Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2022
I took my 87 year old father to the A&E yesterday afternoon, it was very busy, the waiting room was overcrowded. Despite this, the care and attention he received was second to none. I cannot praise every member of staff enough, the nurses were wonderfully patient with him. The doctors were incredibly helpful and reassuring. We were kept updated regularly, and at all times we felt in very safe hands. At a time when the NHS is so stretched, it is humbling to see how the staff cope so cheerfully with it all. Thank you.
Visited Accident and emergency services on December 2022
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I am sorry to hear that your Father required a visit to A&E but am pleased to see he received efficient care during a very busy period. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards Patient Experience Team
Provided by Care opinion
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Review titled Amazing , speedy treatment!
Rated 5 stars out of 5
by Bridget Graham - Posted on 15 November 2022
I dislocated my shoulder after a fall and with much trepidation and in excruciating pain got a lift to Stepping Hill A and E anticipating a wait of many hours to be seen. The wonderful nurse practitioner dealt with me straight away, gave me morphine and put my arm back in place under sedation and with lots of reassurance and patience. I was in and out of casualty in exactly 3 hours including having 2 sets of X-rays and seeing doctors. I’m extremely grateful for the amazing care I received in a very busy unit. Thank you and sorry you were late home. B
Visited Accident and emergency services on November 2022
Review titled Stepping Hill Hospital
Replied on 21 November 2022
Good afternoon, Thank you for taking the time to post your feedback about your recent time in Emergency Department. I am pleased that the care and treatment you received was quick and resulted in you going home in good time. I will ensure your comments are fed back to the team as they appreciate hearing good feedback. Kind regards, Aoife Isherwood. Patient Experience Facilitator
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Review titled Radio in the waiting room
by warmcm75 - Posted on 17 November 2022
I understand that some might like to hear the radio while they wait but I would rather it be quiet. I don’t like noise and prefer quiet spaces. I find the radio really annoying. Also it means that the work I brought to do while I waited I can’t do because of the music distracting me.
Visited November 2022
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 22 November 2022
Good afternoon, Thank you for taking the time to share your feedback with us. I am sorry that the radio was a distraction to you while in the outpatients department. The radio is played as many visitors find it helpful to listen to while they wait. However, I can inform the department to consider the volume it is played at. If you have a sensory requirement as to why the radio is distracting, you can contact me on Patient.Experience@stockport.nhs.uk and we can ensure that the department is informed so they can put provisions in place for any future appointments, if this would be helpful. Kind regards Patient Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
i was sent to radiology by GP Seen within the hour of arrival Absolutely amazing patient care Then called back this afternoon just to clarify outcome , extremely helpful , nothing was too much rouble .
Visited Diagnostic Imaging on November 2022
Review titled Stepping Hill Hospital
Replied on 22 November 2022
Good afternoon, Thank you for taking the time to share your feedback. I am pleased to see that the care received in Radiology was helpful with a good outcome. I will ensure your feedback is shared with the team as I know these compliments are appreciated. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled My partner came to A&E in extreme pain
by OB93 - Posted on 22 November 2022
My partner came to A&E due to intense pain caused by her endometriosis. She was nauseous and unable to walk due to the intense pain. All the staff from start to finish were amazing. Reception took details quick. Triage nurse quickly acknowledged the need for IV morphine. This was applied and then followed up in great time. Can’t fault and was excellent.
Visited November 2022
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 22 November 2022
Good afternoon, Thank you for taking the time to post your feedback about your wife’s recent time in Emergency Department. I am pleased to see that she received the treatment she needed quickly and effectively. I hope she is feeling more comfortable. I will ensure your comments are fed back to the team as I know they are appreciated. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
The medical sdec team were absolutely incredible! having had waited multiple hours over night in a&e they were kind, attentive and made the experience a lot more stress free. They were amazing and I would not hesitate to return confidently if I ever needed
Visited Accident and emergency services on November 2022
Review titled Stepping Hill Hospital
Replied on 14 November 2022
Good morning, Thank you for your lovely feedback. It was good to see that the care you received helped to ease your stress of being in hospital. I will share you feedback with the team as I know they appreciate hearing these comments. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Great hospital experience
Rated 5 stars out of 5
by Gary Clilverd - Posted on 04 November 2022
Cannot speak highly enough of the entire team that looked after me during my recent surgery at Stepping Hill Hospital. They’re all a credit to the NHS.
Visited General Surgery on November 2022
Review titled Stepping Hill Hospital
Replied on 07 November 2022
Good afternoon, Thank you for taking the time to share your feedback. It was lovely to read that you received good care following your recent surgery. I will ensure your feedback is shared with the Matron for the Surgery division. If you would like me to inform the specific team, you can contact me on patient.experience@stockport.nhs.uk and I will do that for you. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Appointment time
by cubesj44 - Posted on 21 November 2022
I had an appointment today in outpatients. I was there on time but wasn't seen until over an hour after my appointment time. Why make appointments if you're not going to adhere to them. A 5-10 minutes overdue is ok, but over an hour? A 15min timeslot just isn't workable. Surety 30 minutes would make more sense.
Visited November 2022
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 22 November 2022
Good afternoon, Thank you for your feedback. I am sorry to see that you had a long wait in the outpatients department. I have asked the Department Manager to look into any potential reasons for the delay and will post their response once received. kind regards Patient Experience Team
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Review titled Total Confusion
Rated 3 stars out of 5
by Jill Gregory - Posted on 14 November 2022
Received a reminder text on Friday re an appointment today which I knew nothing about. Couldn't contact anyone until this morning to query it, too late for me to attend. It is an appointment that is apparently an important Haematology appointment and after several tries I got through to the the dept who did try to transfer me to the Dr's sec. with my concerns regarding a stroke I was admitted for in September which could affect whether Haematology wish to see me or not - so far, no luck. I would add that I am under the Stroke Doctor and his team and I am really happy with the care and treatment I am being given and the staff on the unit I attended initially and the ward I was transferred to were lovely and so kind.
Visited Don't know on November 2022
Review titled Stepping Hill Hospital
Replied on 21 November 2022
Good afternoon, Thank you for sharing your feedback and I am sorry to see that the communication from the hospital has been confusing. I appreciate not being able to speak to someone can be frustrating too. If you would like to contact me on patient.experience@stockport.nhs.uk with some further details, I can look into what happened and support you to speak to someone regarding the appointment. Kind regards Aoife Isherwood Patient Experience Team
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Review titled Excellent rapid response
Rated 5 stars out of 5
by Elaine Murray - Posted on 08 December 2022
My son & husband brought me to ED 15.11.22 around 7.30 to 8pm with a sudden serious neurology condition. Initially, the first help was via a security guard who brought a wheel chair and was very kind to my family. Secondly, in reception my son called for help and a member of the team rushed me into triage . From there on I was treated urgently and with great care. Your team started my treatment then I was taken by ambulance to Salford Royal. Thank you to the tremendous team who commenced my treatment immediately. You are incredible. Very best wishes and again a grateful and sincere thank you. I hope the team who looked after me will have an opportunity to read my review.
Visited Accident and emergency services on November 2022
Review titled Stepping Hill Hospital
Replied on 12 December 2022
Good morning, Thank you for taking the time to share your feedback. I am so pleased to read that the care and treatment you received whilst in A&E was quick and effective. Attending A&E can be stressful to it is good to see that you received the support you needed. I have shared this feedback with the Lead Nurse and Matron for the department who will cascade to the team as I know they appreciate hearing lovely comments. I wish you well with your ongoing recovery. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Information supplied by Stockport NHS Foundation Trust