The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Spine Injection
Rated 5 stars out of 5
by Richard Brown - Posted on 26 October 2023
No negatives at all. From the ward to the theatre everything and everybody involved were great. Really genuine nice people.
Visited Pain Management on October 2023
Review titled The York Hospital
Replied on 31 October 2023
Thank you for your comment. I am delighted to hear about the excellent care you received during your recent spinal injection at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled A mix
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
I experienced a very warm welcome from the desk staff, who directed me where to go. They were polite and friendly. Upon meeting the staff member who was to be providing me with my pain management help, I immediately got the sense that I was unwelcome - that I was wasting their time. They were visibly irritated about something; I couldn't figure out if it was me, or not. We briefly discussed the various serious health issues that I've been through. I nearly died earlier this year. I wasn't there for a shoulder to cry on, but I expected at least a flicker of human warmth. Nothing. Zero empathy throughout. I was then told to go, apparently there was nothing they could do - they didn't have to tell me twice. Suffice to say, I won't be coming back!
Visited Pain Management on October 2023
Review titled The York Hospital
Replied on 31 October 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
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Review titled Super hospital
Rated 5 stars out of 5
by Neil Brough - Posted on 01 January 2024
I had treatment for eye problems in my right eye. The doctors and nurses were the best. York should be proud of them
Visited Ophthalmology on October 2023
Review titled The York Hospital
Replied on 05 January 2024
Thank you for your comment. I am delighted to hear about the excellent care you received from York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled Great care
by empathyrz45 - Posted on 08 September 2023
I used 111 online after feeling wheezy and unable to take deep breaths. A nurse rang me back and made me an appointment at the out of hours GP at the hospital. After concerns of it potentially being a blood clot I was transferred to SDEC where further tests and treatment were provided. Everyone throughout the whole process was very friendly and kept me informed (Gp, SDEC, X-ray, CT scan etc). They worked hard to fit me in with the CT scan that evening to save me coming back the following day despite this being the handover time which I really appreciate. I would like to pass on my thanks to everyone involved in my care.
Visited September 2023
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Review titled The York Hospital
Replied on 11 September 2023
Thank you for your kind words regarding the care you received from the SDEC and CT Unit at York Hospital. It is heartening to know that you were treated with such kindness and encouragement during your visit. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Exceeded expectations
Rated 5 stars out of 5
by Ayse - Posted on 16 September 2023
I was a walk in who came by car from Malton to York. The ED was very busy with ambulances queuing at the doors. I was registered immediately and asked to wait. The waiting time to see a doctor was displayed as 8 hours. Within 10 minutes I was triaged by the nurse and given a tetanus injection. The doctor came and stitched up a deep gash to my knee and well within an hour of me arriving at York Hospital, I was on my way home. Thank you to the receptionist, nurse and doctor who were clearly very busy but efficient and caring.
Visited Accident and emergency services on September 2023
Review titled The York Hospital
Replied on 09 October 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled Poor quality of care
by Lorem Ipsum - Posted on 27 October 2023
I visited the pain management clinic after experiencing decades of chronic pain. The staff at the front desk were absolutely lovely. Very kind, very polite. The member of staff who saw me for my appointment seemed to be on another planet. Not a flicker of empathy or support throughout. I was made to feel like I was wasting their time; my presence certainly did not seem welcome. They may be overworked, have problems at home, or just be stressed about something from five minutes before my appointment, I don't know. They shouldn't take it out on patients, though.
Visited September 2023
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Review titled The York Hospital
Replied on 31 October 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
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Review titled Everybody I dealt with was caring and professional
by lucylou043 - Posted on 20 September 2023
i visited accident and emergency as well as being referred to the medical assessment unit recently. Everybody I dealt with was caring, professional and showed a genuine interest in my health. Just wanted to pass my appreciation to those teams.
Visited September 2023
Provided by Care opinion
Review titled The York Hospital
Replied on 09 October 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled Excellentl experiece
Rated 5 stars out of 5
by peter duggan - Posted on 14 September 2023
On a recent visit to the dermatology department I was very impressed by all the staff- receptionist,nurses, doctor-everyone was very welcoming there was an air of efficiency and helpfulness and my treatment was first rate
Visited Dermatology on September 2023
Review titled The York Hospital
Replied on 05 October 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Dermatology Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled Mammogram
Rated 5 stars out of 5
by Sarah Hellowell - Posted on 04 August 2023
I had my first mammogram today at 2.58pm. I was extremely nervous but as soon I as reached reception I was welcomed by nothing but smiles. The staff were so lovely which made me feel so much better. The lady who did my mammogram, her name began with a as its say we can’t mention a name was unbelievably kind, caring and considerate. The mammogram was fine and she put me at ease throughout my check. I couldn’t have asked for a more kinder, caring person. Thank you so much a. Xxx
Visited Bariatric surgery on August 2023
Review titled The York Hospital
Replied on 09 August 2023
Thank you for your kind words regarding the care you received from the Breast Screen Unit at York Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical staff involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Ultimate care
Rated 5 stars out of 5
by iancoleman - Posted on 19 August 2023
Rushed in to major trauma after serious fall at home. Ambulance crew could not have been more caring. On arrival the team assessed me fully and after a CT scan moved me to A and E where again I was looked after with professional care and sympathy.
Visited Major trauma on August 2023
Review titled The York Hospital
Replied on 22 August 2023
Thank you for your kind words regarding the care you received in the Emergency Department at York Hospital. It is heartening to know that she was treated with such kindness and encouragement during her appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust