Trafford General Hospital
Moorside Road, Urmston, Manchester, Greater Manchester, M41 5SLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding and exceptional.
Rated 5 stars out of 5
by James Anderson - Posted on 03 August 2024
After taking a tumble today and severely twisting my right knee so it bent the wrong way..!!! Inwards..!! After thinking I had snapped my right leg. The staff and service that I received today was above and beyond outstanding and exceptional. Checked in, pain relief administered, X-ray taken, results back, advice given and leg immobilised all within the hour. Every member of staff there was outstanding!! Please pass this onto all the staff there as I love them all..! Massive respect and thanks to each and everyone of them. The care and cheerful whit of the staff was outstanding. Highly recommend. Thank you all again.
Visited General Medicine on August 2024
Review titled Trafford General Hospital
Replied on 12 August 2024
Dear Mr Anderson, Thank you for your positive comments posted on the NHS website regarding the care you received at the Urgent Care Centre at Trafford General Hospital (TGH). It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you received the care that you required in a timely manner and that every member of staff was outstanding, leaving you with massive respect and thankful to each of them. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division for the Emergency Care Village, who will share your comments with the staff involved. Yours sincerely, Patient Experience Team Trafford General Hospital
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Review titled Cycle parking
Rated 3 stars out of 5
by A Cyclist - Posted on 28 July 2024
My comment is not about the healthcare, appointment process or staff, all of which were excellent. I would simply like to see better cycle parking at the hospital & better publicity about it. The “Getting Here” page of the website says “We strongly recommend using active travel or public transport to get to Trafford General Hospital”. However the second link on the home page is “Car Parking” with no mention of any cycling facilities on the page. The “Cycle” section of the “Getting Here” page says “We have cycle racks to lock your bike up outside all the hospital.” However there were none in sight anywhere near the Red Outpatients entrance & no obvious signs saying where they were. The downloadable map of the hospital site doesn’t even mark any cycle parking (the 5 car parks are clearly marked as you’d expect). Could I suggest the hospital provides some basic cycle “Sheffield” stands close to every entrance & this is publicised on the website? Or at least gives some indication both on the website & on-site as to their location? Thanks & best wishes.
Visited Dermatology on July 2024
Review titled Trafford General Hospital
Replied on 07 August 2024
Dear Patient, Mr Mark Foden, Group Associate Director of Sustainability would like to thank for bringing your experience and these shortfalls in cycling infrastructure and information to our attention. Mr Foden has advised that we are keen to make active travel easy for all, and we can see that your experience does not reflect this ambition. As a Trust we have a Healthy Travel Strategy where we aim to support all members of our communities to travel in the most sustainable way. In light of the suggestions in your email, we will endeavour to support improvements at Trafford General Hospital by: • Updating the online information and wayfinding signage to be more specific about where current cycle parking is available on the site; and • Undertake a review with our internal stakeholders to see if there is an opportunity to install more convenient Sheffield stands closer to the Red Outpatients entrance. There are a number of issues to take into account when we install new cycle parking including; maintaining the integrity of fire escape routes, the security of a location, and the availability of CCTV coverage. All of this will be taken into account as we seek to improve the cycling information and infrastructure. Mr Foden would like to reassure you that we have taken your concerns seriously. If you are not satisfied with our response, you can contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk. Patient Experience Team Trafford General Hospital
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Review titled CT Scan Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
Excellent experience and care at Radiology, when I was sent for a CT Scan via another hospital. I had no idea where the hospital was, and I arrived way too early for my appointment, but was seen, scanned and on my way back home within an hour of arriving.
Visited Don't know on May 2024
Review titled Trafford General Hospital
Replied on 24 July 2024
Dear Patient, Thank you for your letter regarding the care you received at the Trafford CT Department. It was very kind of you to take the time to write and compliment the Imaging Department; it is good for staff to receive positive feedback which reflects their hard work and dedication. We can assure you that your kind words have been shared with the staff at the Trafford CT Department and have also been forwarded to the Imaging Divisional Manager so that this can be shared with the wider teams. We discuss all such compliments at a monthly meeting with team leaders for them to share with their colleagues. Yours sincerely, Patient Experience Team Clinical Scientific Services at Trafford General Hospital
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Review titled Don't go for antenatal care
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2024
My antenatal care was rushed, impersonal and lacked important communication including only being able to get appointments on Wednesdays even if I couldn't go on those days and records not being updated correctly. The midwives were friendly but the care was lacking.
Visited Maternity services on May 2024
Review titled Trafford General Hospital
Replied on 16 August 2024
Dear Patient, Thank you for taking the time to provide feedback regarding your experience in Saint Mary’s Antenatal Clinic. We are sincerely sorry for your unsatisfactory experience of our services and for any distress and frustration this has caused you. We are also sorry to hear that you were not provided with flexibility when booking future appointments and would be very keen to investigate the concerns you have raised further. It is possible that some women will have limited choice in relation to future appointments where they need to see a specific team for existing conditions. If this is the case with your appointment, we apologise that this was not explained to you clearly. Your feedback has been shared with the Antenatal Clinic team who are extremely sorry that your experience was poor and acknowledge the frustration that this has caused you. We have highlighted to the team that women should be offered choice in relation to their future appointments wherever possible or a clear explanation provided if not. Saint Mary’s Hospital would like to assure you that your concerns have been taken extremely seriously and would be happy to investigate your specific concerns. If you would like to contact us directly via email to Claire.stanley@mft.nhs.uk we can discuss your concerns in more detail. Yours sincerely, Patient Experience Team Saint Mary's Hospital
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Review titled Sleep service
Rated 1 star out of 5
by Natasha Murray - Posted on 03 May 2024
I am heavily disappointed and still waiting for a return call from the manager of the sleep service. I have been penalised for the hospitals mistake and no one has even had the decency to apologise or explain why I can’t collect my CPAP Machine which I need. For the benefit of my health, I hope I am never referred here again.
