The Royal London Hospital
Whitechapel Road, Whitechapel, London, E1 1FRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Royal London Hospital.
Reviews
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Valerie Molloy - Posted on 14 March 2024
I had such a positive birth not even a stitch with twins, thanks to Royal London and especially the midwives and gynaecologist, so supportive and helpful
Visited Obstetrics And Gynaecology on May 2023
Review titled The Royal London Hospital
Replied on 14 March 2024
Dear Valerie Molloy Thank you for taking the time to send us such positive feedback about your experience from the midwives and gynaecologist at Royal London Hospital. We are pleased that you found staff to be "helpful and supportive", and we will ensure that your thanks and kind words are shared with them. Congratulations and best wishes to you Central Complaints Team Barts Health NHS Trust
-
Review titled Excellent care and information
Rated 5 stars out of 5
by Anne Hill - Posted on 27 May 2023
A massive thank you once again for surgery to my daughters leg, excellent care and attention from consultants and nursing staff. Also information giving from post op and short stay surgical ward, greatly appreciated. A big thank you to the transport service which is sometimes overlooked.
Visited Orthopaedics on May 2023
Review titled The Royal London Hospital
Replied on 30 May 2023
Dear Anne Thank you for taking the time to share such positive feedback regarding your daughter's surgical care, treatment, and the Transport service at Royal London Hospital. It is most rewarding to learn that all of our staff provided your daughter with "excellent care, attention" and communicated with you throughout her stay. We will ensure that this your kind words are shared with the Teams. Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled Referral to the A&E Psychology Team
by horologiumbz86 - Posted on 22 May 2023
This turmoil came from my work. My ex-employer did not share important information with me, did not investigate the allegations against me but dismissed me. This put me in a challenging situation. My body reacted, and I couldn't sleep enough. One morning, I woke up with a headache and was hungry, but when I sipped a bit of water and coffee, however, I vomited straight away. I couldn't move. I could eat. My life was in turmoil. I felt hopeless. I called my GP, who referred me to the A&E psychology team. They supported me amazingly. I slept 7 hours that night. I'm still tired, but I'm getting to know what to do. Thank you
Visited May 2023
Provided by Care opinion
Review titled The Royal London Hospital
Replied on 22 May 2023
Dear horologiumbz86 Thank you very much for taking the time to provide such positive feedback about the “outstanding care” you received from the A&E psychology which we will ensure is shared with our ELFT Team. We are very sure that they will be very happy to receive your kind comments. Kind regards Central Complaints Team
Provided by Care opinion
-
Review titled Great staff poor visiting policy
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2023
I can’t fault the care I received the staff were a privilege to the NHS to have but the visiting policy and times of visitation on the ward are none human. They don’t take in consideration that in order for patients to heal they need emotional support from loved ones for as long as possible. Whoever designed ward 3d didn’t take any consideration for patient mental health and well being, the bay I stayed had no windows at all so you can’t tell if it’s day or night, sunny or raining. Imagine staying locked there for a week with very limited number of visitors 1 at a time and maximum 3 a day between 1-6 add this in one equation and all the lovely care provided by the silent heroes working here will just be thrown against the wall. I hope the trust would look at this visitation policy and find ways to improve the invironment for the patients.
Visited Don't know on May 2023
Review titled The Royal London Hospital
Replied on 22 May 2023
Dear Patient Thank you for taking the time to share your feedback following your stay at Royal London Hospital. We are pleased that in your own words you received "lovely care, and the staff were great". Your kind words will be shared with the ward. We always welcome comments on ways to improve our patients experience and will ensure that your comments on the visiting policy is shared too. Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled Such care, speed and efficient diagnosis
Rated 5 stars out of 5
by Anonymous - Posted on 22 April 2023
|Suffering from breathing problems/bronchial infection/asthma I attended A&E on 16 April. After speedy triage I was sent to the ATC and seen by a sympathetic and extremely competent doctor (a woman), who took time to examine me, explain her diagnosis, answer questions and proscribe. She was utterly brilliant and after 5 days of medication, I am recovering. Most grateful if this could be passed on to the doctor I saw.
