Scarborough Hospital
Woodlands Drive, Scarborough, YO12 6QLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Josephine Parker - Posted on 23 March 2023
I’d just like to the thank the whole team who looked after me after a fall on slippery mud on the coastal path near Scarborough, where I broke my ankle. From the paramedics, people in A&E, to the specialists, everyone looked after me so well. I felt so confident that I was in safe hands and everyone was so kind. I cannot thank you enough for your expertise and professionalism. I’ll be eternally grateful also for the speed which I was dealt with, an important factor in my recovery. With grateful thanks to each and every one of you.
Visited Accident and emergency services on March 2023
Review titled Scarborough Hospital
Replied on 24 March 2023
Thank you for your kind words regarding the care you received in the Emergency Department at Scarborough Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled I wish they’d shut up about pizzas
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
I’ve been sat here for 5 hours right and I’ve heard staff talk more about their takeaway choices than their patients. I could literally eat a horse right now, I want to leave here not know about who’s ordering a 14 inch meat feast pizza.
Visited Accident and emergency services on March 2023
Review titled Scarborough Hospital
Replied on 06 April 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to Scarborough Hospital. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Lack of contact
by Grousie - Posted on 23 March 2023
IBD care from Scarborough Hospital. Still awaiting biopsy results from a sigmoidoscopy some 4 months ago. No response to telephone messages and emails. Awaiting a phone appointment which never happened after I had taken time off work. Basically cannot get any care or even talk to anyone about my worsening condition. Feel neglected and ignored. My condition is worsening and I don't know what to do. I've tried all the options but to no avail. I'm anaemic but had no advice or medication regarding this. I feel very ill and am struggling to have any quality of life.
Visited March 2023
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 24 March 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to Scarborough Hospital. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or complaints@york.nhs.uk. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience with me.
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Josephine Parker - Posted on 23 March 2023
I’d just like to the thank the whole team who looked after me after a fall on slippery mud on the coastal path near Scarborough, where I broke my ankle. From the paramedics, people in A&E, to the specialists, everyone looked after me so well. I felt so confident that I was in safe hands and everyone was so kind. I cannot thank you enough for your expertise and professionalism. I’ll be eternally grateful also for the speed which I was dealt with, an important factor in my recovery. With grateful thanks to each and every one of you.
Visited Accident and emergency services on March 2023
Review titled Scarborough Hospital
Replied on 24 March 2023
Thank you for your kind words regarding the care you received in the Emergency Department at Scarborough Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled The care and procedures were first class
by volansnq43 - Posted on 10 February 2023
After sustaining a head injury on Scarborough beach (I slipped on a wet stone surface) I was taken to Scarborough Hospital A&E department. I had to wait for about 50 minutes and then I was taken to a consulting area, where I was stitched up by a very nice and competent member of staff (unfortunately I didn't get her name). The care and procedures were first class from start to finish, from reception staff through to nursing staff. I was in and out within two hours. Thanks to all staff at Scarborough Hospital - great work!
Visited February 2023
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 13 February 2023
Thank you for your kind words regarding the care you received in the Emergency Department at Scarborough Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me
Provided by Care opinion
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Review titled Care and attention from an excellent team.
by Driffield61 - Posted on 18 January 2023
I was advised by my GP to attend Bridlington Hospital. I was assessed and diagnosed with pneumonia. They arranged Ambulance transfer to Scarborough Hospital. After a sort wait in the ambulance I was taken into A&E where I spent the next 18 hrs I was then taken to Juniper ward where I spent the next 5 days. Throughout the whole of my experience I received excellent care, all delivered in a professional manner and with compassion and good humour despite the very high pressure the staff were under. Many thanks for the care and attention from an excellent team.
Visited January 2023
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 24 January 2023
Thank you for your kind words regarding the care you received in the Emergency Department and Juniper Ward at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Excellent care at Scarborough A and E
by Judith123 - Posted on 20 January 2023
I attended Scarborough A and E with Chest pain. I was dealt with quickly by very friendly staff. All investigations done within the hour. The nursing staff were very helpful and caring and the doctor was very thorough and friendly explaining everything to me. I cannot thank them enough. I was provided with something to eat as was my husband who is a diabetic. When the NHS is getting a lot of flack I would like to say they are amazing and where would we be without them!
Visited January 2023
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 24 January 2023
Thank you for your kind words regarding the care you received in the Emergency Department at Scarborough Hospital. It is heartening to know that you and your husband were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Offered a piggyback
by D20231 - Posted on 12 January 2023
Visited your A&E department at Scarborough hospital, staff were brilliant! The triage nurse offered a piggyback if I needed one with how much my foot was aching. I'm sure this was said jokingly but greatly appreciated all the same. In and out in no time at all. Thank you for the outstanding job you all do.
Visited January 2023
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Scarborough Hospital has not yet replied.
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Review titled Excellent experience in the endoscopy department
by Riverman - Posted on 05 December 2022
I want to give a big shout-out to the staff in the Scarborough Hospital Endoscopy Department for making my attendance for a sigmoidoscopy procedure much less unpleasant than I had anticipated. I was treated with kindness, good humour, and efficiency. The service was exemplary.
Visited December 2022
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 15 December 2022
Thank you for your kind words regarding the care you received in the Endoscopy Department at Scarborough Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Excellent attention and treatment
by Moors man - Posted on 12 December 2022
Arrived at hospital, via ambulance, excellent treatment all the way, could not have been better. Seen immediately and with my daughter moved after tests etc. finally a CT scan and all well. The Doctors, nurses and other staff could not have been better. Even fed us both. This is not the first time I have received excellent attention and treatment. Thank you very much Scarborough Hospital excellent work in a difficult time.
Visited December 2022
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 16 December 2022
Thank you for your kind letter regarding the care you received in the Emergency Department at Scarborough Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust