Solihull Hospital
Lode Lane, Solihull, West Midlands, B91 2JLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding care from Epoc team and all Ward 12 Staff
Rated 5 stars out of 5
by Christine Coles - Posted on 05 August 2024
Our daughter had planned surgery early in July 2024. The whole experience was extremely positive. All staff were very caring, attentive and responsive to her individual needs as a patient, using their obvious skills and experience to provide excellent standards of care provision. We felt safe leaving her in their care knowing she would be well attended to. Even though they were obviously busy, all staff appeared happy in their work and worked well as a team communicating clearly and effectively. This includes Nursing, Medical, Therapy and ward administration staff. The small size of Solihull hospital appears to benefit both patients and staff providing a welcoming supportive environment. I am very happy to recommend Solihull hospital to others.
Visited Gastrointestinal and Liver services on July 2024
Review titled Solihull Hospital
Replied on 23 August 2024
Dear Christine Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care your daughter received from the whole team when she came in for planned surgery - in particular the clear and effective communication. If you would like to provide any more information or further feedback about your daughter's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Pointless
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2024
According to what I found on the internet you can attend either as a referral from 111 or walk in. Apparently walk in is only minor injuries. So something small but concerning like a rash on a child you have to go through the 111 service. Which can take hours to get the same result of attending the place. Why not advertise the place as a 111 referral unit? Attended Redditch A & E instead, lovely staff and seen quickly for what was, as suspected, a harmless rash. Can’t see the point of the unit, may as well not bother and go straight to an actual hospital that will see people.
Visited Urgent Treatment Centre on July 2024
Review titled Solihull Hospital
Replied on 31 July 2024
Dear Patient Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you are unhappy with the services offered at teh Solihull Urgent Treatment Centre. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Ward 15 great practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 June 2024
I had surgery on 19.06.2024 hernia repair the surgeon was really kind the staff on ward 15 were caring considerate and so helpful the doctor who came to see me after the surgury was great also such a credit to the NHS
Visited General Surgery on June 2024
Review titled Solihull Hospital
Replied on 24 June 2024
Dear Patient Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear that you were so well looked after during your hernia repair and that you received great care on Ward 15. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Fantastic care
Rated 5 stars out of 5
by Sara - Posted on 20 June 2024
I went in today for a Hernia Repair, From the moment I arrived at the hospital until the time I left I was treated absolutely fantastic. I was on Ward 15 and the staff couldn’t do enough for me. The surgeons was also fantastic and kept me calm throughout. Thank you so much to all the staff for your amazing care, it puts faith back into the NHS
Visited General Surgery on June 2024
Review titled Solihull Hospital
Replied on 21 June 2024
Dear Sara Thank you so much for taking the time to provide feedback about the Solihull Hospital. We are delighted to hear about the excellent care you received during your hernia repair and on Ward 15 - and also that the surgeons were fantastic and kept you calm throughout. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Top Marks
Rated 5 stars out of 5
by Paul James - Posted on 08 May 2024
I was an inpatient for 5 days and everyone I encountered was courteous, polite, caring, concerned, helpful, cheerful and professional. On ward 12 everyone from the cleaners through trainee nurses to to the senior nurse were the above plus. I have heard many stories from friend and family of poor quality food and long waits for medication to be available for collection when being discharged. However, in my case the food was excellent (and I’m a fussy eater) and it was less than 15 minutes from being told I could go home to everything being there. It almost, but not quite, made being a patient a pleasure.
Visited Urology on May 2024
Review titled Solihull Hospital
Replied on 10 May 2024
Dear Patient Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent care you received on Ward 12 - in particular how good all the staff were, the quality of the food and the speed of discharge. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ We'd also be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice. If this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled wow, 15mins in and out
Rated 5 stars out of 5
by Rachael Smith - Posted on 03 April 2024
I went to Solihull hospital and I saw 2 lovely ladys who was checking an accident I had . Thank you so much for making me feel carm and I was in and out in 15 minutes. Thank you.
Visited Urgent Treatment Centre on April 2024
Review titled Solihull Hospital
Replied on 10 April 2024
Dear Rachael Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are really pleased to hear that you were so well looked after following your accident, and seen and treated so quickly. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Big thank you to all members of staff
Rated 5 stars out of 5
by Andrew lippiatt - Posted on 25 April 2024
Just had an operation for kidney stones. Everyone at the unit were fantastic, nothing to much trouble. Big thank you to all the lovely ladies and men in ward 12 who all worked so hard and helped me through a difficult time.
Visited Urology on April 2024
Review titled Solihull Hospital
Replied on 29 April 2024
Dear Patient Thank you so much for taking the time to provide feedback about the Solihull Hospital. We are pleased to hear that your kidney stone operation went well and the staff on Ward 12 looked after you so well. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled What a team!
Rated 4 stars out of 5
by Lucy - Posted on 26 April 2024
I had surgery to repair a perforated eardrum, and the staff made the experience as smooth and pleasant as possible. I did have rather a long day at the hospital as ended towards the end of the surgery list, though that meant I got to see the very good aftercare for the other patients in my bay and got a better idea of how long I would be there after surgery (the team like to keep patients for 4 hours to ensure sufficient recovery from the procedure. The team kept me up to date while I was waiting, and once I was in for the anesthetic, the team were amazing, talking me through everything, reassuring me etc. Once I was in recovery, the team promptly let my husband know.When I woke up, after maybe half an hour I was able to eat some rather lovely macaroni cheese. (And a chocolate moouse a little later). I was allowed home at about half 8 and sent home with an aftercare package. The only slight niggle was perhaps down to a little miscommunication. Recovery time is 1 to 2 weeks, and during the pre op procedure the month before, I was reminded to get my sick note before I left hospital. When I asked for this, it turned out I should have asked for a sick note in advance, but this has been posted to me. Overall though, a good experience. I really value our NHS.
Visited Don't know on April 2024
Review titled Solihull Hospital
Replied on 29 April 2024
Dear Lucy Thank you so much for taking the time to provide feedback about the Solihull Hospital. We are really pleased to hear how well your surgery went and how well looked after you were by the team before, during and after your procedure. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Faultless customer service
Rated 5 stars out of 5
by T. Jordan - Posted on 04 April 2024
Almost like a social occasion. Less than 2 minute wait, greeted with genuine warmth and empathy and made comfortable. May invent an excuse just to visit again as it was so uplifting.
Visited Urgent Treatment Centre on April 2024
Review titled Solihull Hospital
Replied on 10 April 2024
Dear T. Jordan Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received when you came here and that staff were so warm, empathetic and made sure you were comfortable. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Out standing care
Rated 5 stars out of 5
by Deborah king - Posted on 11 April 2024
I was addmitted for surgery as planned on the 1.4.24 to ward 12. I was so cared for and looked after before and after surgery. All the staff were brilliant and i thank you all so much from the bottom of my heart. And my surgeon i thank you from the bottom of my heart for putting me back together again ❤️
Visited General Surgery on April 2024
Review titled Solihull Hospital
Replied on 15 April 2024
Dear Deborah Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased the care you you received from all the staff looking after you before, during and after your surgery on Ward 12. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by Heart Of England NHS Foundation Trust