The Royal London Hospital
Whitechapel Road, Whitechapel, London, E1 1FRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Royal London Hospital.
Reviews
-
Review titled Best care from both Urology CNS - RLH
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2023
Been attending the Urology Outpatients for the last few months, and have been truly well looked after by both Urology Clinical nurse specialists at The Royal London Hospital. Their nursing care had be most outstanding and exceptional, cannot fault them at all. The fact that they’re both very approachable and kind and understanding , even at their busiest times, and ensuring they get back to me to answer all my queries does help with my situation. They’ve even managed to sort out the delivery of the things I needed in such a short space of time , their efficient working ethics deserves to be mentioned. Not to forget that the clinical and non clinical staff at 9 E and 9 F have all been commendable. Thanks for all the care that I had received .
Visited Urology on March 2023
Review titled The Royal London Hospital
Replied on 27 March 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at RLH. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to bartshealth.familycontact@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
-
Review titled Reassuring
Rated 4 stars out of 5
by Alfie - Posted on 01 April 2023
Went to hospital for an operation on my hand, I was nervous and the nurses and surgeon was explaining everything will be okay and made me feel comfortable, after surgery they was also very caring
Visited Paediatric Surgery on March 2023
Review titled The Royal London Hospital
Replied on 05 April 2023
Dear Alfie Thank you for taking the time to send us your comments following your visit to Royal London Hospital. We are very happy that your experience was positive and that you were made "comfortable", the staff explained what was happening and you felt "cared" for. We will ensure that your feedback is shared with the team. Best wishes to you Central Complaints Team Barts Health NHS Trust
-
Review titled Reassuring, compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2023
My partner was taken into hospital at very short notice after falling very ill as a result of undiagnosed Type 1. Her being seen in a&e was quick and efficient, particularly considering current circumstances and pressures on these services. Doctors involved her and myself (her chaperone) in well aimed conversations about her condition and treatment, as young adults the fact that we were not condescended at any point was refreshing. Throughout the five days in hospital the medical and support staff were exceptional, attentive and caring, particular credit to staff in Resus, emergency care and ward 11e. There were a number of staff who did stand out but I won’t name them in line with the review guidance. A huge thank you to everyone who looked after my partner, their care and support has made this life impacting diagnosis so much easier for us!
Visited Diabetic Medicine on March 2023
Review titled The Royal London Hospital
Replied on 13 March 2023
Dear Visitor Thank you for this positive feedback about the staff at Royal London Hospital. We are pleased to learn that your partner received excellent care, support and that you all were kept informed throughout. What you have described with regards to your partner's experience is in line with our Trust's values, and what we would expect from our staff. We will ensure that your kind words are shared with the teams, who we know, will fully appreciate that you have taken the time to send this to us. Best wishes to you and your partner Central Complaints Team Barts Health NHS Trust
-
Review titled Chaotic
Rated 2 stars out of 5
by Yasmin - Posted on 14 April 2023
I've had my antenatal appointments at this hospital. Totally chaotic. The midwives and sonographers I have seen have been lovely and professional so no complaints there! However, everything seems really poorly organised. I have had to chase up multiple appointments as they have failed to organise these on time (16w call, 25 week midwife appointment, glucose test). They have also just sent a letter stating that i failed to attend my glucose test (which I attended on the date and time stated) meaning I now need to try to get in touch to hunt down the missing test results. And here lies the problem - it is nearly impossible to get hold of anyone. The phone line is open 9-5 weekdays but 99% of the time you get a busy line, which then disconnects. There is no way to leave a message or join a queue. So I spend my workday, repeatedly calling the number hoping I get lucky. Which can take hours... In addition, letters include multiple different numbers, some of which don't work at all - not helpful but very confusing. They have also given me conflicting information about my exemption form and mat b1 form, so I just ended up sorting it out myself via my GP. A simple queuing system for the phone lines and updated numbers would go a long way to sort some of this out, but really there needs to be better organisation around the booking of appointments and test results.
Visited Obstetrics on March 2023
Review titled The Royal London Hospital
Replied on 18 April 2023
Dear Yasmin Thank you for taking time to contact us with feedback following your visit to Royal London Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Family Contact Centre. You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to bartshealth.familycontact@nhs.net. You can also contact them by telephoning 0203 594 2040 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled Pathetic
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2023
My father is disabled with huge mobility issues. Walks at a snails pace dragging a leg. He went to an appointment with fracture clinic for 9.30. Obviously woke up early and left early to get there. Only to find out his appointment was cancelled! No phone call, no letter, nothing! He was very angry on reception. He can’t help it as he has a sist on his spine that affects his brain, and situations like this make his anger heightened. You can’t have 100s in a day for the Orthopaedics who are 70 and disabled, that you can’t make a curtesy call to see if this elderly person is aware or not of a cancellation! Not sure what is going on there, but get it together admin! I have worked for public service as Admin myself, if I had a list of patients, and thought a few could be quickly checked, I personally would take time out to quickly ring the vulnerable. My father said the person on reception did apologise but it wasn’t his fault, as he is not in that department. None the less, instead of my dad going to an appointment first thing, dragging his depleted body there and be seen, it was for nothing. We the family are mad as he went in his own trying to keep his independence…
Visited Orthopaedics on February 2023
Review titled The Royal London Hospital
Replied on 08 February 2023
Dear Relative Thank you for taking time to contact us with your feedback. We were very disappointed and sorry to learn that your father had a wasted journey to hospital because he was not notified that his appointment had been cancelled. We fully appreciate how upsetting and frustrating this would have been for him and the family. We would welcome the opportunity to look into this further and provide feedback as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Family Contact Centre. You will need to provide them with your details, your father’s details i.e., hospital or NHS, number, full name etc. and a summary of your father’s experience (as they will not have access to your online review) which you can send via email to bartshealth.familycontact@nhs.net. You can also contact them by telephone on 0203 594 2040 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled fantastic staff
Rated 5 stars out of 5
by martina feeney - Posted on 07 March 2023
i was admitted for a tkr, having never been in hospital before i was very nervous, but from day 1 and the full week i was there, i felt safe comfortable and at ease at all times, all the staff surgeons dinner ladies ect could not have been more attentive, the staff on ward 3d are all fantastic, nothing was too much for them, i am home now doing well, i would like to thank them all ,,
Visited Orthopaedics on February 2023
Review titled The Royal London Hospital
Replied on 08 March 2023
Dear Martina Feeney Thank you for taking the time to share your feedback about your stay at Royal London Hospital. It is always rewarding to learn that our staff provided patient centred care but more importantly they made you "feel safe, comfortable and at ease" throughout. We are pleased that experience was so positive, and hope you continue to do well. We will ensure that your feedback is shared with the team. Best wishes to you Central Complaints Team Barts Health NHS Trust
-
Review titled Worst patient care
Rated 1 star out of 5
by Victoria - Posted on 24 February 2023
This hospital is absolutely terrible I have been crying in unbearable pain for over 24 hours and the nurses here treat you as a problem rather than a patient . They don’t want to listen to you they neglect your medical needs and care and would rather sit and their desks on their phone than help patients they made me feel so demoralised as a person and made me to be even more unwell they don’t want to listen and have no care towards any patient at all . Before being admitted I was left on the floor of a+e for over 24 hours . The staff there are very unprofessional I heard a staff member on duty go into a room to phone her dad to complain how a patient smelt . This hospital is absolutely awful. I dread having to come here with the way they treat people . They make me feel so small and like a problem for asking for help
Visited Don't know on February 2023
Review titled The Royal London Hospital
Replied on 27 February 2023
Dear Victoria Thank you for taking to contact us with your feedback about your care at Royal London Hospital. What you have described falls below the standards we aspire to here at Barts Health NHS Trust. No patient should be left feeling that way that you have expressed and for this we apologise. We would very much to offer support to have this looked into and would suggest that you contact the Patient Family Contact Centre on site to assist you further. You can do this via email to bartshealth.familycontact@nhs.net, or by telephone on 0203 594 2040. Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled Deep Concerns to the total lack of care
Rated 3 stars out of 5
by TIMOTHY KEVIN MUNROE - Posted on 21 February 2023
My 88 yrs Mother was strongly advised to be admitted to the Royal London by an Ambulance crew having low oxygen levels on calling on her at home. She was rushed to a & e on Sunday 19th Feb, although stated an urgent case she still remains in a & e on oxygen awaiting to go onto the Respiratory ward on the floor above no bed available as claimed , she is diabetic, has swollen legs and hasn't eaten for 2 days. Has it got to this state is the capital city or doesn't she matter. The family my sister are having to stay around the clock to ensure she is safe, not is worst than the 3rd world, how is such madness allowed. K.Munroe son of Mrs. E.Munroe
Visited Respiratory Medicine on February 2023
Review titled The Royal London Hospital
Replied on 21 February 2023
Dear family Thank you for taking time to contact us with feedback following your mother's recent admission to Royal London Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Family Contact Centre. You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to bartshealth.familycontact@nhs.net. You can also contact them by telephoning 0203 594 2040 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled Poor Experience
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I was due to have surgery on an aneurysm, however I found out the operation was cancelled, just 4 days beforehand, without notification nor explanation. I have since found out it was cancelled due to 'administrative error'... Unbelievable! I have called numerous different numbers to find out if it has been rescheduled but no one seems to know anything and they keep sending me back and forth between different departments. I am incredibly stressed out by this whole situation!! And I am very disappointed in the absolute lack of communication I have had. What am I meant to do? Very, very unhappy.
Visited Vascular surgery on February 2023
Review titled The Royal London Hospital
Replied on 21 February 2023
Dear patient Thank you taking the time to share your feedback following your contact at The Royal London Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. We would welcome the opportunity to look into this in a more detailed and personalised way; if you would like this happen, please liaise with the PALS Team on site. Kindly note that you will need to provide them with your NHS or hospital number, full name, date attended, contact number (would also be useful) and a summary so that they can ensure that the correct episode is reviewed. They can be contacted by email address bartshealth.familycontact@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
I went to the emergency with excruciating pain and even though they told me the waiting time was of 2 hours, I had to wait 5 hours to see a doctor in a waiting room that didn’t have enough chairs (I had to sit on the floor for some of the time), it was freezing and expending machines weren’t working to get water. In top of all, the head of the emergency went out and said that if it wasn’t urgent we should leave. I think it is common sense that if people go the emergency it is because that can’t wait any longer. At the end I was diagnosed with a kidney infection so I’m glad I didn’t listen to the doctor and somehow managed to put up with the waiting feeling so bad. Otherwise I might had ended up with kidney damage at the age of 31. Of course they didn’t give me any painkillers to help me with going back home (I could nearly walk) so I had to continue in awful pain going around London to get my medications
Visited Accident and emergency services on February 2023
Review titled The Royal London Hospital
Replied on 03 March 2023
Dear patient Thank you for taking time to contact us with feedback following your visit to Royal London Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Family Contact Centre. You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to bartshealth.familycontact@nhs.net. You can also contact them by telephoning 0203 594 2040 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust