Scunthorpe General Hospital
Cliff Gardens, Scunthorpe, DN15 7BHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful care and diagnosis
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
I attended A and E today (12 Dec 2022) at about 11am, with my daughter, following a brief episode, the second in two months. It was heaving and I nearly didn't stay but I was called to triage fairly quickly. The nurse was lovely but I could sense a calm urgency about her as she listened to everything I had to say and referred me for a CT scan. I waited on chair 3 in the corridor where I was attended to by another lovely, kind efficient nurse. 2 doctors came to speak to me, an older one in glasses and a younger one. Kindness and efficiency abounded, they listened to everything I said and confirmed I would be having a CT scan. A lovely porter and another nurse took me to the Blue Sky Imaging Dept where I was seen straight away by lovely staff. The results came back quickly confirming I had suffered a stroke previously. A couple of other nurses attended to do an ECG and give me meds, again lovely. One of the doctors spent time explaining everything to me before I was discharged. I could not fault any of the treatment I received, it was second to none, despite how busy it was. I've not named anybody because I didn't get everybody's name but when I speak to my daughter tomorrow she may remember the ones I didn't, and I'd be happy to let you have them!
Visited Urgent Treatment Centre on December 2022
Review titled Scunthorpe General Hospital
Replied on 19 December 2022
Good morning Firstly, I do hope you are feeling better. Thank you for taking the time to share your positive feedback. I will ensure this is shared with the team, who will be especially glad of this during such challenging times. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
Rang ambulance 4.30 pm, ambulance turned up 8,30 lovely ambulance staff, reached Scunthorpe hospital 9.50. My son who is severely autistic who doesn’t communicate at all, was bought in possible fracture or dislocation of shoulder, nurse ask would he allows us to check blood pressure and oxygen, by nothing was done, 6 hours later we ask are we going to see a doctor as my son is distressed and anxious, shockingly been told seeing urgent patients who need urgent care, but no X-rays or scans carried out or any assessment to find out severity of his injury, 8 hours later we ask again, same reply, but I don’t get it, I respect there hard work, if my son wasn’t autistic and could communicate I would have understood the situation, but a child who is minor cannot express and her confused, how do you justify, still waiting to be seen…..
Visited Don't know on December 2022
Review titled Scunthorpe General Hospital
Replied on 19 December 2022
Good morning, We're sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To do this we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2022
Phoned 111 after speaking with my appointed McMillan nurse, received a text message saying I had an appointment for out hours at 6 pm. Arrived at Scunthorpe General to be told they didn’t do appointments I explained my reason for attending the hospital. Was taken up to gynaecology assessment ward. Waited 5 hours in absolute agony as I’m waiting for surgery for suspected ovarian cancer. Nursing staff was unable to give any form of pain relief until I had been seen by a Dr. The nurse on duty paged the drs at least 5 times expressing how much pain I was in. No dr came to check or assess me.I could not stand the pain any longer, the nurse paged the dr again but still no dr came. I ended up leaving driving home in sheer agony at 11.45 at night so I could take my own pain relief which was prescribed by my GP. I would like to make it perfectly clear it was not the nurse on duty in any way at all. I find it absolutely ludicrous that nurses are unable to give you something as simple as paracetamol.
Visited Gynaecology on November 2022
Review titled Scunthorpe General Hospital
Replied on 19 December 2022
Good morning I am very sorry to hear of your experience. I would really welcome having the opportunity to look into what happened and respond to the points you have raised. To do this we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Lack of duty of care
by Sstead - Posted on 07 November 2022
Some staff on the maternity ward are very rude, including ward manager. Limited care given to patients. Took 12 hours to give antibiotics medication after surgery for childbirth, with the only excuse of we are busy. In 15 hours after birth of baby, my baby was only checked twice despite being told he had to have 3 hourly hopes, again the only excuse was we are busy. No regard for patients' wellbeing. Overall, an extreme lack of care, poor manner, and an overall attitude of lack of being even remotely bothered.
Visited November 2022
Provided by Care opinion
Review titled Scunthorpe General Hospital
Replied on 08 November 2022
Good afternoon We're extremely sorry to hear of your recent maternity experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To enable us to investigate this further we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Waste of time 12 weeks and still waiting
Rated 1 star out of 5
by Nick - Posted on 06 March 2023
Went in about having pains in my hand turns out I have a broken scathoide....this is back in November mind you they gave me a strap sent me off came back a week later to have a dude plaster a massive know in my cast so I can't move my arm I had to come back to get it removed for the doctor to ask where I got that done cause it's all wrong ..... Anyway never got another put on hand still bust and I'm now waiting for a CT scan that just obviously isn't happening glad to see the NHS is taking people seriously happily take the tax cash but can't provide the service sounds like a waste of time to me should be scrapped ...... Also why is fracture clinic and CT not on your list of tell us about ...... Why is that is this a commen thing ?
Visited Don't know on November 2022
Review titled Scunthorpe General Hospital
Replied on 10 March 2023
Good morning, We're extremely sorry to hear of your experience. If you would like us to look into what happened and respond to the points you have raised we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Long wait
Rated 2 stars out of 5
by Anonymous - Posted on 28 October 2022
Appointment booked for 10:40am.. didn’t go in to see Dr till 12.30pm. Nurse said it’s always a few hours wait when you come to our department.. why not schedule appointments better. Dad was very poorly and agitated waiting that long.
Visited Orthopaedics on October 2022
Review titled Scunthorpe General Hospital
Replied on 01 November 2022
Good afternoon, We're sorry to hear of your experience, we would like to understand more about this, to be able to do this we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net. Whilst we cannot change your experience, we would like to be able to prevent this happening again. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Great staff
Rated 5 stars out of 5
by Karen Cryer - Posted on 05 October 2022
I was sent to the wrong department for my gall bladder removel but the staff there were really helpful finding where I should be once I was on thd ward (19l) the staff couldn't do enough for you very attentive esp a student nurse . When I went to theatre the staff really put me at ease an overall good experience .
Visited General Surgery on October 2022
Review titled Scunthorpe General Hospital
Replied on 13 October 2022
Good morning Thank you for taking the time to share your feedback, I am pleased that after a rocky start getting there staff made your experience better. Wishing you a good recovery. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Great care
Rated 4 stars out of 5
by Tony MERRETT - Posted on 31 October 2022
I just wanted to express the families appreciation of all the staff in A&E but especially Ward 27 for the treatment and care of my mother this last ten days. In an understaffed and pressured environment they looked after her every need and this led to a discharge back to her home. Thank you all.
Visited General Medicine on October 2022
Review titled Scunthorpe General Hospital
Replied on 01 November 2022
Good afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Excellent
Rated 5 stars out of 5
by Janet Aird - Posted on 02 November 2022
I visited a and e department in October and received professional, thorough and caring treatment leading to diagnosis and treatment. Excellent all round and wonderful staff.
Visited Urgent Treatment Centre on October 2022
Review titled Scunthorpe General Hospital
Replied on 08 November 2022
Good Afternoon Thank you for taking the time to share your positive feedback. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
The care given by the staff were brilliant even though they were short staffed, all pulling together for your needs , explaining what was happening through my treatment , only down fall was been woken early and then over 2hours for a hot drink
Visited Don't know on October 2022
Review titled Scunthorpe General Hospital
Replied on 08 November 2022
Good afternoon Thank you for taking the time to share your positive feedback, although I am sorry you had to wait for that morning drink after being woken up early. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
Information supplied by Northern Lincolnshire and Goole NHS Foundation Trust