Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Endoscopy
Rated 5 stars out of 5
by Mavis Evans - Posted on 09 January 2023
Had Endoscopy with throat spray, from start to finish I was treated with wonderful care and respect. Before procedure given excellent information, during procedure was comforted and talked to throughout. On completion report was quickly available and looked after until report explained. I’m 84 was grateful for the procedure and speed at being seen.
Visited Gastrointestinal and Liver services on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 January 2023
Dear Ms Evans Thank you for taking the time to submit your feedback regarding your experience when attending the Endoscopy Unit at Tunbridge Wells Hospital. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared amongst all staff in the Unit. Thank you again for your time and interest. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Disturbing Absence of Mask Wearing
Rated 3 stars out of 5
by Anonymous - Posted on 16 November 2022
I brought my partner in on Tuesday 15th November for a routine scan. Both of us are clinically vulnerable - but let's face it, almost everyone attending a hospital is doing so because they are unwell. There are signs everywhere saying you must wear a mask. There are masks and hand sanitising stations at the point of entry. The lack of people - both patients and staff - wearing masks was shocking. I would estimate it as being as little as 1 in 4. Completely unacceptable. And no one challenges anybody. As we enter winter, the NHS will no doubt be experiencing bed shortages as they are filled with sufferers of chronic covid, flu and other infections. I find the complete indifference, selfishness and complete disregard to a practice proven to reduce the rate of airborne infections simply staggering. When you glare at people, they just glare back in an act of utter defiance. You have to assume the same people who make a deliberate decision not to wear a mask, also don't practice hand sanitisation and are probably the same people - again, staff and patients - who congregate under the covered walkways to smoke, often right next to the 'No Smoking' notice... You couldn't make it up. If these requirements are a condition of entry, then why aren't people being challenged? Either everyone wears a mask (unless they can prove they are exempt) or no one does! I see security staff going around. Big guys, bristling with all their protective kit on show.... Passively doing nothing. Absolutely dreadful.
Visited Don't know on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 06 January 2023
Dear Enquirer Thank you for taking the time to submit your feedback via NHS Choices website and please accept my sincere apologies for the delay in responding. I am very sorry to learn of your concerns when bringing your partner to the hospital recently. Please be assured I have passed these to the relevant management teams however would suggest that you contact the Patient Advice and Liaison Service direct so that we can discuss further. Contact details below. Once again I am sorry for your experience and look forward to hearing from you in due course. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Not at all great
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2022
My 83 year grandmother was told by her doctor to go and seek medical help from the hospital so she went down about 1oclock and still now at 9:30 sitting in a chair!! A Chair not a bed a Chair! She is an elderly lady who I must add has cancer and is plonked in a Chair!! Amoung other people! Something needs to happen! I am not happy in the slightest with the service she is recieving!
Visited Accident and emergency services on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 29 November 2022
Dear Relative Thank you for your review and I am very sorry to learn that unfortunately you are not happy with your grandmother's care and treatment when attending Tunbridge Wells Emergency Department recently. Please be assured that I will pass your comments to the management team however if you wish to discuss the matter further then please contact PALS on the contact details provided below. Once again, I am sorry for your grandmother's experience. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Fantastic help
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2022
The a and e department were brilliant when my husband came in. We were seen and treated really quickly. The staff were very professional and caring. Thank you orange RaP for all your help we so appreciate it
Visited Accident and emergency services on October 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 14 December 2022
Dear Patient's wife, Thank you for taking the time to submit your feedback on your recent experience when you and your husband attended Tunbridge Wells Hospital Emergency Department recently. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team, so that it can be shared amongst staff. Thank you again for your time and interest and I hope that your husband has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled wonderful care.
Rated 5 stars out of 5
by martin fryday - Posted on 03 November 2022
admitted on oct 25th via 111 amazing service to assessment unit for urgent attention to high high blood sugar reading the care & attention I received from all staff until my discharge on 28th oct was just wonderful. thank you all very much.
Visited Inpatient Diabetes on October 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 29 November 2022
Dear Mr Fryday Thank you for your email and I am sorry to learn that unfortunately you were unwell and had to attend Tunbridge Wells Hospital. However, I do thank you so much for taking the time to send you kind words and thoughts for the staff that cared for you whilst on the Assessment Unit. Staff always appreciate receiving such praise, so please be assured that I will pass your comments onto the team. I thank you again for your time and interest. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Another visit, another day of First Class care.
