Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
Hi there, I'd like to start this by saying I'm a huge supporter of the NHS and have huge sympathy for the pressure it is currently under. But My experience at Stoke Mandeville has left me distrusting and really questioning my belief in it. I had an awful 10 hour experience in A&E, not because of the wait time but because of the lack of communication from staff and the unnecessary stress that they made me feel because of that. I was then referred to eye casualty, who made me feel completely un listened to, I explained to the doctor of a genetic eye condition that runs in my family and she told me that it was impossible for my mum to have that condition, even though she is being actively treated for it at Moorfields, I think that is a horrendous thing for a doctor to say. I was booked in for a second appointment for a different test and when I arrived the test had not been booked in, I essentially had the same appointment again with a different doctor who was equally as dismissive and seemed like he had not bothered to read anything on my file and just made me feel awful to be honest. It felt like a complete lack of care and has caused me to lose all confidence in Stoke Mandeville. Again I fully appreciate the pressures that the service is under but already as a nervous, anxious person, this experience has really effected me and I wont be coming back to the hospital.
Visited Ophthalmology on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Excellent Physiotherapy
Rated 5 stars out of 5
by John Harper - Posted on 08 June 2024
After leaving hospital in April following a fall which resulted in a fracture of the femur neck I was lucky enough to be visited at home by a physiotherapist. I can only say as I find and I have nothing negative to say. The care I received was excellent and through her guidance and exercise regime I am getting back to walking with more confidence. Unfortunately the home visits have now stopped but I cannot praise her enough
Visited Physiotherapy on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
111 referred me to A&E as I had complex issues. They felt I would get all the tests i needed and a better assessment rather than seeing a GP. I waited almost 4 hours to see GP, who did not examine me correctly or didn't listen. Told me I needed to go and see my own GP, to refer me for scans. When I tried to explain, that I had been trying to get through to the practice and couldn't for over a week. He basically said it was, my fault for living in Aylesbury! He made reference to the Grammer school that it brings in to many people! And something about car parks! I was in pain and shocked by his comments. I had to go home in pain, another night of restless sleep with no help from this Doctor.
Visited Accident and emergency services on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Poor a&e
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2024
Second visit in two weeks with my elderly mum. Both visits in excess of 7 hours, which seems to be a common experience. Staff generally kind and helpful, but very little information given and no indication of timescales - just left waiting for hours on end. Lots of people lying on trollies in corridors. Not great.
Visited Accident and emergency services on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Long wait for described symptoms
Rated 3 stars out of 5
by Maureen Worley - Posted on 02 May 2024
Presented with typical heart attack symptoms for a woman.Waited for 6 hours before doctor realised one vital blood test had not been asked for. Then waited another 90 minutes for results that confirmed I had had a heart attack. It was all systems go from then on and had to be blue lighted to Harefield.Lots of vital time wasted
Visited Accident and emergency services on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Adequate but attention to detail needed
Rated 3 stars out of 5
by Mrs Dennis - Posted on 02 April 2024
Whilst we are grateful that our grandson was delivered safely and our daughter recovered from her C-Section. The way in which she was sewn up was a mess. The scar was up and down like a fiddlers elbow and some internal skin protruding from the wound. She will probably have to have further surgery to remove this as it’s affecting her confidence. Her first c section scar was lovely and neat. I wish they could have just taken a little more care. I know they are rushed at getting numbers in and out of theatre and this shows. I’m left disappointed that now my daughter has more appointments looming with 2 young children to care for. Please either take more care or let someone else sew up the patients who is more proficient. Thank you.
Visited Maternity services on March 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Caring Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
I was unable to walk and was advised by my GP to go to A and E at Stoke Mandeville Hospital. I was admitted to the Acute Medical Unit and stayed there whilst I was diagnosed which included blood tests, a CT scan and a MRI scan. The care and attention by doctors and nurses that I received was brilliant. I was diagnosed and put on medication to get me better. After two weeks in hospital I can now walk and have nothing but praise for the care and attention I received. Thank you al
Visited Accident and emergency services on March 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Poor tyelephonic contact
Rated 4 stars out of 5
by Alan Jeffries - Posted on 11 March 2024
I received a letter giving an appointment date which I needed to change. Numerous 'phone calls were made but the department number to press was impossible to hear. I am now unable to contact anybody to request a change.
Visited Respiratory Medicine on March 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled A&e is horrendous and inhumane
Rated 1 star out of 5
by sarah keen - Posted on 11 February 2024
My 80 year old father has had such bad experience here today. Was bought in at 11am by ambulance with possible broken or dislocated hip. He has a brain tumour also and severe cardiac issues. He wasn’t seen or spoken to for over 6 hours despite me trying to politely talk to staff. No pain relief was given at all until I mentioned it many times. He was eventually taken for xray at 6pm, and had dislocated hip. Put straight back into the corridor. Now awaiting bed so they can operate tomorrow but they say it could be hours for a bed if at all do you are expecting an 80 year old man with all these issues and a dislocated hip with no pain relief since 2pm to sleep in a corridor . Just horrific and not humane
Visited Accident and emergency services on February 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Children’s a&e- very quick
Rated 4 stars out of 5
by Anonymous - Posted on 03 March 2024
My husband and I were worried about our son (2 years) as he was hurt and out of character crying. Obviously it was quite upsetting. As we got to the children’s a&e reception we were greeted politely and without judgement. We were waiting for 15 minutes before we were seen. The nurse immediately knew what was wrong and after manipulating our son’s arm, we were sent on our way. Excellent service!
Visited Accident and emergency services on February 2024
Stoke Mandeville Hospital has not yet replied.
Information supplied by Buckinghamshire Healthcare NHS Trust