Visited Don't know on May 2024
Review titled Trafford General Hospital
Replied on 03 June 2024
Thank you for providing your feedback regarding your experience of the Trafford General Hospital Sleep Service. The Trust strives to provide patients with effective communication, and we are sorry that we did not achieve this for you on this occasion, which we recognise caused you further anxiety at what was already a stressful time. Your feedback has been shared with Ms Martina Lambert , Interim Service Lead. Ms Lambert was extremely disappointed to hear of you not receiving a return call from the department or an apology or explanation as to why you were unable to collect your CPAP machine and recognises how frustrating this must have been for you. Ms Lambert would like to assure you that all concerns are taken extremely seriously, however, as the information that you have provided is anonymous, she is unable to investigate your specific concerns raised without any further detail and patient identification. Should you wish Ms Lambert to look into your specific concerns further, please do not hesitate to contact her on 0161 291 5020. Alternatively, you can contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO24/00043 .
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Review titled Main Tel number
Rated 1 star out of 5
by Iain barrett - Posted on 22 April 2024
Rings and rings no one answers How is this acceptable Sorry couldn't explain it simpler Phoning rings and rings and rings no one answers
Visited Don't know on April 2024
Review titled Trafford General Hospital
Replied on 03 June 2024
Dear Iain, We are sorry that the phone was not answered when you tried to contact us. Our main contact centre phone lines have a messaging service which informs patients of the opening hours, however, in some cases a phone number may be provided for an area which does not have these facilities in place. We would like to apologise because an answerphone function should be available on phone lines provided to patients to ensure that they can leave messages for the team to pick up when they are available. Unfortunately, on this occasion you have not received the standard of service we aim to offer. We would like to assure you that your concerns are being taken seriously, however, it is difficult to investigate your specific concerns without any further detail or patient identification. It is for that reason we would welcome you to make contact directly with the Patient Advice and Liaison Service (PALS) to discuss these concerns. If you could contact PALS on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00058 they will be able to discuss this with you. As soon as we have further details, we will review the phone number provided to you and look into why there is not a messaging function to avoid this happening again. Thank you. Aamna Khan Involvement and Engagement Officer Patient Experience Team
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Review titled Great staff/team
Rated 5 stars out of 5
by Richard M - Posted on 26 April 2024
Attended the hospital today 26/04/2024 for a CT Colonography at the radiology department. The staff were all fantastic. Made me feel really reassured and relaxed. Professional, knowledgeable, caring and understanding.Thank you and well done to you all. Richard M
Visited Don't know on April 2024
Review titled Trafford General Hospital
Replied on 03 May 2024
Dear Richard, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care at Radiology in the Trafford General Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing to be shared with the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Urgent Treatment Centre
Rated 5 stars out of 5
by Helen - Posted on 08 April 2024
Very happy with the treatment my Grandson received after stubbing his big toe and tearing the skin round the top of the toe.
Visited Don't know on April 2024
Review titled Trafford General Hospital
Replied on 03 May 2024
Dear Helen, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care at Urgent Care Centre in the Trafford General Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing to be shared with the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Fantastic experience
Rated 5 stars out of 5
by Nora - Posted on 19 March 2024
I suffer frm bad anxiety I had a appointment at orthopaedics and have trouble giving my blood well the nurse there who looked after me was absolutely amazing she was calming patient never let me feel a nuisance I just can’t say enough about her and I’d love her to know how grateful I am I’ve never been treated as well at any hospital ever so a massive thank you to all your staff that dealt with me today you really went above and beyond
Visited Orthopaedics on March 2024
Review titled Trafford General Hospital
Replied on 26 March 2024
Dear Nora, Thank you for taking the time to share your positive feedback regarding your experience at the Orthopaedic Department. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt safe and well looked-after throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Seen in urgent care /gp appointment
Rated 5 stars out of 5
by Victoria cheakley - Posted on 30 March 2024
Rang NHS 111 was offered same day appointment for 5.45pm I was seen by the triage nurse within mins then called through 2mins later was seen by a lovely lady who then called for a Dr to come in too. Very thorough and reassuring was given treatment and advice and just want to say the total experience from start to finish was excellent and wanted to thank all of the lovely staff Victoria cheakley
Visited Don't know on March 2024
Review titled Trafford General Hospital
Replied on 08 April 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at Urgent Care Center in Trafford General Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the response to your appointment request was swift and that you were promptly seen. I can assure you that we have passed on your thoughts to the who will share your comments the staff involved. Yours sincerely Aamna Khan Patient Experience Team
Information supplied by Manchester University NHS Foundation Trust