Rated 5 stars out of 5
by Elizabeth - Posted on 13 October 2022
I attended on Tuesday 11th October for a hernia op., expecting to have a 2 night stay. From beginning to end my treatment was exemplary. Notwithstanding all the pressure we know the NHS is under, there was no hint of it this week - nor has it been manifest at any time over the last 6 years, during which time I've had bowel cancer surgery. Just to say "thank you" to the entire team will never be enough - yet that's all we can say - "Thank You" !!! And... I was allowed home the very same evening : simply superb !
Visited General Surgery on October 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 December 2022
Dear Elizabeth Thank you for taking the time to send your feedback on your recent experience when attending Tunbridge Wells Hospital for surgery. Staff always appreciate receiving such praise and kind words, so please be assured that I will forward to the Surgical Management Team, so that it can be shared with staff. Thank you again for your time and I do sincerely hope that you have made a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Fantastic Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2022
My client was at hospital, and the Dr who cared for her was fantastic! (Dr Fell) He was caring, kind, thorough, and understanding!
Visited Accident and emergency services on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 05 October 2022
Dear Sir / Madam Thank you for taking the time to submit your review regarding Dr Fell who cared for you client when attending the hospital recently. Please note that staff always appreciate hearing such kind words, so if you would kindly give further details, for example what department your client attended, then I will ensure that your message is passed to them. Thank you again for your time and I do hope your client has now made a full recovery. With kind regards Jane Williamson PALS Officer
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Review titled 5 star service
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Childrens A&E - We were booked in and seen quickly (possibly due to the nature of the visit). The staff were friendly, reassuring and kept us informed. We were there for 3 hours and even got a cup of tea. My son and I were very pleased with the treatment and diagnosis provided and felt very well cared for by all the staff involved. We left saying we had a 5 star service. Thank you.
Visited Accident and emergency services on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 September 2022
Dear Parent Thank for taking the time to submit your kind words and praise for the staff and service you and your child received when attending the Emergency Department recently. Staff always appreciate receiving such praise, so please be assured that your comments will be passed to the management team, so that they can be shared amongst staff. I thank you again for your time and do sincerely hope that you child has made a full and speedy recovery. With Regards Jane Williamson PALS Officer
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Review titled Thank you
Rated 4 stars out of 5
by Kim - Posted on 30 September 2022
Attended this morning with a dreary in pain 10 year old and was triaged, diagnosed and medication dispensed within 4 hours. All of the staff in the children's unit were amazing, polite and caring towards myself and my daughter and I thank you all for making what could have been an awful experience a good one.
Visited Children's & Adolescent Services on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 05 October 2022
Dear Kim Many thanks for taking the time to submit your review of when bringing your child to Tunbridge Wells Hospital Emergency Department recently. I am pleased learn that given the circumstances you and your child did have a positive experience. Staff always appreciate receiving such comments, so please be assured that I will forward your kind words to the management team so that it can be shared amongst staff. I thank you again for your time and interest and do hope that your child has now made a full recovery. With kind regards Jane Williamson PALS Officer
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2022
Left my partner with hardly any information after coming into A&E, was told he needed surgery in the next couple of days and was left with a dislocated and fractured wrist for 2 weeks in loads of pain. Was finally called for surgery went in at 7.30am and didn’t come out til 8.30pm after being told he’d be done within 5 hours. I was left in the dark about everything not even a phone call to say he’s ready, that had to come from him. Staff were lovely but just didn’t keep us updated enough. Just can’t believe someone can be left that long with no information and in that much pain and discomfort.
Visited Orthopaedics on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 September 2022
Dear Sir / Madam Thank you for taking the time to submit your comments. I am very sorry to learn that your partner was left suffering with pain prior to surgery and unfortunately you were not kept up to date on the day of the procedure. If you would like your concerns investigated further can you please contact the Patient Advice Liaison Service either via email or telephone, details as below, so that they can be discussed further. Again I am very sorry for your experience but do thank you for your kind words regarding the staff. I do hope that your partner has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust