Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Southend Hospital.
Reviews
-
Review titled Caring & Reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2023
I recently attended the The Nightingale Centre, Breast Clinic. I was there a little over two hours and in that time the team helped me through each step. They were supportive and handled the entire appointment with sensitivity and respect. I was put very much at ease. In what could have been a difficult experience, everyone involved did what ever they could to make me comfortable and feel safe.
Visited Breast cancer services on November 2023
Review titled Southend Hospital
Replied on 05 December 2023
Thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
-
Review titled Day stay care - great team
Rated 5 stars out of 5
by Terry Power - Posted on 03 November 2023
Would just like to say how welcoming and nice all the staff were on the ward, very attentive and always enough time for me, made my ‘nerve wracking’ experience so much better. Hardly any waiting around at all, and very professional. The surgeon and anaesthetist and theatre staff who collected me, could not have been more kinder or nicer! All very professional staff. Well done Southend Hospital.
Visited Don't know on November 2023
Review titled Southend Hospital
Replied on 07 November 2023
Good morning, thank you for taking the time to post your feedback. Kind regards, Patient experience team
Provided by Care opinion
-
Review titled Excellent professional service
Rated 5 stars out of 5
by Paul Edmunds - Posted on 17 November 2023
The physiotherapist went to great lengths to diagnose my shoulder problems and gave me a personal exercise program which I am confident will assist my recovery. I was very satisfied with the excellent service I received.
Visited Physiotherapy on November 2023
Review titled Southend Hospital
Replied on 20 November 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
-
Review titled Excellent Staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
Was made to feel very much at ease by all the staff and Dr who performed the Epidural. Very professional.
Visited Pain Management on November 2023
Review titled Southend Hospital
Replied on 05 December 2023
Thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
-
Review titled Amazing care
Rated 5 stars out of 5
by Peter walpole - Posted on 17 November 2023
I was booked in to remove my very large prostate with cancer . Elective admissions lounge my first Department, the staff were courteous and understood my nerves , took time to explain what was going to happen while I was there . They made sure all was ok as we went down to meet the theatre staff who very calm and again explained what was going to happen !! after the operation I was woken up in the recovery area , where their care was second to none , amazing staff always making sure that you was comfortable and that you was not in to much pain . Once a bed was found I was taken to the princess Anne ward , was there over night till the following afternoon again the staff were amazing. The morning brought a change of staff , I was allowed out of bed then they made sure that I could get my balance for quite a while before letting have a little wonder around the ward ! I was released that afternoon after loads of checks and I was ok with the prescribing drugs I was given. Could not thank all the staff that cared for during my stay from start to finish amazing !!!
Visited Urology on November 2023
Review titled Southend Hospital
Replied on 20 November 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
-
Review titled Wonderful maternity care
Rated 5 stars out of 5
by Nikki - Posted on 26 November 2023
I cannot praise and thank the entire maternity service at Southend Hospital (pre and post birth). Every single midwife/team member I met was wonderful, kind, caring and made my birthing experience one to remember. I had private healthcare but opted for NHS as I just could not fault the service. Every member of the theatre team was also superb making sure I was relaxed, informed and calm. I feel extremely fortunate to have had such a wonderful birth with such fantastic people who work super hard and are amazing at what they do. My little man would not be here without the them. Thank you!!
Visited Maternity services on November 2023
Review titled Southend Hospital
Replied on 05 December 2023
Thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
-
Review titled Utter utter disbelief at what I experienced
by Amy234 - Posted on 13 October 2023
Suspected DVT as have all classic symptoms- red swelling, chest pain, floaters, pins and needles in arms. I have a history of DVT under 30 years old. Walk into a&e Southend and wait 7 hours - no examination, no urgency, no interest in my symptoms, told I am severely dehydrated but nothing offered in 7 hours. Blood tests eventually taken. Waited more hours hours. Blood tests return but nothing checked for DVT on notes. Not sure what they were checking. Was told to have a repeat blood test - more waiting. When I voiced my concerns I was told repeatedly to compose myself and wait in the waiting room outside with the 100 other poorly patients. Utter utter disbelief at what I experienced. I felt I was in a building full of actors pretending to be doctors and nurses. Nobody helping anyone by my observations - a man waiting 6 hours for a prescription for antibiotics. A terminal cancer young patient given blood tests - to be told the blood tests were no good - wait another 3 hours for more blood tests. Names being called out but nobody responding. So doctors and nurses disappear for 20 minutes to be repeated several times over sometimes same names. Same faces all waiting in pain for hours on end. Fobbed off with blood tests not right needs to be repeated. Doctor needs to write a prescription but they are busy at the moment. What the hell is going on? I left the a&e unit 8.5 hours later- no wiser if I have a DVT. No examinations, no scans, nobody giving any answers to any of my questions. I am never going to a nhs hospital again. I’d rather die at home than put my faith in the nhs system. Up until then they had my upmost respect. I feel sorry for anyone that needs the nhs service. It feels like may as well wait at a bus garage for 7 hours. Probably get more response and help from the public than a nhs doctor or nurse. Ashamed to be a U.K. citizen and taxpayer.
Visited October 2023
Provided by Care opinion
Review titled Southend Hospital
Replied on 23 October 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled thank you
Rated 4 stars out of 5
by Anonymous - Posted on 04 November 2023
I would like to thank everyone in the surgery assessment unit (hope that's the right title) on the first floor of the main building, for their efficiency and above all their kindness during my time there on 20 and 24 October 2023, and the same to those in the endoscopy unit on 03 November 2023. What you did for me is very much appreciated.
Visited Diagnostic Endoscopy on October 2023
Review titled Southend Hospital
Replied on 07 November 2023
Good morning, thank you for taking the time to post your feedback. Kind regards, Patient experience team
Provided by Care opinion
-
Review titled Excellent team
Rated 4 stars out of 5
by Benjamin Robbins - Posted on 13 October 2023
Walking into a packed waiting room is a bit of a daunting task, expecting to be there for hours. The team burned through the list of people with clear concise questions, from my triage appointment, and had me referred. The doctor reviewed my issue, had me round to the x-ray room and back within 25 minutes and had recommended a course if action and even went and got the antibiotics for me. It was a great experience and thank you to the team
Visited Accident and emergency services on October 2023
Review titled Southend Hospital
Replied on 23 October 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
-
Review titled Ignored
Rated 3 stars out of 5
by Sarah JOHNSON - Posted on 19 October 2023
I was referred for an MRI over a year ago by the Hospital Trust but nothing has come about. Have under gone other diagnostic investigations without diagnosis and now been referred to pain management to get the MRI. I tried chasing with my doctors surgery, but they said I needed to contact pain management at the hospital. Their suggestion is impossible as there is no contact information. This review is my only method of contacting pain management to find out why I have still heard nothing. I have been on tramadol for approximately 3 years and don't want to be on it indefinitely. Wouldn't mind if it made me pain free, but even the double dose only eases it minimally.
Visited Pain Management on October 2023
Review titled Southend Hospital
Replied on 23 October 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust