Solihull Hospital
Lode Lane, Solihull, West Midlands, B91 2JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very caring staff in all departments
Rated 5 stars out of 5
by Sandra Harvey - Posted on 09 March 2024
Went in for gall bladder surgery, and I was worried as I didn’t know this hospital. From entering on the morning of my op, consultant, anaesthetists, nurses made me feel at ease. The nurses on Ward 12 were so good and caring, although they were kept very busy, their care was outstanding. I’d like to say how grateful I was for being looked after so well during my short stay there. Thankyou again for taking care of me.
Visited General Surgery on March 2024
Review titled Solihull Hospital
Replied on 21 March 2024
Dear Sandra Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are really pleased to hear about the excellent care you received before, during and after your gall bladder surgery and that the nurses were so good and caring. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled outstanding multi-disciplinary care
Rated 5 stars out of 5
by Lynn Busfield - Posted on 05 March 2024
Successfully through third and final procedure to leave four kidney stones behind in the small but lovely Solihull Hospital. Fabulously hard-working, professional, good-humoured staff on Esau, Ward 12, Anaesthetic room, Theatre 3 and Recovery. The patience, persistence & collaborative way of communicating of my surgeon were outstanding.
Visited Urology on March 2024
Review titled Solihull Hospital
Replied on 21 March 2024
Dear Lynn Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are really pleased to hear about the excellent care provided by staff on ESAU, Ward 12, Anaesthetic Room, Theatre 3 and Recovery during your kidney stone removal procedures and that staff were patient, persistent and collaborative. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Efficient, caring and effective
Rated 5 stars out of 5
by Caroline - Posted on 28 March 2024
Thanks to the team in the Urgent Care Centre. I arrived with an injury and was seen promptly, checked by another professional, sent to x-ray and diagnosed within an hour. Everyone was kind, caring and efficient. A wonderful service and I really appreciated the care I received. Thank-you!
Visited Urgent Treatment Centre on March 2024
Review titled Solihull Hospital
Replied on 03 April 2024
Dear Caroline Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received at the Urgent Treatment Centre and that everyone was kind, caring and efficient. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled First Rate Care
Rated 5 stars out of 5
by Laurence - Posted on 21 March 2024
I had prostate surgery and then went to Ward 12 overnight to recover. From beginning to end, I could not have received better care. The surgeon and nursing staff were excellent.
Visited Urology on March 2024
Review titled Solihull Hospital
Replied on 03 April 2024
Dear Laurence Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you received during your prostate surgery and your overnight stay at Ward 12 and that the surgeon and nursing staff were excellent. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent Care
Rated 5 stars out of 5
by Gary Richardson - Posted on 24 February 2024
I attended on 21-02-2024 at the SEAU department and all the staff that I encountered were caring, helpful,informative and professional which made my operation and stay less daunting. My thanks to all for a wonderful service
Visited General Surgery on February 2024
Review titled Solihull Hospital
Replied on 21 March 2024
Dear Gary Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that the staff who looked after you during and after your operation were so caring, helpful, informative, reassuring and professional. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing care
Rated 5 stars out of 5
by Nicky Hill - Posted on 08 February 2024
Took my son to the urgent treatment centre today after hurting his foot playing football. The care was outstanding and so thorough. The communication between departments (xray) was flawless and we were seen in no time. This is our first experience with the emergency centre and all the staff were amazing. I'm so grateful for our NHS ❤️ Thank you
Visited Urgent Treatment Centre on February 2024
Review titled Solihull Hospital
Replied on 21 March 2024
Dear Nicky Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response but there were some issues with the website that stopped us responding sooner. We are pleased to hear that you're so happy with the care your son received at the Urgent Treatment Centre, that the communication between departments was flawless and you were seen quickly. If you or your son would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Many Thanks
Rated 5 stars out of 5
by Anthony Kennedy - Posted on 24 February 2024
Yesterday 23rd Feb I received treatment for a facial injury. I must say that the help which I received was fantastic and I found all staff and nurses very friendly an helpful. In these days when all you hear is moans about the NHS it was very refreshing for me to leave this review. Fantastic and thank you so much. Anthony Kennedy
Visited Urgent Treatment Centre on February 2024
Review titled Solihull Hospital
Replied on 21 March 2024
Dear Anthony Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response but there were some issues with the website that stopped us responding sooner. We are delighted to hear about the excellent care you received whilst being treated for a facial injury and that staff were so friendly and helpful. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Gallbladder Removal
Rated 5 stars out of 5
by Paul Millington - Posted on 18 February 2024
From the pre op appointment right through to the actual operation and recovery time, I’d like to say ‘thank you’ for the care and attention I received at every stage. I was very anxious about my operation but the medics assured me I was in safe hands and, they were spot on. Post op care was good too up to the time I was discharged. I felt safe and cared for at Solihull Hospital. Please pass onto to all the Medics my thanks. I can’t remember all of their names but I won’t forget them.
Visited General Surgery on February 2024
Review titled Solihull Hospital
Replied on 21 March 2024
Dear Paul Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response but there were some issues with the website that stopped us responding sooner. We are delighted to hear about the excellent care you received whilst having your gallbladder removed and that staff were so caring and attentive both before, during and after your operation. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled A good experience
Rated 5 stars out of 5
by riba begum - Posted on 29 January 2024
Had a pre assessment and we were late (half hour late) as coming from over an hour away. The nurse that saw us was so nice, not once did she make us feel stupid or that we were an inconvenience. Saw us with a smile and gave us all the time that we needed did not rush us at all. Wish I could remember her name .
Visited Urology on January 2024
Review titled Solihull Hospital
Replied on 12 February 2024
Dear Riba Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received at your pre-assessment appointment and that the nurse looking after you was so patient and supportive. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Thank you
Rated 5 stars out of 5
by Eddy Ankrett - Posted on 23 January 2024
I have been today to have an injection in my left neovascular. And I wanted to immediately write to thank all staff.. especially the nurses on the front line.. I have to say from a routine trip to Specsavers and then the speed and care shown by all in the ophthalmology dept, which was and is truly amazing.. This is truly the nhs at its best ..! Please thank all the staff by sending this email and if you ever need a video testimonial I am always ready Thank you
Visited Ophthalmology on January 2024
Review titled Solihull Hospital
Replied on 29 January 2024
Dear Eddy Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent care you've been receiving from the opthalmology team. We'd definitely be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by Heart Of England NHS Foundation Trust