Visited Accident and emergency services on April 2023
Review titled The Royal London Hospital
Replied on 24 April 2023
Dear Patient Thank you for taking the time to share such positive feedback following your recent attendance to the Accident & Emergency Department at Royal London Hospital. We are very happy that your seen quickly and that the doctor who treated you provided excellent care. In order for us to ensure that this is shared with the specific doctor as you have requested, please can you contact the Patient Family Contact Centre (PFCC) and provide them with your patient identifiable information (NHS or hospital number), so they can identify the name of the doctor who cared for you? Kindly note that you will have to specify to them when you left your comments, date/approximate time you attended the hospital, also if you could confirm if the doctor was in the UTC (managed by Tower Hamlets GP Care Group) rather than A&E so that they can link the information provided with the correct feedback received and direct accordingly. We are aware that this information cannot be given via the NHS Website feedback platform so if you email PFCC at bartshealth.familycontact@nhs.net with the details that would be most appreciated. In the meantime, this will be shared with the department. Kindest regards Central Complaints Team Barts Health NHS Trust
-
Review titled Contradictory servuce
Rated 4 stars out of 5
by Asta - Posted on 13 January 2024
Delivery unit staff was amazing, very helpfull, suportive and understanding. And apologized for experience before they took me in. On the other hand, the service I got at the maternity triage, before getting into delivery unit, was very cold and indifferent. My 1st birth was spontanious, however nurse on duty decided to stick to the books and I was asked to leave as she assumed it will take me hours before delivery starts. She wasn’t even keed on checking me. The last time I was asked to leave just by luck my waters broke and the birth started while I was still in hospital premises and managed to come back to the triage. Before getting upstairs, I had to send my friend to triage to show photo as evidence that my waters really broke. I was taken back in still with indifferent attitude and was still asked to leave shortly and only when we finally convinced her to prep me for epidural, which I signed for from the start of my pregnancy, but it wasn’t even considered untill we brought it up, nurse checked me and realiased I am actually pushing not just contracting, if it wasn’t for it I would have given birth in a taxi, lift or triage. So 2 hours nurse was convincing me to leave and wasn’t checking checking me after my waters broke just because “ I am 1st time mum and this is just the start of labour” where in reality I was pushing… So delivery unit great, thanks them for their work! and experience prior that not the best, they definetly could do better.
Visited Maternity services on April 2023
Review titled The Royal London Hospital
Replied on 16 January 2024
Dear Asta Thank you for taking time to contact us with your feedback about Royal London Hospital. It was disappointing to read that aspects of your experience were less than satisfactory, but we are pleased that the care provided in the Delivery Unit was much better and, in your words, "great". We will ensure that your comments are shared with the service as it is important that they are made aware of both your positive and negative experiences, and where appropriate make improvements. If you would like for the service to look into this in more detail and provide you with feedback, please liaise with the team in the Family Contact Centre who will be able to assist you further. You will need to provide them with your contact details (including your hospital or NHS number) and a detailed summary of the concern to be looked into. You can do this via emailing them at bartshealth.familycontact@nhs.net or by telephone on 0203 594 2040 quoting - Comment reference number:1738900, so that they link your further communication to your feedback. Best wishes to you Central Complaints Team Barts Health NHS Trust
-
Review titled Excellent patient service
Rated 5 stars out of 5
by Antonella Stravoravdi - Posted on 06 November 2023
I was in the hospital between April to October and I'm grateful to all the doctors, nurses healthcare staff and volunteers who looked after me, especially the ones from wards 4e&f, 12c,12d,12f. A huge thanks to my lead consultant for saving my life. Outstanding patient service from all involved! Honest, caring and professional. Keep up the great work!
Visited Major trauma on April 2023
Review titled The Royal London Hospital
Replied on 07 November 2023
Dear Antonella Stravoravdi Thank you for taking the time to share such positive feedback about the lead consultant, doctors, nurses, healthcare staff and volunteers who looked after you at Royal London Hospital. It heartening to learn that you received "outstanding patient service" and that all staff involved in your care were "honest, caring and professional". We will ensure that your kind words are shared with the teams, who we know will be most appreciative. Best wishes to you Central Complaints Team Barts Health NHS Trust
-
Review titled Continually Cancelled
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
April 2022 - collapsed in front of the urgent treatment center and was ignored by hospital staff. A member of the public assisted me. May 2022 - Urgent referral by GP . October 2022 - Hospital phoned and asked me to cancel the referral as I had not attended for an appointment - I had not received an appointment. Eventually received the "urgent" appointment for Jan 2023 Jan 2023 appointment cancelled 3 days before. I was sent another appointment for April 2023. April 2023 - appointment cancelled a week before. I contacted the appointments center and the consultant and said I would not attend. I asked if the cancellation was a clinical or administrative decision - no reply from either. Despite saying I did not want to attend I was sent another appointment for May 2023. From what I can find out the cancellations were administrative and not clinically based but this is unclear. Contacted PALS and was told to contact somewhere else which I did. I was telephoned to confirm I really was not going to attend as lots of people need the appointment - inferring I did not. No attempt was made to deal with delay and multiple cancellations let alone an apology. They just wanted to make sure they had treated me so badly I would not want to attend. Total disgrace.
Visited Ear, Nose & Throat on April 2023
Review titled The Royal London Hospital
Replied on 26 April 2023
Dear Patient Thank you for taking the time to share your feedback about your experience at Royal London Hospital. What you have described falls below the standard that we aspire to here at Barts Health NHS Trust; we are very disappointed and would like to offer you our sincere apologies. We note that you have already been in contact with the PALS Team and would suggest that you contact them again if your concerns have not been resolved to your satisfaction, so that this can be escalated further. Their email address is bartshealth.familycontact@nhs.net. Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled No observations done in pedia AE
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
I was seen in pediatric a and e then sent to urgent serhices. Been waiting in urgent treatmnet service for 5 hours only to find out jo onvservatipns werr done to a 2 month old baby as a patient!
Visited Children's & Adolescent Services on March 2023
Review titled The Royal London Hospital
Replied on 16 March 2023
Dear Relative Thank you for your feedback about you and your baby's attendance to the Emergency Department at Royal London Hospital. We are sorry to learn of your experience which falls below the standard that we would expect for our patients. We fully appreciate how upsetting and frustrating this must have been. The team in the Patient Family Contact Centre will be able to assist you further with the concerns you have raised. Please provide them with your baby's details (i.e. full name, hospital or NHS number), your name and contact telephone number and a summary of the issue including date you visited via email to bartshealth.familycontact@nhs.net. Alternatively, you can call them on telephone 0203 594 2040. Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled Incredible A&E Nurse
Rated 5 stars out of 5
by Emily - Posted on 19 April 2023
I was sent to A&E by 111 on Monday 17th April, around 9pm. I’ve had glandular fever for two weeks and my tonsils were so swollen I struggled to stay hydrated, couldn’t eat, and was in a lot of pain. The nurse I saw was very kind and patient with me (I couldn’t speak clearly). Unfortunately I didn’t get his name, but I am very grateful to him. He took a look at my throat and said I needed to see an ENT and get hydrated at urgent care. I hope this review can be passed on to Royal London A&E because this member of staff was excellent and helped calm my anxiety about hospitals. I only waited around 20 minutes to be seen! I am now on antibiotics and feeling significantly better. Thank-you so much for your hard work.
Visited Accident and emergency services on March 2023
Review titled The Royal London Hospital
Replied on 20 April 2023
Dear Emily Thank you for taking the time to share such positive feedback about one of our nurses in the Emergency Department at Royal London Hospital. It is most rewarding for us to learn that this member of staff treated you care and kindness. We will ensure that your kind words are shared with the department who we are sure will be very happy to receive this. Best wishes to you Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust