The County Hospital, Wye Valley NHS Trust
Stonebow Road, Hereford, Herefordshire, HR1 2BNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding department
Rated 5 stars out of 5
by Clare Roberts - Posted on 12 May 2023
Every member of staff was kind and thoughtful. The doctor took a great deal of time to listen to my symptoms , and everyone went above and beyond to be helpful. I was absolutely delighted with the excellent care I received. Thank you to everyone
Visited Rheumatology on April 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 05 September 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient feedback. I was happy to read that you received excellent care. With all kindest regards. Hayley Hardwick, PALS Officer
Provided by Care opinion
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Review titled Caring staff
Rated 5 stars out of 5
by Janet Dixon - Posted on 02 March 2023
Had an appointment today and I found my diabetic nurse that dealt with me was a very caring and helpful lady. I found myself in a difficult situation and she dealt with me in a very compassionate and understanding way. I have no way to express my gratitude to her. Unfortunately I’ve forgotten her name but all I can do is say that she deserves a medal for her hard work.
Visited Diabetic Medicine on March 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Jenny Harrison - Posted on 12 January 2023
Could not have been bettered. Friendly, smiling staff, constant reassurance and concern for my comfort and well being. Spotless surroundings, excellent care.
Visited General Surgery on January 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Fantastic experience
Rated 5 stars out of 5
by Laura Morris - Posted on 09 February 2023
Unfortunately I can't remember the names of the midwives who took care of me, my partner and new arrival. The care they gave us was phenomenal. They got me through the labour, supported after when I had surgery and helped with Finley (our new arrival) until I was discharged two days later. We both had complications during the pregnancy so they monitored both of us closely. This put my mind at rest knowing my little boy was doing well. There were so many staff taking care of me when I was in surgery, they were all incredible and very caring. All of the staff were amazing, nothing phased them! I can't thank the incredible team enough. The pre, during and postnatal care was truly inspirational. I will be forever grateful for all of their help for ensuring my wonderful baby boy Finley William Morris arrived safely.
Visited Maternity services on January 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 09 February 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient feedback. This has been passed on to the area concerned and I am sure they will be delighted to read it. With all kindest regards. Hayley Hardwick, PALS Officer Wye Valley NHs Trust
Provided by Care opinion
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Review titled Horrendous experience
Rated 3 stars out of 5
by Myles’ mum - Posted on 11 January 2023
My baby was due for an MRI scan. Dad who’s self employed took a day off and we also had to starve our 8 month old from 10am. Bear in mind he usually breastfeeds at least twice an hour. Arrived on time for our 12:00 appointment and Baby was terribly upset by that time due to hunger. Attempted to sedate him at 2pm and by that time he’s screaming his head off but we remained patient because the scan needs to be done. The medicine took effect by 2:20…. We then waited and waited and by 3:30 my baby had awoken . Nobody came to say anything , but when we inquired.. we were informed that MRI double booked and gave someone else first preference. They ignored that my baby has been suffering since 10am and with no feeding A baby!!! We’re livid of course because there’s no way they can sedate him again and I had no choice but to feed him at that point. You can’t tell an 8 month old baby to stay still and have the scan done with no sedation neither. my baby has now suffered for no reason, our day has been wasted , An entire day without wages, we drove over an hour to get here and the price of fuel is raging. Please do better!!!! You dropped the ball big time and all we get is sorry. Thanks to everyone at the children’s ward though, they did their part and was quite empathetic.
Visited Diagnostic Imaging on January 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 12 January 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable feedback. I am sorry to hear of your experience and would like you to contact our PALS Team if you wish them to look into this for you. 01432 372986 or email pals@wvt.nhs.uk https://www.wyevalley.nhs.uk/contact-us/patient-experience-team.aspx
Provided by Care opinion
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Review titled Brilliant experience
Rated 5 stars out of 5
by John Price - Posted on 21 October 2022
I attended today for cataract surgery,was greeted by a very friendly and professional nurse. Went in on time and was back home within 2 hours. Excellent care, would highly recommend Hereford hospital.
Visited Cataract Surgery on October 2022
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 06 January 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient feedback. We are pleased to hear you had a positive visit and trust you have recovered from your surgery. Kind regards. PALS Team
Provided by Care opinion
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Review titled Brilliant County Stroke Team
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
A fabulous job done by the county stroke team in helping me get over a stroke I suffered last September. I can't speak highly enough of the staff.
Visited Stroke on October 2022
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 05 September 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with you valuable patient feedback. I am pleased to read you positive comments. With all kindest regards. Hayley Hardwick, PALS Officer
Provided by Care opinion
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Review titled Fantastic midwives!
Rated 4 stars out of 5
by Anonymous - Posted on 14 June 2023
I should’ve written this review a long time ago! I had the first baby October 2019 & my second September 2022 & both experiences were obviously scary but both experiences were made much better by the care I received! I really wish I remembered the name of the student midwife who cared for me first time round, I had the absolute best care. Wherever that lovely lady is now, thank you - you are fantastic! With my daughter, the experience was more scary & not everything went to plan and I once again got the best care. The aftercare on both occasions can not be faulted, the entire team were so kind, helpful, knowledgable & I feel very lucky I had the the most excellent care. Each person went above & beyond to help with sleepless nights in hospital to struggles with feeding. I can not thank the ladies & gents enough for looking after me.
Visited Maternity services on September 2022
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 05 September 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient feedback. I was pleased to read that you received an excellent experience. With all kindest regards. Hayley Hardwick, PALS Officer
Provided by Care opinion
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Review titled Exceeded my expectations
Rated 5 stars out of 5
by Angela - Posted on 06 September 2022
I visited today for an outpatient appointment with Ophthalmology, having been referred by my optician only four weeks ago. Receptionists worked their way quickly through the queue, toilets were clean and I was called about 5 minutes after my allotted time. The orthoptist took a lot of time with me, was caring, helpful and cheerful and I emerged with suitable prisms in my spectacles and with my eyesight greatly improved on when I went in. I don't know how to express my thanks sufficiently.
Visited Ophthalmology on September 2022
The County Hospital, Wye Valley NHS Trust has not yet replied.
Information supplied by Wye Valley NHS Trust