Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Southend Hospital.
Reviews
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Review titled Friendly and Professional
Rated 5 stars out of 5
by John Allerton - Posted on 22 September 2023
From the moment I took my wife into A & E to the moment we left, over a five hour period - my wife received immediate and caring attention. When I dropped my wife off to A & E to start the check in process, by the time I had parked the car and returned to A & E she was not to be seen as she was already being attended to ie consultation, blood test resulting in a quick analysis of my wife's urinary infection which was then quickly treated with antibiotic intravenous and saline drips. My wife and I felt that we were both in completely safe hands - we were so grateful for the emotional. mental and physical relief and are so grateful to the A & E staff at all levels. Just as a foot note we have friends, in their very senior years, that had a long term wish and would have liked to have relocated from Southend to Cornwall many years ago. They decided not to because of the superb medical treatment always received by the husband - you've literally been their life line enabling them to live and enjoy all those things they've wanted to do in their twilight years. Thank You Southend Hospital for being there for us all!!
Visited Accident and emergency services on September 2023
Review titled Southend Hospital
Replied on 26 September 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled dedicated service
Rated 5 stars out of 5
by Anthony Bowley - Posted on 04 October 2023
On the Monday before last I was clumsy enough to break my left ankle while out walking. My wife managed to get me to Southend hospital's accident and emergency. Within just over five hours I had been X rayed, the ankle put in plaster and allocated a bed in Shopland ward. The level of care was superb throughout and the dedication of the staff absolute. I wish to express my gratitude to all those who cared for me.
Visited Orthopaedics on September 2023
Review titled Southend Hospital
Replied on 05 October 2023
Good afternoon, thank you for taking the time to post your feedback. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Worst experience
Rated 1 star out of 5
by Manuela Luisa - Posted on 25 September 2023
That's the second time when someone messing with my appointment, and worst that that I was told to wait but no luck, I have yo leave because I'm late to work. No apologies for they mistake and I felt like I'm mistreated every time I'm attending this department.
Visited Rheumatology on September 2023
Review titled Southend Hospital
Replied on 29 September 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Superb treatment
Rated 5 stars out of 5
by John Lyon - Posted on 14 November 2023
After a blood test I was discovered to have anemia. I was admitted to A&E for a blood transfusion , asked to attend sdec the following day for an iron infusion , asked to attend sdec the following day for a Ctscan and results showed I had colon cancer. The following day I was asked to have a colonoscopy and an endoscopy to determine source of my blood loss . I was then referred to my consultant who explained my condition in detail and put me totally at ease with the treatment she offered . I will add I was an extremely nervous patient and during all procedures I underwent I was put completely at ease and taken great care of at all times . My ward , the princess Anne ward was very reassuring and caring and all staff were professional and friendly. I have to sum up that I was treated extremely efficiently , with professional care at all times . It’s a cliche but thank you NHS Southend I cannot thank you enough .
Visited Colorectal cancer services on September 2023
Review titled Southend Hospital
Replied on 15 November 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled The Early Pregnancy Assessment Unit team are amazing!
Rated 5 stars out of 5
by Annabelle Mayers - Posted on 11 October 2023
I just want to show some appreciation for the services and kindness offered by the EPAU. Knowing the NHS is generally underfunded/ under-resourced I was (pleasantly) shocked by how great the EPAU was. They were incredibly supportive/ kind/ professional/ responsive from the start of pregnancy problems (8 weeks) to losing our baby (14 weeks). We can not fault the people working their or the service offered... everyone we saw from sonographers/ nurses/ doctors were exemplary. Going through such a tough time was made less painful due to the solid & "human" support we received. Thank you, we were/ are very grateful this unit exists. [It's also worth noting that we had a private scan to check everything was okay but they did not pick up on the huge subchorionic hematoma... so the scan via NHS was far more insightful].
Visited Maternity services on August 2023
Review titled Southend Hospital
Replied on 23 October 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Very good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
Just wanted to leave a review for the staff of this clinic. I had a colonoscopy and was so pleased that all the staff were so reassuring and professional yet friendly too. Thank you so much!
Visited Diagnostic Endoscopy on August 2023
Review titled Southend Hospital
Replied on 15 August 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Brilliant treatment
Rated 5 stars out of 5
by Avril Duffy - Posted on 21 August 2023
Was quickly assessed. Sent to section F Where lovely practice nurse Gave me Tetanus Jab. Anti bionics Cleaned and dressed wound..absolutely professional and fast
Visited Accident and emergency services on August 2023
Review titled Southend Hospital
Replied on 25 August 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Eric - Posted on 19 July 2023
Attended Day Surgery unit and from the moment I arrived to the point of leaving on the same day, the care I received from too many to name was absolutely wonderful. Such caring, compassionate and efficient staff. Thank you all so much.
Visited Oncology - Clinical on July 2023
Review titled Southend Hospital
Replied on 21 July 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Superb care
Rated 5 stars out of 5
by Laraine Mansfield - Posted on 29 July 2023
I was bought in by ambulance yesterday, turned out I had pneumonia. From the ambulance team right through till the time I left I was so well looked after. I can’t thank the Team and the Doctor for all their care, after intravenous steroids and antibiotics etc I went from a right sorry state to going home with further medication to get me through till completely well again feeling so much better the Doctor was happy for me to recover at home. Thank you so much everyone in A&E x-Ray dept everyone you have made me so much better. Thank you, Thank you everyone, what a brilliant team everyone working together bless you all. Lots of love and thanks to you all xxxxx
Visited Accident and emergency services on July 2023
Review titled Southend Hospital
Replied on 01 August 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Can’t thank the staff in the Stroke unit enough
Rated 5 stars out of 5
by Lorraine crowhurst - Posted on 15 September 2023
My Mum was admitted to the Stroke ward in July and has been in for 7 weeks, she left to go to CICc today for rehabilitation in Rochford. We can’t praise all the staff enough for all the care and support they’ve given mum and us over her stay. We are so grateful, they are so amazing and hard working. As a family we’d like to Thank all the staff on both Benfleet and Pagilsham ward for taking such great care of Mum, and for being so wonderful. Thank you you’re all so absolutely amazing.
Visited Stroke on July 2023
Review titled Southend Hospital
Replied on 19 September 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust