Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Problems
Rated 1 star out of 5
by Gareth - Posted on 27 January 2024
ICU vary good day staff on my recovery ward ok after got them to clean the room after a blood spillage Night staff a nightmare they ignore the buzzers make a lot of noise joking with each other so sleeping is impossible I had to chance them for my medication up to 45 min late as I had a brain operation has to be set times you complain they say sorry we sort but it should happen Food well the jokes about hospital food must be from this hospital and you tick box for your meal does not mean you will get it If this is view by management please contact me for more details
Visited Trauma services on January 2024
Review titled Southmead Hospital
Replied on 30 January 2024
Dear Gareth Thank you for taking the time to feedback about your experience. If you would like us to investigate on a more formal basis please email all the details regarding your stay to patientadviceandliaisonservice@nbt.nhs.uk Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Brilliant care
Rated 5 stars out of 5
by Ruth - Posted on 29 January 2024
Just wanted to say a massive thank you to everybody at Southmead who was involved in my daughter’s care last night. We might have spent 14 hours in the hospital but everyone was polite, helpful, introduced themselves, kept us up dated and gave us confidence. A very different experience from the night before in Gloucester Hospital. Thank you for your empathy, care and expertise. Ruth
Visited Accident and emergency services on January 2024
Review titled Southmead Hospital
Replied on 30 January 2024
Dear Ruth Thank you very much for taking the time to feedback about your experience. It is lovely to hear of such a positive experience. I will ensure that the team who looked after your daughter hear your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Excellent staff excellent service
Rated 5 stars out of 5
by Allan Bridson - Posted on 09 December 2023
I attended with my son. Level 3 gate 21. Reception staff were polite and professional. The 2 nurses we had contact with were professional, kind,caring,happy and reassuring. The surgeon was professional and reassuring. The guy outside the main entrance who was sorting out parking was jolly and very helpful. He even returned the wheelchair for me.The whole experience was made very easy and comfortable because every member of staff we had contact with were outstanding. Well done!
Visited General Surgery on December 2023
Review titled Southmead Hospital
Replied on 11 December 2023
Dear Allan Thank you very much for taking the time to leave such lovely feedback. I am pleased to hear that everyone you met was so helpful and professional. I will ensure that that the wider team hear your kind words and I wish you well for the future. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Good experience
Rated 5 stars out of 5
by Leiza - Posted on 03 December 2023
Thank you for seeing me promptly. Your team were friendly, informative, careful with the examination, communicated well and I feel cared for. I am very grateful for this service. Thank you
Visited Breast cancer services on December 2023
Review titled Southmead Hospital
Replied on 05 December 2023
Dear Leiza Thank you for taking the time to feedback about your experience. It is good to hear such lovely comments. To read that you feel cared for is very important and something that our whole team strive to achieve. With kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Awesome. NHS at it’s very best.
Rated 5 stars out of 5
by Adrian - Posted on 12 December 2023
A big thank you to each and every staff member. They all made a difference with their professionalism, communication, compassion and cheery disposition. I waited until the end of my mother’s stay in case there were any exceptions, but everything was exceptional. I think good architecture helps efficiency and the healing process so should not be underestimated
Visited Orthopaedics on December 2023
Review titled Southmead Hospital
Replied on 09 January 2024
Dear Adrian Thank you for taking the time to write such lovely feedback. It is pleasing to hear that your Mother' stay went so well and I wish her well for her ongoing recovery. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Amazing staff
Rated 5 stars out of 5
by Lauren - Posted on 31 December 2023
All the doctors and nurses here deserve a medal. Great service, very kind and sympathetic on New year's eve when I came in. I would sing their praises to anyone
Visited Accident and emergency services on December 2023
Review titled Southmead Hospital
Replied on 09 January 2024
Dear Lauren Thank you for your kind words of praise. It is always lovely to hear that patients are treated with kindness and sympathy. I hope you are recovering well and send my best wishes. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Good Saturday service
Rated 5 stars out of 5
by Michael Bolton - Posted on 07 November 2023
While the rest of the out-patient areas appeared slumbering, Dermatology seemed to be fully staffed and operating. Friendly staff, and generally a good-feeling atmosphere. I had been contacted earlier in the morning to invite me in before my due appointment time, and was quickly assessed.
Visited Dermatology on November 2023
Review titled Southmead Hospital
Replied on 13 November 2023
Dear Michael It is fabulous to hear of your experience in Dermatology, thank you for taking the time to feedback to us. I will ensure that the wider team hear your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Fantastic Service.
Rated 5 stars out of 5
by Graham Whitfield - Posted on 05 November 2023
My wife called 111 for medical advice and they advised Hospital treatment and they were sending an Ambulance. The Medics arrived about 10 minutes later and were very thorough and professional. At Southmead Hospital my wife was seen very promptly and received a number of tests. The Stroke Doctor and Consultant were amazing in communicating with my wife regarding test results and treatments etc. Fortunately my wife was ok to go home and an MRI scan was arranged for the following day. I’m so grateful for the wonderful care and professionalism my wife received from the 111 Operator, the Ambulance Medics, the Doctors and Nurses. Plus the very kind Tea Lady. We are so fortunate to have this Hospital and the wonderful Staff available to us. Thank you all.
Visited Accident and emergency services on November 2023
Review titled Southmead Hospital
Replied on 13 November 2023
Dear Graham Thank you for taking the time to feedback your experience. It is lovely to hear that all went so well and that your wife was able to be discharged. Your very kind words will mean a lot to the wider team and I will ensure they get to hear them. I hope your wife continues to recover well and send my very best wishes to you both. Leanne Malpas PALS and Complaints Manager
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Review titled Service was outstanding
by And1903 - Posted on 27 December 2023
Admitted for Brain surgery on the 27th November 2023, service was outstanding from intensive care to ward 7a Southmead Hospital, Bristol. You are all amazing, all staff were incredible.
Visited November 2023
Provided by Care opinion
Review titled Southmead Hospital
Replied on 09 January 2024
Dear Patient Thank you for your lovely feedback, I am pleased to hear that your surgery went well and you received an outstanding service. I will ensure that ICU and 7a hear your feedback and I wish you well for your ongoing recovery. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Outpatient day surgery
Rated 5 stars out of 5
by Julie F - Posted on 15 November 2023
Was absolutely terrified of having an operation but the staff and care I received was fantastic. Can’t fault it made it almost enjoyable ! And feeling so much better now too Thank you NHS north Bristol
Visited General Surgery on November 2023
Review titled Southmead Hospital
Replied on 21 November 2023
Dear Julie Thank you for taking the time to feedback about your recent surgery. I am delighted to hear that all went well and that the care you received was fantastic. I will ensure that the wider team hear your kind words and I wish you well with your recovery. Best wishes Leanne Malpas PALS and Complaints Manager
Information supplied by North Bristol NHS Trust