St Albans City Hospital
Waverley Road, St. Albans, Hertfordshire, AL3 5PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Impossible to get hold of
Rated 1 star out of 5
by Mr Paul Sheridan - Posted on 16 March 2023
Trying to phone the hospital to talk to someone about obtaining xrays. None of the phone numbers for this hospital work (and i have tried all of them on their website switchboard page). My elderly relatives are needing these to be able to speak to a consultant. Terrible service.
Visited Don't know on March 2023
Review titled St Albans City Hospital
Replied on 05 May 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Contact
Rated 2 stars out of 5
by Anonymous - Posted on 16 March 2023
Why do none of your phone numbers work? Tried all the numbers on your contacts page today. 39 of them. Not a single 01727 number went through. Every single one came us as an incorrect number. What a shame.
Visited Don't know on March 2023
Review titled St Albans City Hospital
Replied on 05 May 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Needs Updating
Rated 3 stars out of 5
by Anonymous - Posted on 27 February 2023
We arrived to do blood tests late morning, there was over an hours wait. There were no seats to accommodate us in this over filled corridor(lack of seating seems to be a thing in this hospital), which is not ideal having a patients waiting area in a busy corridor. When it was our turn to be seen, I was so shocked that patients were seen in a communal room no bigger than a broom cupboard all squeezed in, there was no privacy and questions between patients and staff was for all to hear. This hospital really needs some upgrades. I feel sorry for the staff working in these cramped conditions all day. The staff were lovely and polite, even though they were lacking in the basics of oxygen and daylight.
Visited Don't know on February 2023
Review titled St Albans City Hospital
Replied on 05 May 2023
Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
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Review titled So impressed
Rated 5 stars out of 5
by JeffB - Posted on 30 January 2023
It’s so easy to write negative reviews and I like others forget when things are so good. Well I remembered. I attended the ENT dept today, after just a 2 week wait from referral from GP. My appt was 9:15, I was seen 5 mins early. The Dr and other nursing staff were truly superb in the way I was dealt with. I send my thanks, as I mentioned at the time.
Visited Ear, Nose & Throat on January 2023
Review titled St Albans City Hospital
Replied on 02 February 2023
We appreciate the wonderful words you shared. We all work very hard to provide our patients with the finest care we can, therefore we are thrilled that you were satisfied with the service. Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
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Review titled Disapointed
Rated 2 stars out of 5
by John Osborne - Posted on 11 January 2023
My partner,whom i am not allowed to reveal,suffered a heart attack, i was told to contact the diabetic dept, which i did, telling them all the details,, & was told someone lwould cull us about our concerns, no call from anyone, a heart attack victim, & no contact ,we as a couple are, out of our minds,,but no contact,, from the diabetic dept after promises of call back,,your daptment needs re-vamping, your word is gods word, &I'm sure there are many more people who feel the same , lets see if you cancel this review as you did my last ,
Visited Diabetic Medicine on January 2023
Review titled St Albans City Hospital
Replied on 02 February 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Very poor response.
Rated 4 stars out of 5
by John Osborne - Posted on 11 January 2023
My partner, vivienne clarke had a heart attack & was taken to watford hospital on 3rd jan, & back home on the 7th jan,i was advise to call diabetic dept, for help & advice, which i did on mon, 9th jan & was asured we would get a call, this same week, it is now 7.15 pm, 11th jan, no call at all, this is a heart attack person, totaly disgusting, no excuse, watford was priliant, after care, nothing,
Visited Diabetic Medicine on January 2023
Review titled St Albans City Hospital
Replied on 02 February 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Great service
Rated 5 stars out of 5
by Holly Wilson - Posted on 28 January 2023
I went in for an operation in the day surgery department and all the staff were amazing. The information they provided was thorough, clear and concise and they always checked on me to see if I was ok. I felt very well taken care of and well informed. They explained everything including all the after care info I would need and also gave me all the information written down. I would like to thank them for such a lovely experience in hospital.
Visited General Surgery on January 2023
Review titled St Albans City Hospital
Replied on 02 February 2023
Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
I was referred to the breast unit on the 2 week wait pathway. Every member of staff was so kind and efficient from receptionist thru to medical and nursing staff. I was very anxious but the expertise and kindness of everyone, in particular the breast nurse practitioner, was enormously comforting. I'm relieved to say my problem turned out to be benign so feel very grateful but could not have felt in better hands regardless of the outcome. Thank you all so much
Visited Breast cancer services on December 2022
Review titled St Albans City Hospital
Replied on 06 February 2023
We appreciate the wonderful words you shared. We all work very hard to provide our patients with the finest care we can, therefore we are thrilled that you were satisfied with the service. Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
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Review titled Great nurses at the Day Surgery ward
Rated 5 stars out of 5
by Martyna - Posted on 23 December 2022
I had my tonsils taken out this week and I cannot thank all the nurses and doctors enough. The whole experience from pre op assessment to the after care has been amazing. Ward was nice, clean and quiet and all the staff so so friendly and attentive. They truly do an amazing job in a profession that we know can be challenging. Well done and thank you
Visited Ear, Nose & Throat on December 2022
Review titled St Albans City Hospital
Replied on 06 February 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Shambolic and uncaring
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
After referral from Critical care Hemel I was given an appointment many weeks later at St Albans fracture clinic despite fractured finger being clear on Xray. When I finally attended I was kept waiting for an hour with no communication before then being told I needed to walk to xray before seeing the doctor( wasting even more of my time) Eventually, at the consulation I was then discharged to hand therapy/physio despite still being in pain and unable to perform daily activity of living, let alone all of the sporting activities I enjoy. I am hoping that this is not just because I am over 60. In desparation I paid for a private Consultant appointment who confirmed that my condition can in fact be treated by surgery.I am now trying to arrange another appointment at the fracture clinic so that I can be seen by a more experienced doctor who may offer referral for treatment. As last resort I will have to go self funding despite having paid into the NHS for over 40 years and and not had anything back.
Visited Orthopaedics on November 2022
Review titled St Albans City Hospital
Replied on 06 December 2022
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust