St George's Hospital
Blackshaw Road, London, Greater London, SW17 0QTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Cancelled Oncology/Cancer appointments
Rated 2 stars out of 5
by SEB - Posted on 27 February 2024
Whilst I do not complain about the skill level of actual clinical staff, the administration and communication departments of this hospital are apparently shockingly inconsiderate of their actions. My mother is receiving cancer treatment for Stage 4 cancer. She was due to have a much awaited appointment with an oncologist today, but for some reason, last night at 6pm this hospital left a random voicemail telling her that her appointment had been canceled. No explanation, no re-scheduled appointment, just an anonymous message left for her from the admin telling her she had been canceled yet again. Not the first time this has happened, either. My mum is devestated. You can't go round cancelling cancer patients appointments with no explanation or rebooked date. It is cruel, and bears no consideration for the mental anguish caused (nor does it consider the clinical consequences of yet more delayed treatment). Just is dreadful service to the patients! Highly suggest loved-ones with cancer consider looking elsewhere for their NHS care, as this hospital seems to be overwhelmed and not able to provide the service we deserve.
Visited Cancer Services on February 2024
St George's Hospital has not yet replied.
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Review titled Great hospital and the kindest staff
Rated 5 stars out of 5
by Mariana Orfanelli - Posted on 07 February 2024
My experience at St George’s was the best I have ever experienced in any hospital. Before and after my surgery at St George’s (St James wing) I received the highest amount of care, attention and kindness by the receptionist, nurses, surgeons and anaesthetists while maintaining the highest professionalism. This is the best hospital I have ever been treated in. Many thanks to all its staff and the NHS.
Visited Plastic surgery on February 2024
St George's Hospital has not yet replied.
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Review titled Bad Pharmacy experience
Rated 4 stars out of 5
by Anonymous - Posted on 26 January 2024
After successful facial surgery at the Lanesborough dermatology unit where I received excellent treatment and care, I was directed to the hospital pharmacy to collect my prescription of antibiotics. I was told there would be a wait of 40 minutes. After one hour, there were many patients who had been there before me still waiting. I could see many staff behind laughing and drinking coffee. Are they short staffed? 15 minutes had lapsed when no prescriptions had been dispensed through the hatch yet prescriptions already made up were visible on the table behind. At this point the smoke alarm went off and we were evacuated. I had had an early start to the day, had facial surgery and was in discomfort. There was no information as to how long we had to wait in the corridor so I went home without my antibiotics. The intention was to phone the dermatology unit to request that my prescription be sent electronically to a pharmacy near me or to my GP. This has not proved possible and I am left without antibiotics and a less than positive view of my experience at St George’s. I would, however, recommend the dermatology unit for their care and kindness without hesitation. But some improvements to the pharmacy are surely necessary.
Visited Pharmacy on January 2024
St George's Hospital has not yet replied.
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Review titled Seamless professional service
Rated 5 stars out of 5
by Ann Martin - Posted on 10 December 2023
Husband was admitted during the night following a fall downstairs. Sustained #ribs and head injury. From attendance of emergency crew / trauma/ discharge ward he received fantastic treatment. We were kept fully informed throughout stay. All staff friendly and professional. We can't thank you enough.
Visited Trauma services on December 2023
St George's Hospital has not yet replied.
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Review titled Back to basics
Rated 2 stars out of 5
by Lynden March - Posted on 15 January 2024
I appreciate hospitals are 'busy' but on the NHS website there are no contact details. When you do get through the phones can't take any more messages! Really?!
Visited Urology on December 2023
St George's Hospital has not yet replied.
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Review titled Fantastic incredible
Rated 5 stars out of 5
by maurizio orsi - Posted on 05 September 2024
I've been in Alingam Ward,Grosvenor Wing and health condition was very bad ,almost died. I cannot forget forever the incredible team, Doctors,Nurses,receptionist because I'm in completely health better than when I was young. Thanks forever from my honest heart. I
Visited Don't know on December 2023
St George's Hospital has not yet replied.
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Review titled Long wait times and stressed staff
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
I have had to use this pharmacy a few times and have always found it a stressful experience due to the long wait times even when prescriptions have been sent days in advance. It is clear the staff are all working really hard however there is often a lot of angry and stressed patients due to the long wait. As a result, it feels as though staff sometimes avoid making eye contact with people waiting at the collection counter in order to avoid dealing with any complaints that are likely coming their way. On this particular visit, an hour after requesting my prescription (the suggested wait time was 40 minutes) I was waiting at the counter as my prescription was ready on the screen however multiple members of staff avoided talking to me, with some just avoiding eye contact altogether. This went on for at least 15 minutes. My 4 month baby had started to cry loudly and it was clear that it was a stressful situation that I was having such a long wait but I still got no help. Eventually I had to call through and ask for someone to help me with my prescription which was sat on the other side ready the entire time and only took seconds to give to me. Overall it was a very stressful experience and one of many long waits I’ve had at the pharmacy. I have seen many other unhappy patients complaining during my wait times and do not blame the staff for their avoidance. Whilst I’m sure the pharmacy is very overrun, there must be a better way to improve the experience of patients, particularly as many are most likely there as they are unwell or vulnerable or in a stressful situation with sick family members. I will do my very best to avoid this pharmacy in future and have my cardiologist write to my GP instead.
Visited Pharmacy on November 2023
St George's Hospital has not yet replied.
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Review titled Efficient and courteous service
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
The nuclear imaging department conducted a full body scan with radioactive isotope for me last week. The appointment was on time, staff were professional, polite and supportive. The nurse who did the injection was so good, I didn't feel it. The radiology report was sent to me very promptly. Everyone in the department was an exemplar of how NHS/Hospital services should be provided. Thank you.
Visited Imaging services on November 2023
St George's Hospital has not yet replied.
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Review titled Hospital Transport
Rated 1 star out of 5
by Rakesh Patel - Posted on 10 November 2023
Not organised make too many mistakes regarding hospital transport and making new and cancelling my appointments without any explanation. Negative experiences regarding service provider!
Visited Dermatology on November 2023
St George's Hospital has not yet replied.
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Review titled Brilliant Staff
Rated 5 stars out of 5
by Charles H - Posted on 26 October 2023
I went here in an early morning ambulance ride, I was upset, distraught and scared. I cannot speak more highly of the staff, they were courteous, patient and experts in their field. As an immigrant to this country I am endlessly greatful to be able to rely on these folks in my time of need. Thank you to each and every member of staff from Doctors, Nurses, Receptionists and Custodians for making this hospital a positive experience in my time of need.
Visited Accident and emergency services on October 2023
St George's Hospital has not yet replied.
Information supplied by St George's University Hospitals NHS Foundation Trust