Tees Valley Hospital
Church Lane, Acklam, Middlesbrough, Cleveland, TS5 7DXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Receptionist called me grumpy
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2024
Got her after a 1.5hour drive, and the receptionist couldn’t see my appointment. Asked her to check again politely explaining my appt time had been moved. She then proceeded to ask if I was grumpy today. Not very professional. No im not grumpy, I just want my appt and regularly have 1hr+ long waits past my appt time when visiting this hospital. Not the first time ive had an issue with this same receptionist either.
Visited Don't know on September 2024
Tees Valley Hospital has not yet replied.
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Review titled Excellent Experience
Rated 5 stars out of 5
by Peter - Posted on 18 August 2024
I had a hernia repair procedure as a day patient at Tees Valley Hospital, and I couldn't be more impressed with the care I received. From start to finish, the experience was seamless and reassuring. The entire team were outstanding and they made me feel comfortable and well cared for every step of the way. All staff were incredibly attentive and compassionate, ensuring all my questions were answered and that I felt at ease before and after the surgery. The team's professionalism and warmth truly made a difference in my time in the ward and since leaving they have also been there for further support. I highly recommend Tees Valley Hospital for anyone in need of this type of procedure!
Visited General Surgery on August 2024
Review titled Tees Valley Hospital
Replied on 20 August 2024
Hi Peter, thank you for taking the time to leave a review for us at Tees Valley Hospital. We're happy we could meet your expectations! I will pass this on the the teams involved. I hope you are recovering well. Many thanks Kellie Joyce Business Relations Manager
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Review titled Appointment cancellation
Rated 3 stars out of 5
by Anonymous - Posted on 03 August 2024
My appointment was cancelled and had no letter! after being in pain and being left for month, i feel like im not being listened to, its not on
Visited Gynaecology on July 2024
Review titled Tees Valley Hospital
Replied on 13 August 2024
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you can please contact us on 01624 087338. We would like an opportunity to speak with you and to understand fully what has gone wrong on this occasion. Many thanks Kellie Joyce Business Relations Manager
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Review titled Pleasant Atmosphere
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2024
After waiting one and a half years on the NHS, I opted to go private. Ramsay Health Care (Tees Valley Hospital) were an excellent choice. From my first consultation I was put at ease. All staff were friendly and professional. I would highly recommend this hospital.
Visited Orthopaedics on June 2024
Review titled Tees Valley Hospital
Replied on 02 July 2024
Good morning, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tees Valley Hospital. I would like to introduce our Patient Participation Group also that we are asking patients to join. This is a great platform for constructive feedback and how we can improve. If you are interested please do let me know on 07436370874 Kellie Joyce Business Relations Manager
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Review titled Total chaos
Rated 1 star out of 5
by Stephen Blakey - Posted on 22 May 2024
Had an appointment for endoscopy for 2.30. told doctor was running late. No indication of how late. Waited till 4 pm still no sign of being seen. The doctor was sauntering about with a cup of tea with no sense of urgency so I advised nurses I was leaving having fasted from 8 am that morning I could not sit there any longer. This is my third visit to this hospital and consultant and both times have been messed about. The waiting room was chaos. Nothing seemed to be happening and my anxiety was rising. This hospital seemed overwhelmed and overbooked. Does not represent good value for the NHS contracting out. Obviously being a private hospital they are only in it for the money I suspect. Have no intention if going there again and will wait for an appointment in a NHS hospital
Visited Diagnostic Endoscopy on May 2024
Review titled Tees Valley Hospital
Replied on 02 July 2024
Hi Stephen Blakey, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you would like to discuss this further please contact us on 01642 087333. Thanks in advance Kellie Joyce Business Relations Manager
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Review titled Excellent Experience
Rated 5 stars out of 5
by Gill Wood - Posted on 13 April 2024
Every member of staff who attended to me were very kind and professional and helpful. I now have a new hip and cant commend it highly enough. Thank you all.
Visited Orthopaedics on April 2024
Review titled Tees Valley Hospital
Replied on 15 April 2024
Hi Gill Wood, thank you for taking the time to leave a review for us at Tees Valley Hospital. We're happy we could meet your expectations! Wishing good health and a quick recovery Kellie Joyce Business Relations Manager
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Review titled Great service
Rated 5 stars out of 5
by Tony - Posted on 01 June 2024
I had surgery for an umbilical hernia here April '24. Thanks to the operation and the care received I am now fully recovered and hernia free!. Wonderful treatment, not only from the surgeon and his team, but also from all the support staff and nurses. Many, many thanks to all.
Visited General Surgery on April 2024
Review titled Tees Valley Hospital
Replied on 02 July 2024
Tony, we are very happy we could provide you with a positive experience! I would like to introduce our Patient Participation Group also that we are asking patients to join. This is a great platform for constructive feedback and how we can improve. If you are interested please do let me know on 07436370874 Kellie Joyce Business Relations Manager
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Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I recently had BCC surgery and couldn't fault the consultant and staff from my first consultation to my procedure to my having my stitches out. I felt in safe hands all the time.
Visited Plastic surgery on February 2024
Review titled Tees Valley Hospital
Replied on 12 March 2024
Thank you for this, it is so helpful to know that your experience of our service went as you should expect Kind regards Donna Thornton Hospital Director
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Review titled Excellent Service
Rated 5 stars out of 5
by Mike Yellow - Posted on 22 May 2023
I have just visited the hospital for the first time and was impressed by the excellent service of all the members of staff. Very friendly, informative and helpful.
Visited Gastrointestinal and Liver services on May 2023
Tees Valley Hospital has not yet replied.
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Review titled Fantastic experience
Rated 5 stars out of 5
by Susan Wilkinson - Posted on 27 March 2023
I attended the hospital for dental surgery with sedation. I was impressed from start to finish. Tees Valley hospital is the cleanest hospital I have ever been in. My patient experience was amazing. In spite of being terrified by the procedure I was having done everyone seemed to go out of their way to put me at ease. The key point is that staff, from reception to consultants, were professional and friendly but most important to me - were totally focussed on the patient. No conversations going on with other staff. Everyone seemed to be concentrating on me. I have a lot of medical appointments and procedures and I can't tell you how refreshing it was to be so well looked after at every stage. Amazing dental surgeon as well. I highly recommend this hospital. Thank you.
Visited Don't know on March 2023
Review titled Tees Valley Hospital
Replied on 28 April 2023
What lovely feedback! Thank you so much for taking the time. We are pleased to hear about your positive experience at Tees Valley Hospital. With kindest regards Karen Blakemore Head of Clinical Services
Information supplied by Ramsay Healthcare UK Operations Limited