The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Efficient and caring service
Rated 5 stars out of 5
by Patricia - Posted on 21 August 2023
I visited the Opthalmology department a.m. Tues 15th August after a referral from the retinal screening team. The department was extremely busy and I was impressed by the efficiency and caring of the staff on duty. I had short waits for taking details/putting in drops, then for scans and again to see the Consultant Opthalmologist. All in all everything ran smoothly and with the high demands on this service for most of us elderly patients, I felt the need to offer my appreciation and thanks.
Visited Ophthalmology on August 2023
Review titled The York Hospital
Replied on 22 August 2023
Thank you for your kind words regarding the care you received from the Ophthalmology Department at York Hospital. It is heartening to know that you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Telephone contact
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2023
I have been ringing and ringing the main hospital number practically every day in August and at different times of day. The message is always the same - our phone lives are busier than usual please ring back .I have even held on as instructed for an emergency call! What is going on here?
Visited Don't know on August 2023
Review titled The York Hospital
Replied on 11 September 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
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Review titled Poor Urgent Care Centre
Rated 1 star out of 5
by Jade - Posted on 22 August 2023
I called 111 for my 5month old who “was to be seen within the hour” at YDH urgent treatment centre. Firstly you enter the main building, are sent to a&e to check in and then are sent back to the main building. Why is there nowhere to check in at the centre. Then you are to sit and wait in the main building with no staff to talk to. There is no triage so it is a waiting game. There were patients who likely should have been isolated but there was no option for that. Patient were seen in order of when they arrived. Adults and paeds are in the same area and children aren’t seen any quicker than adults. Babies are waiting 5/6 hrs to be seen.
Visited Urgent Treatment Centre on August 2023
Review titled The York Hospital
Replied on 23 August 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
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Review titled Not good now
Rated 1 star out of 5
by Joan Msckie - Posted on 03 November 2023
Been waiting since 17 th July 2023 for urgent hip injection. In agony and now unable to walk without stick or frame GP sent two urgent emails but no response
Visited Orthopaedics on July 2023
Review titled The York Hospital
Replied on 17 November 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Magnolia Center staff
Rated 5 stars out of 5
by Jane Elliott - Posted on 26 July 2023
I visited the Magnolia center this morning,The nurses and doctors were so caring and efficient that I had all my checks within an hour. Happy customer
Visited Breast cancer services on July 2023
Review titled The York Hospital
Replied on 27 July 2023
Thank you for your kind words regarding the care you received from the Magnolia Centre at York Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from all the clinical staff involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Staff were pleasant, efficient and informative
by Stirling56 - Posted on 20 July 2023
I visited York Hospital recently for a routine mammogram appointment at 10 35 am. I arrived 10 minutes early and was seen straight away and finished by my appointment time. I then needed a blood test and chest x-ray which do not need appointments. For each procedure I waited less than 10 minutes and was out of the hospital 45 minutes after arriving. In each department staff were pleasant, efficient and informative. I see many complaints about York Hospital so felt it was necessary to give praise for the experience I had on my recent visit.
Visited July 2023
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Review titled The York Hospital
Replied on 27 July 2023
Thank you for your kind words regarding the care you received from the Breast Screening Unit at York Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from all the clinical staff involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
Having forgotten vital medical supplies while here on holiday, I phoned York hospital and the stoma nurse specialist was able to supply me with what I needed in a quick and courteous manner. I was very impressed with this hospital. Thank you for making my emergency problem disappear allowing me to enjoy my holiday here.
Visited Don't know on July 2023
Review titled The York Hospital
Replied on 07 September 2023
Thank you for your kind words regarding the care you received from York Hospital. It is heartening to know that you were treated with such kindness and encouragement during your visit, enabling you to continue enjoying your holiday. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Abandon hope all ye who enter
Rated 3 stars out of 5
by Hilary - Posted on 18 July 2024
Waited three and a half years for appointment following back surgery. Nine months after initial consultation I received injections to numb the pain in my back - terrific for seven weeks. I was then told I’d need to wait maybe six months for further treatment - that’s a year ago now, apparently I’d become lost in the system so received an appointment which took me right back to the beginning. I can’t fault the staff but I so wish the staff would not give false hope as I’m at the end of my tether now!!!!!! I have appointments but 45 minutes is ‘wasted’ filling forms then no time left to discuss why I was invited to yet another appointment. Years of chronic pain, putting on a brave face, has taken its toll.
Visited Pain Management on July 2023
The York Hospital has not yet replied.
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Review titled Blood test
by Kateisobel - Posted on 12 July 2023
I have put off getting a blood test for years because I am prone to fainting and scared of needles. I was really pulling my hair out about it, but I used numbing cream the morning of and then went to a walk in appointment and York Hospital. The phlebotomist I had was so lovely and reassuring, she let me used the child’s buzzy bee to help with the pain too and I didn’t even feel the needle go in. Overall such a surprisingly comforting experience that I feel able to go on my own now, and with confidence!
Visited July 2023
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Review titled The York Hospital
Replied on 12 July 2023
Thank you for your kind words regarding the care you received from the phlebotomy team at York Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from phlebotomist involved in your care and that where able to ease your fears about the procedure. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Terrible working conditions
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
After ringing 111 they told me to head to the urgent care at York and they had put me in for an appointment so I didn't have to go wait in a+e I arrived just after 8pm to be told by the receptionist in urgent care that they aren't taking anymore patients as it was a 4 hour wait and they close at midnight so she told me to go to a+e. Got to a+e to be told it was an 8hour wait to see a Dr but I could just wait to see the triage nurse and see if they recommend that I wait for the Dr so I waited for the nurse. The waiting area was appalling, it was dirty, people were lying on the floor, the triage nurse wasn't even in a room she was taking people into some sort of hallway and using a yellow medical waste bin as a table and chair it was utter mayhem! After about 2 and a half hours I was finally seen by the nurse but they seemed to be in such a rush to get through people that I barely even got chance to speak then they said they weren't confident to give me advise on my injury and to head to the minor injury waiting area to been seen by a Dr. Well that was the worst waiting area I have ever seen there was rubbish all over the place, the most uncomfortable chairs, one poor lad was sat on his own vomiting in the corner for ages! After sitting there for around another 3 hours (at this point it was around 2am) one nurse came in and said it was going to be at least another 8 hour wait depending on any incoming emergency. So by this point I'd had enough and decided to wait in pain at home till my own GP opened which is a shorter waiting time to what it would be to wait and see the Dr in there. This is nothing against the staff they were polite and friendly and apologetic but the conditions in which they have to work in are utterly disgusting. I'm not surprised they were so short staffed if that's how they are expected to work.Will not be going there again!
Visited Accident and emergency services on June 2023
Review titled The York Hospital
Replied on 21 June 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact us at either 01904 725137 or via email at yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust