The County Hospital, Wye Valley NHS Trust
Stonebow Road, Hereford, Herefordshire, HR1 2BNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Lauren Eaton - Posted on 11 December 2023
I would just like to say thank you to every single person on the maternity unit from the health care assistants to the Midwife’s, doctors and consultants and breast feeding support team you are all incredible. My pregnancy was a tough one and was in and out of hospital. My baby was born early and is doing so well. I cannot thank you all enough for everything you did for us. I felt so well looked after and always knew you had mine and babies best interests at the heart of it. I pretty much met most of you I think throughout my pregnancy and can honestly say you are all amazing. Merry Christmas and a happy new year from the Eaton family :)
Visited Maternity services on November 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Excellent team work
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
I recently underwent hip replacement surgery, the care, service and attention I received from the whole orthopaedic team was outstanding. Their ability to work together as a team and their compassion, professionalism and commitment was extremely comforting and reassuring
Visited Orthopaedics on October 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Perfect experience
Rated 5 stars out of 5
by Emily - Posted on 17 October 2023
The staff were absolutely amazing, they told be exactly what to expect, made me comfortable and were happy to chat about anything outside of my appointment. Super friendly and really made me feel at ease with my appointment. I was fairly anxious when I came in but right from the start of my appointment, I was made to feel comfortable. Everything was super straightforward and just overall amazing. I can find no fault at all, big thank you to the staff for making the situation a lot less scary and easy! :)
Visited Diagnostic Imaging on October 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2024
I have received the most fantastic care from the cardiology department from start to finish. I was extremely well looked after and all the staff were brilliant. Everyone is keen to complain about the NHS but in this case I have to commend them. Department is a credit to Hereford, and the NHS. Thank you!
Visited Cardiology on August 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 10 May 2024
Dear Anonymous, On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to share this feedback. I was happy to read that you received excellent care from our cardiology department. We will share your comments with the team who will be delighted to receive such positive feedback. If you would like the team to know who the feedback is from please let the PALS team know on 01432 372986 or via email pals@wvt.nhs.uk With all kindest regards, Alison Stemp, Patient Experience Manager
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Review titled Excellent, Proffesional Treatment and Service
Rated 5 stars out of 5
by Graham Elliott - Posted on 28 July 2023
Attended within two weeks of dentist recommendation. Firstly check and decision to obtain mouth samples by biopsy. This was a very quick four days after. Very importantly, kept informed of all procedures planned, in a professional and detailed manner. Made to feel at ease, through a very friendly approach. Important for a potentially nervous patient! Awaiting results, fingers x but Thank you. Graham
Visited Oral and Maxillofacial Surgery on July 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 05 September 2023
Dear Graham On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient feedback. I am pleased to read that you received an excellent service. With all kindest regards and many thanks. Hayley Hardwick, PALS Officer
Provided by Care opinion
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Review titled Exceptional consultant
Rated 5 stars out of 5
by Clair Dean - Posted on 06 September 2023
My first appointment with a female gynaecologist, I signed on the spot for an anterior and posterior prolapse repair. The lady performed the op 6 months later, no twinges or pain following the procedure at all and I went home the same day. I have not looked back and I feel really grateful to her for not only her skill and professionalism but also being such a kind and friendly person who made me feel completely at ease and safe in her hands. I had suffered the prolapse for about 4 years and thought I would just carry on with life and the prolapse. So pleased I saw her for my appointment last December.
Visited Gynaecology on July 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 29 September 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient experience feedback. I was pleased to read your positive comments. If you wish these to be passed on to that consultant we would need your details or the name of the consultant you saw. You can do this if you contact our PALS team on 01432 372986 who can identify who you saw or email into pals@wvt.nhs.uk. This is a confidential service. Kind regards. Hayley Hardwick, PALS Officer,
Provided by Care opinion
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Review titled Shambles the Board should be sacked
Rated 1 star out of 5
by Sharon Williams - Posted on 30 June 2023
Worst experience of the nhs I have experienced… Some of the staff on the floor ‘may’ try to look as if they are working But the system they have to work to is not working!!!!! At least 8 people in one room Fit to Sit! are waiting for beds, and witnessed people having beds just to save them going home to come back in for an early MRI. Crazy!!!!!!! I even asked if I could go home to get some sleep and to return at 5am for my medication, to be told no!!!! The Board need to be accountable for this as patients who are truly ill, are left waiting for beds, which is making them more unwell than when they arrived, in addition they are causing unnecessary well-being issues!! The Board should be ashamed of themselves and should step down!!! Never such a shambles!!
Visited Accident and emergency services on June 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Suprapubic Catheter change
Rated 5 stars out of 5
by Leila Clarke - Posted on 19 June 2023
The Doctor on duty today was Courteous but more importantly highly efficient. The nurse attending was considerate and the Receptionist welcoming
Visited Urology on June 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 05 September 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking your time to provide us with your valuable patient feedback. I was happy to read that you were pleased with your experience. With all kindest regards. Hayley Hardwick, PALS Officer
Provided by Care opinion
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Review titled Same Day Emergency Care Team Fantastic
Rated 5 stars out of 5
by Kyle Clent - Posted on 03 May 2023
came to A and E with a severe headache/pressure in my head. Following a high blood pressure reading in the assessment area. I was transferred to the same day emergency care team! This team were exceptional. They assessed me quickly and efficiently, they performed a lumbar puncture on me and spoke me through the procedure brilliantly. Easing my concerns along the way. Thank you so much for what you did for me during a very frightened time. Your particular department from the assessment nurses to the consultant were outstanding. Thank you from me and my family
Visited Accident and emergency services on May 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 05 September 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient feedback. I was pleased to read you had a good experience. With all kindest regards. Hayley Hardwick, PALS Officer
Provided by Care opinion
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Review titled Fantastic staff and treatment
Rated 5 stars out of 5
by richard william kirby - Posted on 06 April 2023
From the two young ambulance crew to every member of the staff at the hospital I could not have treated better. Thank you all very much!!!!!
Visited Cardiology on April 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
Information supplied by Wye Valley NHS Trust