on the nhs website were not being met told not her problem and to go and query this with the writer of website ? Do not accept patient-initiated follow-up is my advice as it is a ruse to get rid of you. Staff attitudes at this hospital are appalling.
Visited Ear, Nose & Throat on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 22 August 2024
Good morning, Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent care and support
Rated 5 stars out of 5
by SusanB - Posted on 19 June 2024
I was admitted by ambulance very early in the morning with a fractured hip. The team in A&E were caring, supportive and explained exactly what they were doing at each stage. The team were professional, whilst maintaining a friendly and approachable manner and continually checked how I was feeling and what level of pain I was experiencing so they could give appropriate medication. The professional attitude continued when I was admitted to Ward 30 the following day and after my hip surgery. Across the lovely, smiling nursing team, the cleaner of the room I was in, the doctors and the anaesthetists, the physios, everyone found the time to check how I felt, explain procedures and make my period in hospital as least traumatic as possible. Thank you for helping me when I needed it.
Visited Orthopaedics on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 21 June 2024
Dear Susan, I was pleased to read that you received such caring, professional and supportive care in the Emergency Department and that this continued in ward 30. Thank you for taking the time to provide us with feedback of your experience and I shall share your review with the teams today. I hope you are recovering well. With best wishes, Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Outstanding service
Rated 5 stars out of 5
by Wendy Noble - Posted on 21 May 2024
Last Sunday, I came a cropper on a slippery, muddy bank and landed on my wrist. I thought it might be fractured. I arrived in A&E at around 5pm. By 5.30 I had been triaged, xrayed and given an appointment to come back at 8pm. Duly arrived and waited 30 minutes. Seen, diagnosed and treated. On Monday afternoon the discharge letter was on my GPs portal in East Yorkshire. Everyone from reception, triage, xray and practitioner were all brilliant. What an outstanding service from beginning to end from this incredibly hardworking team. As a retired NHS consultant I honestly can say I've never seen better. Oh, and they didnt know I was a doctor so it certainly wasn't mates rates!
Visited Accident and emergency services on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 24 May 2024
Dear Wendy Thank you for taking time to leave such a positive review of your experience of the Emergency Department and I was pleased to learn of the outstanding service you received. I will share your feedback with the team today who I am sure will be thrilled to know of the impact they had on your care. With best wishes Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Incredible care
Rated 5 stars out of 5
by Janet ziter - Posted on 18 April 2024
My Mother was in ward 31 for just over 5 weeks, every nurse, dr , occupational therapist , physical therapist and ward staff showed great care , compassion and professionalism Such great detailed care was given
Visited Orthopaedics on April 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 April 2024
Dear Ms Ziter, Thank you for taking the time to leave a review regarding your mother’s recent admission, I shall have pleasure in passing your compliment onto the staff on ward 31, including our therapy team, who I am sure will be thrilled to know the impact they had on your mother’s experience. With best wishes, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust