The Royal London Hospital
Whitechapel Road, Whitechapel, London, E1 1FRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wait is too long
Rated 2 stars out of 5
by Anonymous - Posted on 08 June 2023
In urgent care due to having a miscarriage, I was told that it would be 1 1/2 hours to 2 hour wait and I have been waiting nearly 3 with people who came in after me going in before me. No offer for pain medication. I am in absolute agony. You would think this sort of thing would be high level considering how traumatic and upsetting it is but no. A swollen lip is not more important than losing a baby.
Visited Accident and emergency services on June 2023
Review titled The Royal London Hospital
Replied on 12 June 2023
Dear Patient Thank you for taking the time to share your feedback following your visit to the Royal London Hospital We are very sorry for your loss and would like the opportunity to have this looked into and also provide you with any guidance and support that is available during what must be a difficult time for you. If you feel up to it and wish to take up our offer now or at a later date, please liaise with our Patient Family Contact Centre who are based at Royal London Hospital. They can be contacted via email at bartshealth.familycontact@nhs.net or telephone number 0203 594 2040. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Fantastic practice
Rated 5 stars out of 5
by Valerie Molloy - Posted on 14 March 2024
I had such a positive birth not even a stitch with twins, thanks to Royal London and especially the midwives and gynaecologist, so supportive and helpful
Visited Obstetrics And Gynaecology on May 2023
Review titled The Royal London Hospital
Replied on 14 March 2024
Dear Valerie Molloy Thank you for taking the time to send us such positive feedback about your experience from the midwives and gynaecologist at Royal London Hospital. We are pleased that you found staff to be "helpful and supportive", and we will ensure that your thanks and kind words are shared with them. Congratulations and best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Excellent care and information
Rated 5 stars out of 5
by Anne Hill - Posted on 27 May 2023
A massive thank you once again for surgery to my daughters leg, excellent care and attention from consultants and nursing staff. Also information giving from post op and short stay surgical ward, greatly appreciated. A big thank you to the transport service which is sometimes overlooked.
Visited Orthopaedics on May 2023
Review titled The Royal London Hospital
Replied on 30 May 2023
Dear Anne Thank you for taking the time to share such positive feedback regarding your daughter's surgical care, treatment, and the Transport service at Royal London Hospital. It is most rewarding to learn that all of our staff provided your daughter with "excellent care, attention" and communicated with you throughout her stay. We will ensure that this your kind words are shared with the Teams. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Referral to the A&E Psychology Team
by horologiumbz86 - Posted on 22 May 2023
This turmoil came from my work. My ex-employer did not share important information with me, did not investigate the allegations against me but dismissed me. This put me in a challenging situation. My body reacted, and I couldn't sleep enough. One morning, I woke up with a headache and was hungry, but when I sipped a bit of water and coffee, however, I vomited straight away. I couldn't move. I could eat. My life was in turmoil. I felt hopeless. I called my GP, who referred me to the A&E psychology team. They supported me amazingly. I slept 7 hours that night. I'm still tired, but I'm getting to know what to do. Thank you
Visited May 2023
Provided by Care opinion
Review titled The Royal London Hospital
Replied on 22 May 2023
Dear horologiumbz86 Thank you very much for taking the time to provide such positive feedback about the “outstanding care” you received from the A&E psychology which we will ensure is shared with our ELFT Team. We are very sure that they will be very happy to receive your kind comments. Kind regards Central Complaints Team
Provided by Care opinion
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Review titled Great staff poor visiting policy
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2023
I can’t fault the care I received the staff were a privilege to the NHS to have but the visiting policy and times of visitation on the ward are none human. They don’t take in consideration that in order for patients to heal they need emotional support from loved ones for as long as possible. Whoever designed ward 3d didn’t take any consideration for patient mental health and well being, the bay I stayed had no windows at all so you can’t tell if it’s day or night, sunny or raining. Imagine staying locked there for a week with very limited number of visitors 1 at a time and maximum 3 a day between 1-6 add this in one equation and all the lovely care provided by the silent heroes working here will just be thrown against the wall. I hope the trust would look at this visitation policy and find ways to improve the invironment for the patients.
Visited Don't know on May 2023
Review titled The Royal London Hospital
Replied on 22 May 2023
Dear Patient Thank you for taking the time to share your feedback following your stay at Royal London Hospital. We are pleased that in your own words you received "lovely care, and the staff were great". Your kind words will be shared with the ward. We always welcome comments on ways to improve our patients experience and will ensure that your comments on the visiting policy is shared too. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust