Scunthorpe General Hospital
Cliff Gardens, Scunthorpe, DN15 7BHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Scunthorpe General Hospital.
Reviews
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Review titled Wonderful Nurses
Rated 5 stars out of 5
by G.Grant - Posted on 20 July 2023
My son was admitted to A&E after impaling himself on his handlebars, the nurses and doctors were amazing and very reassuring. He had surgery and stayed on Disney ward where he again recieved outstanding care, he was treated with respect,dignity and regularly checked even though they were extremely bust. My sincere thanks to the A&E team, surgeons, Doctors, Nurses and health care assistants who were involved in his care.
Visited Paediatric Surgery on July 2023
Review titled Scunthorpe General Hospital
Replied on 21 July 2023
Good afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team and we hope your son feels better soon. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Excellent service and brilliant staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
Having being treated for a bladder tumour in 2019, I frequently return for a routine cystoscopy to check that no tumour has returned and that everything is normal. The staff in the urology department are brilliant. Recently a young lady carried out my latest procedure, this was the easiest and least uncomfortable procedure of this type I've ever had. Arrived on time and waited only a very short time before being called in. Procedure was done very efficiently, thoroughly and professionally. I cannot praise the staff here enough.
Visited Urology on July 2023
Review titled Scunthorpe General Hospital
Replied on 21 July 2023
Good afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Radiology Barium x-ray
Rated 5 stars out of 5
by Gary Tall - Posted on 06 June 2023
Excellent radiologist and her co-workers. Very compassionate, and did a very good job. Thank you for your service and wish all of you well in your job.
Visited Don't know on June 2023
Review titled Scunthorpe General Hospital
Replied on 21 July 2023
Good afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Disappointing A&E Service
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2023
Unfortunately we had to visit Scunthorpe A&E this afternoon after my partner suffered a serious fall and needed an x-ray. There were only about half a dozen people waiting to be seen. On arrival we were told we would be seen "soon" but in the hour that we waited about half a dozen people turned up, many suffering sporting injuries which were broadly similar in nature to our injury, but nearly all were seen ahead of us. It seems age discrimination is being practised. At times there were as many people sitting behind the reception desk (doing nothing) as there were patients waiting to be seen. In the x-ray department there was no one waiting to be seen except us. There were three people behind the reception desk, two of them leisurely browsing phones. We still had another wait. It seems Scunthorpe A&E haven't got enough staff with the right skills and there are too many people sitting around who are not adding any value. With effective organisation and management, patients could be provided with a much improved service.
Visited Urgent Treatment Centre on June 2023
Review titled Scunthorpe General Hospital
Replied on 21 July 2023
Good afternoon We're extremely sorry to hear of your experience. If you would like us to look into what happened and respond to the points you have raised we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. In the meantime I will share this feedback directly with the team to review. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Disney Ward Excellent Staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2023
Our 18 month daughter got referred to the Disney ward to be monitored as she had very high temp that wouldn’t come down. All staff were so friendly and helpful. We were there no longer than 4 hours as they got her temp down but we were offered drinks and food numerous times. The ward domestic got our daughter some beans and mash and a yogurt as it was past her tea time which was very kind and came back later to offer her an ice lollie. The nurses we saw were very friendly and so good with our daughter. They gave her a cuddly lion toy for being so good which she loved!
Visited Children's & Adolescent Services on June 2023
Review titled Scunthorpe General Hospital
Replied on 21 July 2023
Good afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the team on Disney, and we know cuddly lion will be enjoying his new home. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Lovely caring nurses
Rated 5 stars out of 5
by David brown - Posted on 18 May 2023
My dad was moved to ward 24 from A&E for end of live care where he passed away comfortably and peaceful I would like to say thank you for the nurses and doctors for the lovely care my dad received and all my family was treated with the upmost care and was always there to help in my dads last hours Thank you to ward 24 you was great
Visited Don't know on May 2023
Review titled Scunthorpe General Hospital
Replied on 25 May 2023
Good afternoon May I offer our sincere condolences on your loss. I am pleased that the care your dad received was as you wanted at such a difficult time. Thank you for taking the time to share this and I will ensure it is fed back to the wards. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Dermatology - Ironstone centre
by Clazn98 - Posted on 16 May 2023
I have been under these for months now & I think the whole service is a shambles. I had to undergo 3 biopsy's as they couldn't determine what my issue was. Eventually they decided that I have Lupus but I still don't know what type. I was put on medication for 2 months & asked to have blood test done & they would see me again once the 2nd lot of blood tests was back. 2 months later & I still haven't heard anything. Best part is that they haven't even let my GP know of my diagnosis so as far as they are concerned there is nothing wrong with me. It's absolutely shocking!
Visited May 2023
Provided by Care opinion
Review titled Scunthorpe General Hospital
Replied on 25 May 2023
Good afternoon We're extremely sorry to hear of your experience. If you would like us to look into what happened and respond to the points you have raised we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled No Heating On
Rated 3 stars out of 5
by Yvonne Sykes - Posted on 31 May 2023
First review of a possible few but this needs to be said now. I am on ward 17 and have been since Friday. The past 2 days have been cold on the ward and some bright spark turned the heating off when warm and hasn't bothered to turn it back on !!!!!! Totally Disgusted there are ill, vulnerable patients on here and probably all wards in the hospital. Have a thought about your patients and turn the heating back on please. A sheet and 4 blankets on the bed just to try and get warm is no joke
Visited Don't know on May 2023
Review titled Scunthorpe General Hospital
Replied on 06 June 2023
Good morning I have escalated your concern to the matron as it is unclear from your post if you have already spoken to staff on the ward area. Please contact our PALS team if you require further help as this service is manned weekdays 9- 4 pm, they can be reached on 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Missed calls with no message left
by Sharvx23 - Posted on 22 August 2023
I have had several missed calls with no message left! It’s so frustrating. I had a CT scan with contrast and not sure if it’s about that. Can't the hospital please leave a message about which department the call is from, so patients can follow up their important missed calls?
Visited May 2023
Provided by Care opinion
Review titled Scunthorpe General Hospital
Replied on 25 August 2023
Good morning, We're extremely sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To enable us to investigate this further we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Dirty room
Rated 2 stars out of 5
by Mr Francis Scarborough - Posted on 26 May 2023
Shower and toilets very dirty,the floors was never washed at all,I have never seen anything so dirty especially for a isolation ward,the domestic come round at 5 o'clock and ask about if the ward was cleaned not even the floor had been washed
Visited Urology on May 2023
Review titled Scunthorpe General Hospital
Replied on 31 May 2023
Good morning We're sorry to hear of your experience. We would really welcome having the opportunity to look into this and respond to the points you have raised. To do this we need more detail about the specific location and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net so that we may look into your concerns about the cleanliness of this area. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
Information supplied by Northern Lincolnshire and Goole NHS Foundation Trust